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Frontline Operations Manager Jobs in Ontario (NOW HIRING)

Waste Management

Senior, Operations Manager

Brampton, ON · On-site

CA$90K - CA$95K/yr

In fact, many of our leaders began their careers in frontline and technical roles, reflecting our ... At WM Canada, leadership is about more than managing operations. It's about building teams ...

New

Ppl Agency

Retail Operations Manager

Toronto, ON · On-site

The Retail Operations Manager will work across the frontline, the client's head office and the agency, helping translate the client's retail vision into a scalable, high-performing operating model.

Ppl Agency

Retail Operations Manager

Toronto, ON · On-site

The Retail Operations Manager will work across the frontline, the client's head office and the agency, helping translate the client's retail vision into a scalable, high-performing operating model.

AMMEGA

Operations Manager

Mississauga, ON

CA$120K/yr

Operations Manager - Canada (English/French) - Mississauga Summary The Operations Manager plans ... Develop and coach supervisors, team leads and frontline employees through regular one-on-one ...

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Frontline Operations Manager information

What is the difference between Frontline Operations Manager vs Customer Service Supervisor?

AspectFrontline Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, sometimes certifications in operations or managementCustomer service experience, often with supervisory training
Work EnvironmentOversees daily operations, manages teams across departmentsSupervises customer service staff, handles escalations
Employer & Industry UsageCommon in retail, logistics, manufacturingCommon in retail, hospitality, call centers
Search & Comparison IntentUnderstanding operational leadership rolesFocus on customer service management

The Frontline Operations Manager typically oversees daily operations and manages teams across departments, focusing on efficiency and productivity. In contrast, the Customer Service Supervisor concentrates on supervising customer service staff and resolving customer issues. Both roles require leadership skills and relevant experience, but their scope and focus differ based on organizational needs.

What are the roles and responsibilities of frontline operations managers?

Frontline operations managers oversee daily activities within a department or team, ensuring operational efficiency and quality standards are met. They coordinate staff, monitor performance, address issues promptly, and implement process improvements, often using tools like performance metrics and scheduling software. Strong leadership, communication skills, and understanding of operational procedures are essential for success in this role.

What does a frontline operations manager do?

A frontline operations manager oversees daily activities and staff in a specific department or location to ensure efficient operations and customer satisfaction. They coordinate workflows, monitor performance, address issues, and implement process improvements, often using management tools and reporting systems.

What skills do frontline operations managers need?

Frontline operations managers need strong leadership, communication, and problem-solving skills to oversee daily operations and coordinate teams effectively. They should have good organizational abilities, proficiency with operational tools or software, and the ability to adapt quickly to changing circumstances. Experience in the relevant industry and certifications such as Six Sigma or Lean management can also be beneficial.

What cities in Ontario are hiring for Frontline Operations Manager jobs?

Cities in Ontario with the most Frontline Operations Manager job openings:

Infographic showing various Frontline Operations Manager job openings in Ontario as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Senior, Operations Manager

Brampton, ON • On-site

Waste Management
Environmental Consulting Services • 10K+ employees
Learn more about Waste Managementexternal

CA$90K - CA$95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Waste Management rating

7.5

Company rating: 7.5 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

Job description

Why WM Canada?

People are the driving force behind everything we do. 

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada. 

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.

Lead people. Drive results. Make an impact.

At WM Canada, leadership is about more than managing operations.

It's about building teams, developing talent, driving performance and delivering services that communities rely on every day.

As a leader, you'll have the opportunity to influence business outcomes while creating an environment where employees can thrive.

What you'll do

Develop high-performing teams  
Create a culture built on safety, accountability, collaboration and continuous improvement.

Drive operational excellence  
Lead performance across safety, service, employee engagement and financial results.

Shape what's next  
Support strategic growth initiatives, operational innovation and long-term business success.

Make decisions that matter  
Lead with autonomy while leveraging the resources and expertise of a North American industry leader.

Build the next generation of leaders  
Coach, mentor and develop employees to help them reach their full potential.

What you'll gain

  • Continued leadership development opportunities 

  • Employee share ownership opportunities 

  • Retirement savings support 

  • Flexibility and a trust-based leadership culture 

  • The ability to influence meaningful business outcomes

Why leaders choose WM

Because they have the opportunity to lead large, impactful operations, develop exceptional teams and help people build rewarding careers.

Lead where your decisions make a difference.

Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.
 
Location: Wentworth Hauling - 117 Wentworth Court, Brampton ON L6T 5L4
 
Shift/Schedule: Tuesday to Saturday - 2:30am-12:30pm
 
Essential Duties and Responsibilities
  • Onboarding Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
  • Developing Provide timely and consistent touchpoints with frontline employees. Regular review of best practices to enhance daily performance Focus on understanding and progress of frontline employee career goals 
  • Coaching Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success Actively practice and seek feedback on coaching conversations. 
  • Mentoring Lead by example to ensure safety practices are paramount with each employee and Teaching and developing an understanding of the WM Way 
  • Performance Management Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. Documents and maintains records required by regulatory agencies such as the Department of Transportation. 
  • Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
  • Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
 
Qualifications

 
A. Required Qualifications
  • Associate's Degree or in lieu of a degree Required or 
  • High School Diploma (accredited) and two (2) years of relevant work experience. Required 
  • Successful completion of the WM Route Manager Trainee program Required and 
  • must be at least 18 years of age Required and 
  • legally eligible to work in the country where the position is located Required 
  • Driver's License Valid Driver's License Required 
B. Preferred Qualifications

 
Physical Requirements

 
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
  • This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
 
Pay: The expected base pay range for this on-site position in Brampton is $90,000 - $95,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for bonus. This position is for an existing vacancy.
 
Benefits
 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

 
If this sounds like the opportunity that you have been looking for, please click Apply.
ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.

What Waste Management employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About WM

Sourced by ZipRecruiter

Industry

Environmental consulting services and water, sewage, waste, steam, air heating and cooling systems

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

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