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Front Desk Agent Intern Jobs in Iowa (NOW HIRING)

Bridges Bay Resort

Front Desk Agent

Arnolds Park, IA · On-site

$13 - $16.25/hr

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide ...

Bridges Bay Resort

Front Desk Agent

Arnolds Park, IA · On-site

$13 - $16.25/hr

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide ...

Bridges Bay Resort

Front Desk Agent

Arnolds Park, IA · On-site

$13 - $16.25/hr

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide ...

Bridges Bay Resort

Front Desk Agent

Arnolds Park, IA · On-site

$13 - $16.25/hr

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide ...

Arbor Lodging Management

Front Desk Agent

West Des Moines, IA · On-site

$14 - $17.75/hr

Front Desk Agent Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted ...

Wyndham Hotels & Resorts

Front Desk Agent

Clinton, IA · On-site

$13.50 - $17/hr

Front Desk Agent TRAVELODGE OF CLINTON, IA Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to ...

Wyndham Hotels & Resorts

Front Desk Agent

Missouri Valley, IA · On-site

$12.50 - $15.75/hr

Front Desk Agent TRAVELODGE/PENNY'S DINER OF MISSOURI VALLEY, IA Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services ...

Obrien Sixty LLC

Front Desk Agent

Sheldon, IA · On-site

$14 - $15/hr

Front Desk Agent Primary Responsibilities:  Greet and welcome guests upon arrival in accordance with hotel standards.  Respond in a professional and courteous manner to arriving, departing and ...

Obrien Sixty LLC

Front Desk Agent

Sheldon, IA · On-site

$14 - $15/hr

Front Desk Agent Primary Responsibilities:  Greet and welcome guests upon arrival in accordance with hotel standards.  Respond in a professional and courteous manner to arriving, departing and ...

Courtyard West Des Moines

Front Desk Agent

West Des Moines, IA · On-site

$13 - $16.50/hr

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys ...

Arbor Lodging

Front Desk Agent

West Des Moines, IA · On-site

$13 - $16.50/hr

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys ...

Arbor Lodging

Front Desk Agent

West Des Moines, IA · On-site

$13 - $16.50/hr

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys ...

Arbor Lodging

Front Desk Agent - Part Time

Iowa City, IA · On-site

$12.50 - $15.75/hr

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys ...

Arbor Lodging

Front Desk Agent - Part Time

Iowa City, IA · On-site

$12.50 - $15.75/hr

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys ...

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All JobsFront Desk Agent Intern JobsFront Desk Agent Intern Jobs in Iowa

Front Desk Agent Intern information

What is a front desk agent intern?

Front Desk Agent Interns are individuals, often students or recent graduates, who are gaining practical experience in hospitality by assisting with guest services at the front desk of hotels or similar establishments. Their responsibilities typically include checking guests in and out, answering questions, handling reservations, and providing general customer service. The internship allows them to learn about hotel operations, develop communication and problem-solving skills, and gain valuable experience for a career in hospitality. This role is usually supervised and designed to offer training and mentorship. Interns may also be introduced to administrative tasks and back-office procedures.

What are some typical challenges a front desk agent intern might encounter during their internship?

As a Front Desk Agent Intern, you may face challenges such as handling high guest volumes during busy check-in and check-out periods, managing multiple tasks simultaneously, and resolving guest concerns promptly. Balancing excellent customer service while adhering to hotel policies is key. Additionally, you will often collaborate with housekeeping, maintenance, and management teams to ensure a seamless guest experience, which requires strong communication and adaptability.

What are the key skills and qualifications needed to thrive as a front desk agent intern, and why are they important?

To thrive as a Front Desk Agent Intern, you need strong organizational abilities, attention to detail, and a customer service mindset, often supported by a high school diploma or hospitality coursework. Familiarity with hotel property management systems (PMS) such as Opera or Maestro and basic office software is typically expected. Exceptional communication, professionalism, and problem-solving skills help you stand out in this guest-facing position. These skills and qualities ensure efficient check-ins and check-outs, positive guest experiences, and smooth front desk operations.

What is the difference between Front Desk Agent Intern vs Front Desk Agent?

AspectFront Desk Agent InternFront Desk Agent
CredentialsHigh school diploma or ongoing education, no certification requiredHigh school diploma; hospitality or customer service certifications are a plus
Work EnvironmentInternship setting, often part-time, learning-focusedFull-time or part-time role in hotels, resorts, or similar establishments
ResponsibilitiesAssisting with guest inquiries, learning front desk operationsChecking in/out guests, managing reservations, providing customer service
Employer & Industry UsageHotels, hospitality internships, training programsHotels, resorts, hospitality industry

The main difference between a Front Desk Agent Intern and a Front Desk Agent is experience and responsibilities. Interns are typically in training, assisting with basic tasks, and gaining industry knowledge. Front Desk Agents are fully responsible for guest interactions and operational duties. Internships serve as a stepping stone toward a full-time front desk role in the hospitality industry.

Can you get a front desk agent intern job with no experience?

Front desk agent intern positions often do not require prior experience, as they focus on customer service skills, communication, and a professional appearance. Employers may provide on-the-job training, and relevant skills such as basic computer knowledge or familiarity with reservation systems can be beneficial. Internships are designed to offer learning opportunities, making them accessible to candidates with little or no previous experience.
Front Desk Agent Intern jobs near you

Front Desk Agent

Bridges Bay Resort

Arnolds Park, IA • On-site

$13 - $16.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Job Summary: We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
 
Benefits
  • Medical and Dental Insurance
  • PTO
  • Competitive Pay
  • 401(k) Retirement Savings Plan
  • Life Insurance
  • Disability Insurance
  • Hotel Room Discounts
  • Ongoing Training and Career Development
Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Qualifications
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like OnQ or Opera
  • Customer service experience
  • Excellent communication and organizational skills
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.