Front Desk Night Auditor Jobs in Rochester, NY (NOW HIRING)

Night Auditor Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dependable, detail-oriented, and guest-focused Night Auditor to join our Front Office team. This overnight position plays a critical role in ensuring exceptional guest experiences while accurately completing daily financial audits, balancing hotel transactions, and preparing the property for the next business day. The ideal candidate enjoys working independently, has strong attention to detail, and can provide professional guest service while managing overnight hotel operations. What You Will Be Doing: As a Night Auditor, you will be responsible for delivering excellent guest service during overnight hours while completing the hotels nightly audit and financial reconciliation processes. Responsibilities include: Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures. Process reservations, modifications, and cancellations according to hotel, brand, and company standards. Maintain knowledge of room availability, rates, packages, promotions, and hotel services. Utilize upselling techniques and hotel programs to maximize room revenue and enhance the guest experience. Accurately collect payments, process credit card transactions, post charges, and follow all cash handling procedures. Promote and enroll eligible guests into hotel loyalty and rewards programs. Respond to guest questions regarding hotel amenities, local attractions, transportation, and services. Resolve guest concerns professionally and escalate issues when necessary to ensure guest satisfaction. Complete the nightly audit process by balancing Front Office transactions, Food & Beverage transactions, guest accounts, and daily financial reports. Reconcile cash, receipts, credit transactions, and miscellaneous reports to ensure accuracy and safeguard company assets. Close out the business day in Front Office and Food & Beverage systems and generate required financial reports for hotel leadership. Review Front Office logs, room status reports, and housekeeping information to prepare for the following days operations. Maintain accurate records of guest communications, packages, messages, and overnight activity. Ensure the Front Desk and lobby areas remain clean, organized, and professional. Monitor hotel safety and security, understand emergency procedures, and assist during emergency situations when needed. Communicate maintenance concerns, guest issues, and important updates to the appropriate hotel departments. Follow all company policies, safety procedures, and standard operating procedures. Complete additional projects and assignments as requested by hotel leadership. What You Bring: Previous hotel Front Desk, Night Audit, customer service, accounting, cashiering, or related experience preferred but not required. High school diploma or equivalent preferred. Strong attention to detail and accuracy when handling financial transactions and reports. Basic math, computer, and data entry skills. Ability to learn hotel Property Management Systems (PMS) and financial reporting systems. Strong customer service, communication, and problem-solving skills. Ability to work independently and make sound decisions during overnight shifts. Ability to maintain confidentiality when handling guest and financial information. Ability to work overnight shifts, including weekends and holidays. Physical Requirements: This position requires frequent standing, walking, bending, reaching, and repetitive use of hands throughout the workday. Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation. Work is performed primarily indoors within a hotel environment and may include moderate noise levels and occasional movement throughout the property. About Midas Hospitality: Founded in 2006, Midas Hospitality is a leading hotel management, development, and investment company with a portfolio of over 40 hotels across 14 states and more than 1,000 associates. Through partnerships with Marriott, Hilton, and IHG, Midas Hospitality delivers exceptional guest experiences while building a people-first culture focused on growth, teamwork, and opportunity. At Midas Hospitality, our associates are the heart of our success. We are committed to creating an inclusive workplace where team members can develop their careers, make meaningful contributions, and be recognized for their achievements. Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.