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Front Desk Agent Intern Jobs in Alberta (NOW HIRING)

Pomeroy Lodging LP

Front Desk Agent

Grande Prairie, AB

$18 - $22/hr

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on ...

Pomeroy Lodging LP

Front Desk Agent (Part Time)

Olds, AB · On-site

$18/hr

We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! As a Front Desk Agent, you ...

Pomeroy Lodging LP

Front Desk Attendant

Vermilion, AB · On-site

$18/hr

We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! As a Front Desk Agent, you ...

Pomeroy Kananaskis Mountain Lodge

CA$20/hr

Front Desk Agent - Black Diamond Club Rate of Pay: $20.00 per hour THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE. Experience the Kananaskis Mountain Lodge here: Start a ...

Marriott

Front Desk Agent

Edmonton, AB · On-site

POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the ...

Marriott

Front Desk Agent

Calgary, AB · On-site

POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the ...

Pursuitcollection

Front Desk Agent, Jasper

Jasper, AB · On-site

CA$18.50/hr

We are currently adding to our Front Desk team! ROLE & RESPONSIBILITIES Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most ...

Pursuitcollection

CA$18.50/hr

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive ...

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All JobsFront Desk Agent Intern JobsFront Desk Agent Intern Jobs in Alberta

Front Desk Agent Intern information

What is a front desk agent intern?

Front Desk Agent Interns are individuals, often students or recent graduates, who are gaining practical experience in hospitality by assisting with guest services at the front desk of hotels or similar establishments. Their responsibilities typically include checking guests in and out, answering questions, handling reservations, and providing general customer service. The internship allows them to learn about hotel operations, develop communication and problem-solving skills, and gain valuable experience for a career in hospitality. This role is usually supervised and designed to offer training and mentorship. Interns may also be introduced to administrative tasks and back-office procedures.

What are some typical challenges a front desk agent intern might encounter during their internship?

As a Front Desk Agent Intern, you may face challenges such as handling high guest volumes during busy check-in and check-out periods, managing multiple tasks simultaneously, and resolving guest concerns promptly. Balancing excellent customer service while adhering to hotel policies is key. Additionally, you will often collaborate with housekeeping, maintenance, and management teams to ensure a seamless guest experience, which requires strong communication and adaptability.

What are the key skills and qualifications needed to thrive as a front desk agent intern, and why are they important?

To thrive as a Front Desk Agent Intern, you need strong organizational abilities, attention to detail, and a customer service mindset, often supported by a high school diploma or hospitality coursework. Familiarity with hotel property management systems (PMS) such as Opera or Maestro and basic office software is typically expected. Exceptional communication, professionalism, and problem-solving skills help you stand out in this guest-facing position. These skills and qualities ensure efficient check-ins and check-outs, positive guest experiences, and smooth front desk operations.

What is the difference between Front Desk Agent Intern vs Front Desk Agent?

AspectFront Desk Agent InternFront Desk Agent
CredentialsHigh school diploma or ongoing education, no certification requiredHigh school diploma; hospitality or customer service certifications are a plus
Work EnvironmentInternship setting, often part-time, learning-focusedFull-time or part-time role in hotels, resorts, or similar establishments
ResponsibilitiesAssisting with guest inquiries, learning front desk operationsChecking in/out guests, managing reservations, providing customer service
Employer & Industry UsageHotels, hospitality internships, training programsHotels, resorts, hospitality industry

The main difference between a Front Desk Agent Intern and a Front Desk Agent is experience and responsibilities. Interns are typically in training, assisting with basic tasks, and gaining industry knowledge. Front Desk Agents are fully responsible for guest interactions and operational duties. Internships serve as a stepping stone toward a full-time front desk role in the hospitality industry.

Can you get a front desk agent intern job with no experience?

Front desk agent intern positions often do not require prior experience, as they focus on customer service skills, communication, and a professional appearance. Employers may provide on-the-job training, and relevant skills such as basic computer knowledge or familiarity with reservation systems can be beneficial. Internships are designed to offer learning opportunities, making them accessible to candidates with little or no previous experience.

What are the most commonly searched types of Front Desk Agent jobs in Alberta?

The most popular types of Front Desk Agent jobs in Alberta are:

What cities in Alberta are hiring for Front Desk Agent Intern jobs?

Cities in Alberta with the most Front Desk Agent Intern job openings:

Front Desk Agent Intern jobs near you

Front Desk Agent

Pomeroy Lodging LP

Grande Prairie, AB

$18 - $22/hr

Full-time

Re-posted 19 days ago

Job description

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! 

Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest's experience warm, pleasant, and memorable. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Pomeroy Perks

  • Competitive wages and Health and Wellness benefit plan.
  • Paid on-the-job training with additional learning opportunities.
  • Growth and development opportunities, both personal and professional.
  • Personal days: 5 per year after 90 days of continuous full-time employment.
  • Pomeroy Stay Travel Program.
  • Food and Beverage Discounts at Pomeroy owned restaurants based on location. 
  • Recognition Program.
  • Engaging Work Environment.
  • Work Life Balance.
  • Community & Event Access.
  • Access to Golf Membership locally based on location. 

Key Focuses

  • Provides friendly, attentive, and professional service to all guests and responds effectively to guest concerns and complaints.
  • Maintains a clean, organized, and welcoming front desk, lobby, and guest entrance to ensure strong first impressions.
  • Welcomes and registers guests, answers phones, issues room keys, and manages high call volumes and multiple guest requests in a fast-paced environment.
  • Coordinates arrivals, departures, in-house activity, and VIP amenities while communicating effectively with other departments.
  • Books, modifies, and cancels guest reservations by phone, in person, or online using hotel reservation and POS systems.
  • Processes check-ins and check-outs, balances transactions, and accurately handles payments including room charges, cash, debit, credit, and checks.
  • Maintains knowledge of room types, rate plans, promotions, and hotel and community amenities to support guest inquiries.
  • Completes administrative tasks and required checklists independently while maintaining attention to detail and accuracy.
  • Adheres to safety procedures and promptly reports hazards or incidents to the supervisor on duty.
  • Demonstrates professionalism, integrity, and teamwork in alignment with Pomeroy Lodging's Core Values of Quality, Honesty, and Family.

Experience/Passions/Education

  • Post-Secondary education in hotel/hospitality management or events planning required
  • Minimum 1 year of experience in a Front Desk Position or similar guest service role in the hotel industry preferred
  • Opera PMS experience and knowledge of Lightspeed PMS is an asset
  • Technically Proficient

Hourly Pay Range

Starting at $18.00 to $22.00 per hour

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging
Pomeroy Lodging is Western Canada's leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Employment Type: Full Time - Hourly

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