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Front Desk Agent Intern Jobs in Arizona (NOW HIRING)

Crestline Hotels & Resorts

Front Desk Agent

Tempe, AZ · On-site

$13.75 - $17.50/hr

Front Desk Agent The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services ...

Crestline Hotels & Resorts

FRONT DESK AGENT

Scottsdale, AZ · On-site

$14.50 - $18.25/hr

Front Desk Agent The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services ...

Hilton Worldwide Holdings

Front Desk Agent

Phoenix, AZ · On-site

$14.25 - $17.75/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check ...

Hotel Spero

FRONT DESK AGENT

Tempe, AZ · On-site

$13.75 - $17.50/hr

Front Desk Agent The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services ...

Hotel Spero

FRONT DESK AGENT

Scottsdale, AZ · On-site

$14.50 - $18.25/hr

Front Desk Agent The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services ...

Hacienda Del Sol Resort

Front Desk Agent

Tucson, AZ · On-site

$13.75 - $17.25/hr

Front Desk Agent Job Summary : The Front Desk Agent at Hacienda Del Sol Resort is responsible for delivering exceptional customer service by warmly welcoming guests, facilitating check-in and check ...

HCW Development

Front Desk Agent

Chandler, AZ · On-site

$14.50 - $18.50/hr

As a Front Desk Agent, you'll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You'll manage check-ins and check-outs, respond to guest inquiries, and ...

Hacienda Del Sol Resort

Front Desk Agent

Tucson, AZ · On-site

$13.75 - $17.25/hr

Front Desk Agent Job Summary : The Front Desk Agent at Hacienda Del Sol Resort is responsible for delivering exceptional customer service by warmly welcoming guests, facilitating check-in and check ...

Hacienda Del Sol Resort

Front Desk Agent

Tucson, AZ

$13.50 - $17/hr

Front Desk Agent Job Summary : The Front Desk Agent at Hacienda Del Sol Resort is responsible for delivering exceptional customer service by warmly welcoming guests, facilitating check-in and check ...

Hacienda Del Sol Resort

Front Desk Agent

Tucson, AZ · On-site

$13.50 - $17/hr

Front Desk Agent Job Summary : The Front Desk Agent at Hacienda Del Sol Resort is responsible for delivering exceptional customer service by warmly welcoming guests, facilitating check-in and check ...

Classic Motor Inn Inc

Front Desk Agent

Phoenix, AZ · On-site

$16 - $16.50/hr

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: * Register and assign ...

Classic Motor Inn Inc

Front Desk Agent

Phoenix, AZ · On-site

$16 - $16.50/hr

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: * Register and assign ...

HCW Hospitality

Front Desk Agent

Scottsdale, AZ · On-site

$14.25 - $18/hr

As a Front Desk Agent, you'll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You'll manage check-ins and check-outs, respond to guest inquiries, and ...

HCW Development

Front Desk Agent

Scottsdale, AZ · On-site

$14.50 - $18.25/hr

As a Front Desk Agent, you'll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You'll manage check-ins and check-outs, respond to guest inquiries, and ...

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Front Desk Agent Intern information

What is a front desk agent intern?

Front Desk Agent Interns are individuals, often students or recent graduates, who are gaining practical experience in hospitality by assisting with guest services at the front desk of hotels or similar establishments. Their responsibilities typically include checking guests in and out, answering questions, handling reservations, and providing general customer service. The internship allows them to learn about hotel operations, develop communication and problem-solving skills, and gain valuable experience for a career in hospitality. This role is usually supervised and designed to offer training and mentorship. Interns may also be introduced to administrative tasks and back-office procedures.

What are some typical challenges a front desk agent intern might encounter during their internship?

As a Front Desk Agent Intern, you may face challenges such as handling high guest volumes during busy check-in and check-out periods, managing multiple tasks simultaneously, and resolving guest concerns promptly. Balancing excellent customer service while adhering to hotel policies is key. Additionally, you will often collaborate with housekeeping, maintenance, and management teams to ensure a seamless guest experience, which requires strong communication and adaptability.

What are the key skills and qualifications needed to thrive as a front desk agent intern, and why are they important?

To thrive as a Front Desk Agent Intern, you need strong organizational abilities, attention to detail, and a customer service mindset, often supported by a high school diploma or hospitality coursework. Familiarity with hotel property management systems (PMS) such as Opera or Maestro and basic office software is typically expected. Exceptional communication, professionalism, and problem-solving skills help you stand out in this guest-facing position. These skills and qualities ensure efficient check-ins and check-outs, positive guest experiences, and smooth front desk operations.

What is the difference between Front Desk Agent Intern vs Front Desk Agent?

AspectFront Desk Agent InternFront Desk Agent
CredentialsHigh school diploma or ongoing education, no certification requiredHigh school diploma; hospitality or customer service certifications are a plus
Work EnvironmentInternship setting, often part-time, learning-focusedFull-time or part-time role in hotels, resorts, or similar establishments
ResponsibilitiesAssisting with guest inquiries, learning front desk operationsChecking in/out guests, managing reservations, providing customer service
Employer & Industry UsageHotels, hospitality internships, training programsHotels, resorts, hospitality industry

The main difference between a Front Desk Agent Intern and a Front Desk Agent is experience and responsibilities. Interns are typically in training, assisting with basic tasks, and gaining industry knowledge. Front Desk Agents are fully responsible for guest interactions and operational duties. Internships serve as a stepping stone toward a full-time front desk role in the hospitality industry.

Can you get a front desk agent intern job with no experience?

Front desk agent intern positions often do not require prior experience, as they focus on customer service skills, communication, and a professional appearance. Employers may provide on-the-job training, and relevant skills such as basic computer knowledge or familiarity with reservation systems can be beneficial. Internships are designed to offer learning opportunities, making them accessible to candidates with little or no previous experience.

What are the most commonly searched types of Front Desk Agent jobs in Arizona?

The most popular types of Front Desk Agent jobs in Arizona are:

Front Desk Agent Intern jobs near you

Front Desk Agent

Crestline Hotels & Resorts

Tempe, AZ • On-site

$13.75 - $17.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Crestline Hotels & Resorts rating

7.4

Company rating: 7.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

9th of 109 rated hotels

Job description

Front Desk Agent

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential career paths include: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations.

Key duties and responsibilities include:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and experience required:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

What Crestline Hotels & Resorts employees say

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