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POSITION TITLE: ServiceNow Architect

CLEARANCE REQUIRED: TS/SCI

ABOUT US:
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.

We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.
THE ROLE:

As a ServiceNow Architect, you’ll provide senior-level technical leadership across complex ServiceNow implementations, owning solution architecture from design through delivery. You’ll establish technical direction, translate complex requirements into scalable solutions, and ensure implementations align with ServiceNow best practices, security requirements, and client objectives.

You’ll serve as a trusted technical advisor to clients and delivery teams while collaborating closely with project managers, developers, and other stakeholders. You’ll also help strengthen Intact’s broader ServiceNow practice through mentoring, solutioning, reusable assets, and continuous improvement.

TO BE SUCCESSFUL HERE YOU WILL:

• Partner with Project Managers and delivery teams to achieve client outcomes and deliver an exceptional customer experience.
• Own the technical solution, including overall architecture, ServiceNow configuration strategy, and integration analysis and design.
• Establish technical guidelines, architectural guardrails, and implementation direction to ensure scalable, secure, and maintainable solutions.
• Lead technical discussions with clients and stakeholders, translating complex business requirements into effective platform solutions.
• Support presales solutioning efforts and provide technical review of statements of work.
• Contribute to estimating models, standard work plans, resource plans, and reusable assets that improve delivery consistency and efficiency.
• Mentor and develop junior and mid-level technical team members.
• Participate in recruiting and hiring technical talent.
• Collaborate with technical peers on architecture decisions, prototypes, system designs, and enterprise-level initiatives.
• Provide hands-on ServiceNow development and configuration support when needed.

REQUIRED QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

OUR TALENT VISION:

OUR BENEFITS:

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.

EQUAL OPPORTUNITY EMPLOYER

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.