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Supervises employees in highly technical sub-specialty area. Directly oversees all the technical operations of the laboratory, enforcing standard operating procedures and research methods. Responsible for laboratory meeting quality assurance standards.

Provides overall leadership and daily operational management support for the Clinical Laboratory Central Processing, Send Out, Call Center, and Outreach at the assigned site.  In addition, this position manages and facilitates standardization, including but not limited to technical performance and workflows of specimen processing for Processing Sections across all UCSF ClinLab sites. 

Manages and supervises personnel productivity and technical performance of staff, strives for departmental efficiencies and workflows, efficient operations of equipment, and also provides administrative and financial oversight.  Work closely with Department Supervisors, staff and Site Manager to achieve organizational objectives to ensure business and operational directives are achieved. 

Involves testing on clinical specimens for information about the health of a patient, for the diagnosis, treatment, and prevention of disease. Disciplines include sample processing and send out, chemistry, blood banking, hematology, microbiology, immunology, cytology, histology, pathology and cytogenetics. May include highly technical sub- specialty areas such as enzyme assay, steroid assay, radioimmunoassay, toxicology, electrophoresis, rheumatology, tissue typing, and virology.

Required Qualifications:

• Maintains current knowledge of laboratory concepts, new methodologies and advances in the field of specimen processing, automation, and procedures
• Ability to apply principles in a clinical laboratory setting
• Knowledge of Clinical Laboratory, medical center, HR and UC policies and processes
• Thorough knowledge of all relevant sub-specialty area industry, health and safety, federal, and state regulations
• Ability to organize assigned staff and laboratory operations in an efficient and effective manner
• Highly developed personal organizational skills
• Knowledge of quality assurance methods and ability to apply principles to design quality systems
• Proven ability to multi-task and reliably manage multiple projects through from inception to completion on schedule in a complex, challenging environment
• Flexibility to adjust to constantly changing priorities
• Verbal and written communication skills to explain technical clinical specialty concepts, actively listen, persuade, advise, and counsel
• Ability to use laboratory's application programs
• Skills to perform data checks using queries, visual review and other appropriate means to verify data accuracy
• Skills to evaluate issues and identify solutions within defined procedures and policies
• Demonstrated ability to solve problems and suggest solutions through critical thinking process
• Interpersonal skills to independently convey information with authority, handle highly sensitive matters and interact with high level contacts from other organizations

Preferred Qualifications:

• Five years of recent experience in Processing, Sendouts, and other assigned sections of which at least 3 years must have been in a supervisory position

Education, Licenses and Certifications:

• Bachelor's degree in related area - Required
• California Clinical Laboratory Scientist License or Limited License Clinical Lab Scientist - Required
• Licensure in specialty area - Preferred

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Key Responsibilities

5 Directly supervises assigned staff performing highly technical sub-specialty operations. Monitors laboratory staff to ensure they follow standard operating procedures. Oversees laboratory tests to ensure the laboratory achieves quality results.10 Maintains updated highly technical sub-specialty clinical policies and procedures manual. Monitors compliance with sub-specialty processes so the laboratory meets all clinical requirements and health, environmental and safety regulations.<5 Under the direction of Laboratory Management, implements innovations in research methods and processes and new state of the art technologies. Implements quality assurance systems and responsible for the lab's performance improvement.<5 Oversees the clinical applications in the laboratory information system. Verifies data is accurate by performing routine checks using queries, visual review and other appropriate means. Stores and disseminates technical data. Organizes clinical records and documents generated by laboratory operations, maintaining all necessary testing records.

5

 Assists and provides input to the laboratory budget and pricing of services. Conducts short and long range budget planning. Minimize deviations of actual vs budget for FTEs and non-labor expenses. Ensures proper care and maintenance of equipment is conducted and documented. Ensures the laboratory has appropriate resources, sup5 Serves as the laboratory primary point of contact for clinics, physicians, health care providers, and other staff with questions or concerns regarding the lab. Represents the laboratory in its clinical interactions with other departments at the medical center and University.10 Seen as a reliable resource for any clinical laboratory related questions or concerns. Acts as advisor to management on ways to improve research methods, processes, technology and quality systems.10 Participates in recruiting and conducts new employee orientation. Evaluates performance and competency and defines development goals. Recommends changes in staffing and budget to ensure the efficient operation of the laboratory. <5 Assists in teaching clinical theory and skills to staff to ensure continued competency for staff. Mentors professionals learning new clinical laboratory techniques in a highly technical sub-specialty area.<5 Serves as site administrator for external information systems such as state or national databases needed by the laboratory. Validates accuracy of laboratory data added. Designs reports that present laboratory results for requesting entities such as clinic

20

 Manage and Supervise personnel performance and productivity of the CB Processing, Sendout, and other assigned sections. Managing staffing levels, labor, evaluations, disciplinary actions, and training.  Conduct non-disciplinary actions as appropriate. Work with Managers and Labor and Employee Relations to initiate disciplinary actions as appropriate.5 Ensure that the Processing section is in compliance with TJC, CAP and State of California regulations. Maintains all pertinent documents in inspection ready state, and delegates responsibility to other staff so that unannounced inspections are covered at all times. Actively seeks out areas of improvement in regards to compliance issues. 5 Manage and supervise the efficient operations of equipment within the Processing/Sendout section. Manage IT-related downtimes and procedures within the Processing and SendOut sections.5 Manages and supervises use of the Processing, Sendout and other assigned sections' space. Maintains effective workspace configurations. Ensure compliance with safety regulations. 10 Manage and supervise instrument service contracts, equipment repairs/maintenance, and supply inventories for the Processing, Sendout and other assigned Sections.<5 Works as a CLS Specialist/CLS as needed.

5

 Provides resources for the teaching of laboratory residents, medical, and other students in accordance with the instructions of the Section Chief for the Processing, Sendout, and other assigned Sections.<5 Performs additional duties, projects, and/or special assignments when requested by the Manager or Director and completes them within an agreed time period.100%