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From Home Jetblue Ramp Jobs in Florida (NOW HIRING)

Worldwide Flight Services

$14.75 - $18.25/hr

Transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate ... Drive local routes that have you home after every shift. * Pay a key role in keeping our commitment ...

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All JobsJetblue Ramp JobsFrom Home Jetblue Ramp JobsFrom Home Jetblue Ramp Jobs in Florida

From Home Jetblue Ramp information

What is the difference between From Home Jetblue Ramp vs From Home Jetblue Customer Service Agent?

AspectFrom Home Jetblue RampFrom Home Jetblue Customer Service Agent
CredentialsHigh school diploma or equivalent, training in airport operationsHigh school diploma or equivalent, customer service experience
Work EnvironmentAirport ramp, handling baggage, cargo, and aircraft supportCall center or online platform, assisting passengers
Employer & IndustryJetBlue Airways, airline industryJetBlue Airways, airline industry

From Home Jetblue Ramp roles focus on airport ground operations, including baggage handling and aircraft support, often requiring specific airport credentials. In contrast, From Home Jetblue Customer Service Agents primarily handle passenger inquiries via phone or online, emphasizing customer service skills. Both roles are essential to airline operations but differ in work environment and daily tasks.

What are the most commonly searched types of Jetblue Ramp jobs in Florida? The most popular types of Jetblue Ramp jobs in Florida are:
What cities in Florida are hiring for From Home Jetblue Ramp jobs? Cities in Florida with the most From Home Jetblue Ramp job openings:
From Home Jetblue Ramp jobs near you
Analyst Customer Support Standards & Programs

Analyst Customer Support Standards & Programs

JetBlue Airways Corporation

Orlando, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

JetBlue rating

7.4

Company rating: 7.4 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

12th of 26 rated airlines

Job description

Position Summary
The Customer Support Standards and Programs Analyst will assist the day to day execution of interdepartmental and cross functional programs and projects focused on efficiency, compliance, quality, profitability, competitive position and customer satisfaction for Customer Support. The Analyst reports into the Customer Support Standards and Program Manager while working closely with various departments to ensure critical information is updated and communicated in a timely manner
. Essential Responsibilities
  • Support the Team with project prioritization and timeline activities
  • Assist with executing multiple rollout schedules, identify resources and dependencies, and proactively communicate project statuses
  • Assist in the preparation of Customer Support documents for Policy Rollout
  • Analyze operational and Crewmember impact, Customer satisfaction, and other key metrics to improve the customer experience and project goals
  • Conduct interdepartmental and cross-functional initiatives with process owners in order to observe and evaluate current processes, identify areas of opportunities, perform supporting data analysis, facilitate design changes, create future-state processes, and support implementation of new processes
  • Strategically align process and policy creation and improvement with the introduction of new Customer and Crewmember Standards and Programs in Customer Support
  • Produce reports regularly to provide progress and status updates on initiatives and projects
  • Serve as a subject matter expert for Customer Support
  • Assist in writing, proofreading and editing customer support knowledge base, customer support operating manual, and other channels according to brand guidelines.
  • Successfully transition projects post-execution to the relevant operating groups for day-to-day maintenance, success measurement, and continuous improvement
  • Other duties as assigned

Minimum Experience and Qualifications
  • High School Diploma or General Education Diploma (GED)
  • One (1) year customer service, sales, or airline experience
  • Knowledge of computer programs including Excel, Word, PowerPoint and SharePoint
  • Ability to project manage and define necessary resources for successful completion of projects
  • Excellent verbal and written communication skills
  • Highly organized and possess the ability to prepare concise and accurate documentation for project requirements and vision
  • Available for occasional travel (10%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications
  • Bachelor's Degree
  • Knowledge of Visio or other flowcharting computer programs
  • Detail-oriented and able to track multiple projects
  • Valid Project Management Professional (PMP) certification
  • Two (2) years of Customer Support experience
  • Two (2) years of experience in project management, operations management or similar work experience

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Equipment:
  • Computer and other office equipment

Work Environment:
  • Expected to fulfil a blend of work from home and office to fulfil necessary collaboration or if experiencing technical difficulties at home
  • Must provide a safe and professional work at-home environment, free from background noise and distraction

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

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