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Frontline Asset Resolution Complaints Jobs in Michigan

CASE Credit Union

Resolutions Specialist

Lansing, MI · On-site

POSITION PURPOSE Responsible for performing resolution activities associated with delinquent and ... Answers member questions and complaints relevant to Department functions. Determines Credit Union ...

DuPont

Customer Service Representative

Midland, MI · On-site

$12.50 - $17/hr

Work with Asset Schedulers and other supply chain partners to assess and resolve material ... resolution of complaints * Responsible for acting within assigned delegation of authority to ...

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

Work with Asset Schedulers and other supply chain partners to assess and resolve material ... resolution of complaints * Responsible for acting within assigned delegation of authority to ...

orsa credit union

collector III

Plymouth, MI · On-site

$28.61/hr

Role Purpose The senior advanced resolution specialist serves as a subject matter expert and ... Act as the designated escalation point for resolving complex member complaints, FCRA disputes, and ...

Trilon Group

Help desk Technician

Canton, MI · On-site

$23 - $30/hr

The Helpdesk Technician plays a key role in making that vision real by providing frontline support ... Maintain clear communication with users throughout the resolution process * Contribute to service ...

Oxy

Supply Chain Specialist

Ludington, MI · On-site

... capital of supply chain assets. This position will ensure that railcar repairs are timely ... Lead the timely, effective, & efficient resolution for all rail cars requiring site review and site ...

OxyChem

Supply Chain Specialist

Ludington, MI · On-site

... capital of supply chain assets. This position will ensure that railcar repairs are timely ... Lead the timely, effective, & efficient resolution for all rail cars requiring site review and site ...

Meijer, Inc.

Greeter

Petoskey, MI · On-site

$13.75 - $17.75/hr

... for resolution. * Assist in mitigating customer complaints/concerns and engaging appropriate ... Prior asset protection experience preferred. * Basic understanding of behavioral safety strategies.

Meijer, Inc.

Greeter

Petoskey, MI

$13.75 - $17.75/hr

... for resolution. * Assist in mitigating customer complaints/concerns and engaging appropriate ... Prior asset protection experience preferred. * Basic understanding of behavioral safety strategies.

yes

Community Manager

South Haven, MI · On-site

... company assets. In addition to this, you are also the main source of communication for the ... Strong conflict resolution skills * Strong leadership and decision-making skills, including ...

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Frontline Asset Resolution Complaints information

What is a frontline asset resolution complaints job description?

A frontline asset resolution complaints job involves handling customer inquiries and resolving issues related to asset disputes, often within financial or collections environments. The role requires strong communication skills, knowledge of asset management processes, and familiarity with complaint resolution procedures to ensure customer satisfaction and compliance with company policies.

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Frontline Asset Resolution Complaints jobs near you
Infographic showing various Frontline Asset Resolution Complaints job openings in Michigan as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution.

Resolutions Specialist

Lansing, MI • On-site

CASE Credit Union
Finance and Insurance • 1 - 10 employees
Learn more about CASE Credit Unionexternal

Full-time

Re-posted 10 days ago

Job description

POSITION PURPOSE
Responsible for performing resolution activities associated with delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union’s position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by management. Ensures that the Credit Union’s professional image is maintained.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the effective and professional performance of resolution functions.
a. Utilizes effective human relations’ skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses.
b. Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member’s files in order to establish effectiveness of resolution proceedings.
c. Works toward prompt resolution of negative and delinquent accounts through negotiations with member.
d. Initiates small claims proceedings when appropriate
e. Represents the credit union in small claims proceedings when necessary.
f. Prepares reports as requested by department manager.
g. Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant.
2. Assumes responsibility for efficient administration of resolutions activities.
a. Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies.
b. Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
c. Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status.
d. Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets.
3. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals.
a. Maintains the Credit Union’s professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals.
b. Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements.
c. Maintains confidentiality.
d. Develops contacts with local authorities, Tri County loss prevention and MACI members to effectively minimize Credit Union Losses.
4. Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel.
a. Assist area personnel as needed.
b. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems.
c. Attends and participates in meetings as required.
5. Assumes responsibility for related duties as required or assigned.
a. Stays informed of changes in resolution policies, procedures, and related legal requirements.
b. Ensures that work area is clean, secure and well maintained.
QUALIFICATIONS
EDUCATION/CERTIFICATION: High school graduate or equivalent.
Additional business training strongly preferred.
REQUIRED KNOWLEDGE:
  • General knowledge of resolution procedures, skip tracing and related laws and regulations.
  • Understanding of Credit Union loan products and policies.
  • Familiar with deposit programs and account ownership.
EXPERIENCE REQUIRED: None
SKILLS/ABILITIES:
  • Accuracy and thoroughness in work.
  • Ability to manage multiple tasks and assignments.
  • Excellent communication, telephone, and public relations skills.
  • Ability to work well independently.
  • Ability to work well in stressful situations.
  • Ability to operate related computer applications and other business

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