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Job Description: 

Under the direction of the Superintendent of Transportation, Division Manager, or designee, the Dispatcher and Supervisor Paratransit Dial-A-Ride performs road supervisor and/or dispatcher duties. Supervision encompasses all field operations including: 

1. Scheduling operators and vehicles, handling passenger incidents, maintaining appropriate dispatch paperwork, answering telephones (including ADA calls), and responding to inquiries.
2. Operating and monitoring radio, notifying proper authorities of emergencies, detours and breakdowns or other service interruptions. 
3. Coordinating and monitoring the performance of the Paratransit Ride-N-Kane and OnDemand routes utilizing Trapeze and OnDemand trip planner applications as well as other performance measurements.
4. Generating and maintaining complete month end reports for NTD, Paratransit Ride-N-Kane and OnDemand services. 
5. Liaison with Corporate Paratransit staff and assist with Revenue Services projects. 
6. Performing other duties as assigned or required.

Qualifications

Age:

Must be 21 years of age or older. 

Education:

Must have at minimum a high school diploma or equivalency. 

Experience:

Must have at least 5 years' experience in transportation with good work history, including attendance history; supervisory experience is preferred.

Certifications: 

Must have or be able to obtain (within 6 months of being hired) a valid Class "B" Commercial Driver's License with air brake and passenger endorsements, and have, or obtain (within 6 months of being hired) a DOT card.

Proficiencies:

Must have extensive knowledge of Paratransit Ride-N-Kane and OnDemand services and service areas. 

Must demonstrate intermediate proficiency with Microsoft Office applications including Outlook, Excel, and PowerPoint, Trapeze, OnDemand trip planner applications and the bus operator's scheduling tablet.

Must possess and demonstrate excellent customer service and interpersonal skills; good written and verbal communication skills.

Must be able to maintain professional composure when confronted with difficult situations; and make quick and accurate decisions. 

Must be able to manage confidential and/or sensitive information in a professional manner.

Physical Requirements:

This role requires sitting for extended periods, typing on a computer, and attending meetings. 

Working Conditions:

This position is based in a typical office setting, with standard office equipment, including a computer, phone, and desk space, but the position may require occasional work outdoors in all weather conditions, and requires operation of Pace vehicles under all weather conditions. Performance of these duties may be required at any time of the day and night, and any day or night of the week. This position is not eligible for telecommuting or a hybrid work schedule.

Salary

Full Salary Range: $45,060 - $98,459

Salary Midpoint: $71,759

Anticipated Starting Salary Range: $58,409 - $71,759

Pace provides full pay ranges so candidates can consider their long-term growth potential. 

BENENFITS SUMMARY 

Pace, the Suburban Bus Division of the Regional Transportation Authority ("Pace"), was established to aid and assist public transportation in the six-county northeastern Illinois area consisting of Cook, DuPage, Kane, Lake, McHenry, and Will Counties.

As an equal opportunity employer, Pace seeks to employ qualified personnel in all job classifications and to provide equal opportunities in a manner that will not discriminate against any person because of actual or perceived race, color, religion, sex, age, national origin, ancestry, pregnancy, marital or civil union status, citizenship status, disability, military or veteran status, sexual orientation, gender identity or expression, order of protection status, childbirth, medical conditions related to pregnancy or childbirth, genetic information, or any other protected characteristic defined under applicable law.

Thank you for your interest in Pace. If you are having difficulty completing this application or require other assistance, please contact Devlin Collins at devlin.collins@pacebus.com.