ZipRecruiter

Log In

1

Front Desk Marriott Jobs (NOW HIRING)

Courtyard by Marriott

Front Desk Agent

Gainesville, FL · On-site

$15/hr

DESCRIPTION Position Summary The Front Desk Agent is responsible for providing exceptional guest ... Promote and enroll guests in the Marriott Bonvoy program. * Upsell room upgrades and hotel ...

Courtyard by Marriott

Front Desk Agent

Gainesville, FL

$15/hr

Position Summary The Front Desk Agent is responsible for providing exceptional guest service from ... Promote and enroll guests in the Marriott Bonvoy program. * Upsell room upgrades and hotel ...

New

Apply Early

Marriott Dallas Las Colinas

Front Desk Agent

Irving, TX · On-site

$16 - $17/hr

Marriott Dallas Las Colinas is looking for Front Desk Associates who enjoy helping people and creating memorable stays. This role is a great fit if you have at least one year of customer service ...

next page

Showing results 1-20

All JobsFront Desk Marriott Jobs

Front Desk Marriott information

See salary details

$9

$15

$20

How much do front desk marriott jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for front desk marriott in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Front Desk Associates at Marriott, and how can they be managed?

Front Desk Associates at Marriott often encounter challenges such as handling high guest volumes during peak check-in and check-out times, resolving guest concerns promptly, and managing multiple tasks simultaneously. Effective time management, strong communication skills, and familiarity with Marriott's systems can help address these challenges. Marriott provides extensive training and a supportive team environment, enabling associates to collaborate with colleagues and supervisors to deliver a seamless guest experience and resolve issues efficiently.

What are the responsibilities of a Front Desk Associate at Marriott?

A Front Desk Associate at Marriott is responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They assist with guest inquiries, process payments, and ensure that all guest needs are met in a friendly and efficient manner. Additionally, they may handle administrative tasks, coordinate with housekeeping and maintenance staff, and resolve any issues or complaints to ensure guest satisfaction.

What are the key skills and qualifications needed to thrive as a Front Desk Associate at Marriott, and why are they important?

To thrive as a Front Desk Associate at Marriott, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (such as Opera), reservation software, and basic office equipment is often required. Outstanding communication, problem-solving abilities, and a welcoming demeanor help you excel in guest interactions. These skills are essential for ensuring guest satisfaction, smooth operations, and positive first impressions in a hospitality environment.

What is the difference between Front Desk Marriott vs Front Desk Hilton?

AspectFront Desk MarriottFront Desk Hilton
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentLuxury hotel lobby, customer service focusLuxury hotel lobby, customer service focus
Employer & IndustryMarriott International hotelsHilton Hotels & Resorts
Common Search IntentCompare hotel front desk roles at MarriottCompare hotel front desk roles at Hilton

The Front Desk Marriott and Front Desk Hilton roles are similar in credentials, work environment, and industry. Both positions involve guest check-in/out, reservations, and customer service at luxury hotel chains. The main differences lie in company policies and specific training programs. Overall, they are comparable roles within the hospitality industry, with the choice often depending on the employer preference or location.

What cities are hiring for Front Desk Marriott jobs? Cities with the most Front Desk Marriott job openings:
What states have the most Front Desk Marriott jobs? States with the most job openings for Front Desk Marriott jobs include:
Front Desk Marriott jobs near you
Infographic showing various Front Desk Marriott job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.
Front Desk Agent

Front Desk Agent

Courtyard by Marriott

Gainesville, FL • On-site

$15/hr

Full-time

Posted 4 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,158 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

DESCRIPTION
Position Summary
The Front Desk Agent is responsible for providing exceptional guest service from arrival through departure while creating memorable experiences that reflect Marriott's commitment to hospitality. This position serves as the first and last point of contact for guests and is responsible for accurate check-in/check-out procedures, handling reservations, resolving guest concerns, and promoting Marriott Bonvoy membership while maintaining brand standards.
Essential Duties and Responsibilities
  • Welcome every guest with a genuine smile and professional attitude.
  • Complete guest check-in and check-out accurately and efficiently.
  • Verify reservations, room types, rates, payment methods, and guest preferences.
  • Assign rooms according to availability and guest requests.
  • Process cash, credit card, and digital payments while maintaining an accurate cash drawer.
  • Answer incoming phone calls promptly using Marriott standards.
  • Assist guests with reservations, modifications, cancellations, and room availability.
  • Promote and enroll guests in the Marriott Bonvoy program.
  • Upsell room upgrades and hotel amenities whenever appropriate.
  • Provide information regarding hotel services, amenities, local attractions, restaurants, and transportation.
  • Respond to guest requests promptly and follow through until completion.
  • Resolve guest concerns using service recovery techniques and escalate issues when necessary.
  • Coordinate with Housekeeping and Maintenance to ensure guest rooms are ready and maintenance concerns are addressed.
  • Maintain guest confidentiality and protect sensitive information.
  • Complete shift reports, balance transactions, and communicate important information during shift changes.
  • Follow all Marriott brand standards, safety procedures, and company policies.
  • Maintain a clean, organized, and professional front desk area.
  • Support other departments as business demands require.

Guest Service Expectations
  • Demonstrate Marriott's "Spirit to Serve" philosophy.
  • Make meaningful connections with every guest.
  • Anticipate guest needs before they are requested.
  • Handle complaints calmly, professionally, and with empathy.
  • Ensure every guest leaves with a positive impression of the hotel.

Qualifications
  • High school diploma or GED preferred.
  • Previous hotel, hospitality, retail, or customer service experience preferred.
  • Strong verbal and written communication skills.
  • Excellent customer service and conflict resolution abilities.
  • Basic computer skills and ability to learn hotel property management systems.
  • Strong organizational and multitasking skills.
  • Ability to work independently and as part of a team.
  • Flexible schedule, including nights, weekends, and holidays.

Physical Requirements
  • Stand and walk for extended periods.
  • Occasionally lift up to 25 pounds.
  • Bend, reach, and perform repetitive motions.
  • Use computers, telephones, printers, and other office equipment throughout the shift.

Core Competencies
  • Guest Focus
  • Communication
  • Professionalism
  • Teamwork
  • Dependability
  • Attention to Detail
  • Problem Solving
  • Time Management
  • Cash Handling Accuracy
  • Adaptability

Performance Standards
Front Desk Agents are expected to:
  • Deliver outstanding guest satisfaction.
  • Maintain accuracy in reservations and financial transactions.
  • Follow Marriott brand standards consistently.
  • Arrive on time and maintain excellent attendance.
  • Work collaboratively with all hotel departments.
  • Represent Courtyard by Marriott with professionalism and integrity.

This version reflects the responsibilities commonly outlined for Marriott front desk roles while incorporating Courtyard's guest-focused service expectations.
REQUIREMENTS
About Courtyard by Marriott
At Courtyard by Marriott, we believe in empowering our guests to make the most of their stay. Designed for business and leisure travelers alike, Courtyard offers inviting spaces to work, relax, dine, and connect. Our associates create an environment where guests feel welcomed, valued, and cared for from the moment they arrive until they depart.
As part of Marriott International, Courtyard is committed to delivering exceptional hospitality through our core values:
  • Put People First
  • Pursue Excellence
  • Embrace Change
  • Act with Integrity
  • Serve Our World

Our Front Desk Agents are the face of the hotel and play a vital role in creating memorable guest experiences while upholding Marriott's world-renowned service standards.

What Marriott International employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply