ZipRecruiter

Log In

1

Frontline Operations Manager Jobs in Rhode Island

Confidentially

Be Seen First

Assistant Director of Operations

Warwick, RI · On-site

$80K/yr

This position serves as management's on-site operational authority, ensuring safe, efficient ... and frontline personnel. * Ensure daily operations are conducted safely, efficiently, and in ...

Rhode Island Airport Corporation

Be Seen First

Airport Operations Specialist

Warwick, RI · On-site

$55K - $84K/yr

... and management direction related to airfield inspections, incident response, construction ... The Airport Operations Specialist serves as the airport's frontline representative during irregular ...

Sodexo

Patient Services Manager 1

Providence, RI

$61K - $79K/yr

Accountable for managing people, setting direction and deploying resources; typically is ... Experience guiding frontline teams within service-driven operations such as mailroom, dining, or ...

New

Sodexo

Patient Services Manager 1

Providence, RI

$61K - $79K/yr

Accountable for managing people, setting direction and deploying resources; typically is ... Experience guiding frontline teams within service-driven operations such as mailroom, dining, or ...

New

Sodexo

Patient Services Manager 1

Providence, RI · On-site

$61K - $79K/yr

Accountable for managing people, setting direction and deploying resources; typically is ... Experience guiding frontline teams within service-driven operations such as mailroom, dining, or ...

New

Sodexo

Area General Manager

Providence, RI · On-site

$110K - $142K/yr

Lead multi-site operations with the autonomy to shape service excellence and team culture ... Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...

New

Sodexo

Area General Manager

Providence, RI · On-site

$110K - $142K/yr

Lead multi-site operations with the autonomy to shape service excellence and team culture ... Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...

New

Sodexo

Area General Manager

Providence, RI · On-site

$110K - $142K/yr

Lead multi-site operations with the autonomy to shape service excellence and team culture ... Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...

New

Sodexo

Area General Manager

Providence, RI

$110K - $142K/yr

Lead multi-site operations with the autonomy to shape service excellence and team culture ... Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...

New

next page

Showing results 1-20

All JobsFrontline Operations JobsFrontline Operations Manager JobsFrontline Operations Manager Jobs in Rhode Island

Frontline Operations Manager information

What is the difference between Frontline Operations Manager vs Customer Service Supervisor?

AspectFrontline Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, sometimes certifications in operations or managementCustomer service experience, often with supervisory training
Work EnvironmentOversees daily operations, manages teams across departmentsSupervises customer service staff, handles escalations
Employer & Industry UsageCommon in retail, logistics, manufacturingCommon in retail, hospitality, call centers
Search & Comparison IntentUnderstanding operational leadership rolesFocus on customer service management

The Frontline Operations Manager typically oversees daily operations and manages teams across departments, focusing on efficiency and productivity. In contrast, the Customer Service Supervisor concentrates on supervising customer service staff and resolving customer issues. Both roles require leadership skills and relevant experience, but their scope and focus differ based on organizational needs.

What are the roles and responsibilities of frontline operations managers?

Frontline operations managers oversee daily activities within a department or team, ensuring operational efficiency and quality standards are met. They coordinate staff, monitor performance, address issues promptly, and implement process improvements, often using tools like performance metrics and scheduling software. Strong leadership, communication skills, and understanding of operational procedures are essential for success in this role.

What does a frontline operations manager do?

A frontline operations manager oversees daily activities and staff in a specific department or location to ensure efficient operations and customer satisfaction. They coordinate workflows, monitor performance, address issues, and implement process improvements, often using management tools and reporting systems.

What skills do frontline operations managers need?

Frontline operations managers need strong leadership, communication, and problem-solving skills to oversee daily operations and coordinate teams effectively. They should have good organizational abilities, proficiency with operational tools or software, and the ability to adapt quickly to changing circumstances. Experience in the relevant industry and certifications such as Six Sigma or Lean management can also be beneficial.
Infographic showing various Frontline Operations Manager job openings in Rhode Island as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Project Manager Field Mobility Technology

Providence, RI • Hybrid

PPL Corporation
See more jobs at PPL Corporationexternal

Full-time

Re-posted 5 days ago

PPL rating

6.8

Company rating: 6.8 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

Job description

Company Summary Statement
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities - PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview

Note:  This role is hybrid requiring 3 days on-site.  Office locations:  Allentown, PA; Louisville, KY or Providence, RI.   #LI-Hybrid    #INDPPL

Leads delivery of field mobility technology projects / programs enabling electric and gas utility field crews to plan, receive, and execute work safely and efficiently. Accountable for end-to-end program delivery across mobile workforce management platforms, field application deployments, and integration with core work management, GIS, and asset management systems. Strong focus on field operations alignment, change management for frontline workforces, and measurable delivery outcomes in a regulated utility environment.


Responsibilities

Essential Functions:

  • Lead delivery of field mobility technology initiatives across electric and gas distribution operations.
  • Manage end-to-end deployment of mobile applications and workforce management platforms for field crews.
  • Coordinate Agile delivery and PI planning across IT, field operations, safety, and business stakeholders.
  • Align stakeholders on field mobility roadmap, priorities, and program milestones.
  • Oversee integration of mobile solutions with work management (e.g., EAM Hexagon, SAP PM), GIS, and scheduling systems.
  • Drive field adoption and structured change management for technology rollouts to frontline employees and contractors.
  • Manage program timelines, risks, dependencies, and third-party vendor relationships.
  • Ensure field mobility solutions meet regulatory, safety, and operational compliance requirements.
  • Monitor delivery performance, identify continuous improvement opportunities, and report program status to leadership.
  • Performs other duties as assigned
  • Complies with all policies and standards

Qualifications

Required Education:

  • Bachelor's degree or an equivalent combination of education or experience.

Required Experience:

  • 7+ years of relevant experience program/project management experience delivering technology solutions.
  • Demonstrated experience managing mobile workforce or field technology deployments.
  • Experience working in SAFe Agile environments with cross-functional delivery teams.
  • Strong written and verbal communication skills with the ability to bridge IT and field operations.
  • Proven ability to lead change management and technology adoption for frontline workforces.

Preferred Qualifications:

  • Experience in a regulated electric or gas utility or similar field-operations-intensive environment.
  • Familiarity with field mobility platforms.
  • Knowledge of work management systems
  • Understanding of GIS platforms and real-time field crew dispatch and routing workflows.
  • Experience managing technology initiatives with union and contractor field workforce populations.
  • Exposure to IoT, connected worker, or digital field operations solutions.
Qualifications:

Required Education:

  • Bachelor's degree or an equivalent combination of education or experience.

Required Experience:

  • 7+ years of relevant experience program/project management experience delivering technology solutions.
  • Demonstrated experience managing mobile workforce or field technology deployments.
  • Experience working in SAFe Agile environments with cross-functional delivery teams.
  • Strong written and verbal communication skills with the ability to bridge IT and field operations.
  • Proven ability to lead change management and technology adoption for frontline workforces.

Preferred Qualifications:

  • Experience in a regulated electric or gas utility or similar field-operations-intensive environment.
  • Familiarity with field mobility platforms.
  • Knowledge of work management systems
  • Understanding of GIS platforms and real-time field crew dispatch and routing workflows.
  • Experience managing technology initiatives with union and contractor field workforce populations.
  • Exposure to IoT, connected worker, or digital field operations solutions.
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

What PPL employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply