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Security Officer

Security Officer

Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients. Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas. Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players. KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location: Ellis Island Casino, Hotel & Brewery

Job Description

Responsible for patrolling assigned area to ensure the safety and protection of guests, employees and company property.

Benefits

Medical, Dental, Basic Life Insurance (included with the dental plan), Vision, Short-term Disability, Combo plan covering accidents, hospitalizations, and critical illnesses, Paid time off, Voluntary life insurance, Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)

Location: In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Patrols assigned areas and provides assistance to guests and team members as needed.
• Examines doors, windows, gates, and other access points to ensure they are secure.
• Enforces company policies related to guest and team member conduct on property.
• Documents policy infractions and notifies management as appropriate.
• Monitors for and reports irregularities such as fire hazards, unsecured doors, or suspicious activity.
• Responds to emergencies including fire, injuries, and property damage; investigates incidents and completes detailed reports. May assist with facility evacuation during serious emergencies.
• Observes departing team members to help prevent theft of company property.
• Escorts team members during pit drops, slot drops, jackpot verifications, fill verifications, and pit fills/credits.
• Transports chips, currency, coin, and tokens to requested tables or booths.
• Accepts, logs, and stores all lost and found items.
• Apprehends individuals engaged in criminal activity when appropriate, detains them for law enforcement, and provides court testimony as needed.
• Enforces state gaming laws and regulations, including identifying and removing underage persons from the casino floor.
• Responds to verbal and/or physical altercations and applies appropriate measures to de-escalate and resolve situations. Uses the minimum necessary force when restraint is required.
• Initiates formal evictions of disorderly individuals when directed by a supervisor.
• Responds to medical emergencies and provides first-responder level aid in accordance with company policy and the officer's certification level.
• Stands post outdoors in 30-minute rotations to direct traffic, 365 days a year.
• Performs other duties as assigned.

Skills / Experience

• Must be at least 21 years of age or older.
• High school diploma or general education degree (GED) required.
• At least 6 months of experience or training as a security officer and/or a similar role.
• Ability to read and interpret documents such as safety rules, operating procedures, and policy manuals.
• Ability to write routine reports and effectively communicate with guests, team members, and groups.
• Basic math skills, including the ability to add, subtract, multiply, and divide in all units of measure.
• Strong problem-solving skills, with the ability to interpret and follow written, oral, diagrammatic, or schedule-based instructions.
• Must be able to address practical problems and adapt to situations where limited standardization exists.
• Must be able to obtain and maintain a valid Nevada Gaming Registration and Alcohol Awareness Card.
• Team members designated as Emergency Medical Technicians (EMTs) must possess valid certification from the State of Nevada.

Physical Requirements

• Regularly required to stand and walk; use hands to handle objects, tools or controls.
• Lift and/or move objects weighing at least 25 pounds.
• Team member may also become involved in physical altercations requiring the use of force to overcome and restrain disorderly persons.
• The noise level in the work environment is usually moderate.
• Occasionally exposed to outside weather conditions.

Core Values

• Service- Personalized, warm, and consistent exceptional customer service.
• Value- Committed to deliver quality products for affordable prices.
• Growth- Promote personal development and professional growth for all team members.
• Family- Foster a family-like environment with guests and team members alike.
• Passion- Work with passion and enthusiasm every day.