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Front Operations Manager Jobs in Michigan (NOW HIRING)

Marriott

Rooms Operations Manager

Detroit, MI · On-site

JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually ...

Harper Associates

Be Seen First

Restaurant Operations Manager

Detroit, MI · On-site

$75K/yr

Front of House Service Manager - Casual Italian Dining & Event Space Location: Downtown Detroit ... Lead daily front of house operations including dining room, bar, and event service * Engage with ...

Marriott

Operations Manager (NE)

Romulus, MI

... operations departments (may include Front Office, Business Center, Recreation/Health Club ... OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ...

Marriott International

Operations Manager (NE)

Romulus, MI · On-site

$25.77 - $29.33/hr

... operations departments (may include Front Office, Business Center, Recreation/Health Club ... OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ...

S&K Building Services

Field Operations Manager

Lansing, MI · On-site

$65K - $75K/yr

In this role, you won't just manage operations-you'll own them. From dispatch to quality control ... Because this isn't just an operations role-it's a chance to lead from the front, build strong teams ...

S&K Building Services

Field Operations Manager

Lansing, MI · On-site

$65K - $75K/yr

In this role, you won't just manage operations-you'll own them. From dispatch to quality control ... Because this isn't just an operations role-it's a chance to lead from the front, build strong teams ...

Hertz

Customer Operations Manager

Detroit, MI · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Grand Rapids, MI · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Detroit, MI · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Grand Rapids, MI · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Chick-fil-A

PM BOH Operations Manager

Northville, MI · On-site

$20/hr

An Operations Manager is one who consistently demonstrates our core values, embraces the Chick-fil ... Coordinate with Front of House leadership to meet guest demand. * Prior experience as shift lead ...

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Front Operations Manager information

Is a front operations manager a high paying job?

A front operations manager typically earns a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational oversight. Additional skills such as customer service, communication, and organizational tools can influence earning potential.

Is a front operations manager a stressful job?

A front operations manager role can be stressful due to the need to coordinate multiple departments, handle customer interactions, and meet operational targets. The job often requires strong organizational skills, problem-solving abilities, and the ability to work under pressure, especially during busy periods or when resolving issues. However, stress levels vary depending on the company, industry, and individual workload management.

What cities in Michigan are hiring for Front Operations Manager jobs?

Cities in Michigan with the most Front Operations Manager job openings:

Front Operations Manager jobs near you

Rooms Operations Manager

Detroit, MI • On-site

Marriott
Traveler Accommodation • 10K+ employees
Learn more about Marriottexternal

Full-time

Re-posted 4 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,191 frontline employees who took The Breakroom Quiz

Job description

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Celebrates successes and publicly recognizes the contributions of team members.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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