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From Home Card Operations Jobs in California (NOW HIRING)

Cathay Bank

VP, Operations Liaison

Rosemead, CA · On-site

$91K - $113K/yr

DIRECT REPORTS This position supervises assigned ATM Services, card operations, and other ... We welcome applications for employment from all qualified candidates, regardless of race, color ...

Cardless, Inc

Payment Operations Manager

San Francisco, CA · On-site

$150K - $180K/yr

... funding from top venture capital firms and angels. The Job We're hiring a Payments Operations Manager to scale and operate the infrastructure behind Cardless's card programs. This individual ...

Brex

Staff Product Manager, Card

San Francisco, CA · On-site +1

$240K - $300K/yr

... ng from home. We currently require a minimum of three coordinated days in the office per week ... Own the card-program strategy for operational spend. * Find portfolio-level opportunities to grow ...

Brex

Staff Product Manager, Card

San Francisco, CA · On-site

$240K - $300K/yr

... ng from home. We currently require a minimum of three coordinated days in the office per week ... Own the card-program strategy for operational spend. * Find portfolio-level opportunities to grow ...

Ultimate LLC

Electronic Banking Specialist

Glendale, CA · On-site

Respond to inquiries from branches, members, and internal departments regarding transaction activity, card services, online banking services, and payment operations. * Work closely with third-party ...

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VP, Operations Liaison

Cathay Bank

Rosemead, CA • On-site

$91K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

People Drive Our Success
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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GENERAL SUMMARY
The Vice President, Operations Liaison serves as a senior liaison between Deposit Operations, Branch Administration, Retail Banking, Risk, Compliance, Information Technology, Treasury Management, Vendor Management, and other internal partners. This role coordinates operational initiatives, escalations, process improvements, regulatory support, and cross-functional communication. The position also oversees ATM Services, including ATM operations, debit card support, vendor coordination, balancing and settlement, exception resolution, equipment servicing, and service delivery for proprietary ATMs, while ensuring strong controls, compliance, efficiency, and service quality.
DIRECT REPORTS
This position supervises assigned ATM Services, card operations, and other designated team members based on department needs.
ESSENTIAL FUNCTIONS
  • Serve as the primary Deposit Operations liaison for branches, business units, Risk, Compliance, Internal Audit, Information Technology, Treasury Management, Vendor Management, and other partners.
  • Coordinate operational requests, escalations, projects, system changes, procedure updates, and cross-functional initiatives.
  • Oversee ATM Services activities, including ATM operations, debit card support, vendor coordination, balancing, settlement, exception resolution, maintenance, and service delivery.
  • Manages, directs, and evaluates staff responsible for ATM operations, ATM balancing and settlement, debit card support, and the resolution of ATM-related exceptions and customer issues.
  • Coordinates ATM installations, removals, upgrades, repairs, signage, and maintenance activities with vendors, facilities, branches, armored carriers, and internal technology partners.
  • Develops, updates, and maintains procedures, internal controls, and documentation related to ATM operations, card services support, balancing, settlement, and vendor management.
  • Collaborates with Risk Management, Fraud, Compliance, Information Technology, and business units to address ATM incidents, operational issues, control gaps, and service improvement opportunities.
  • Analyze operational issues, trends, service gaps, and process inefficiencies; recommend solutions to improve accuracy, service, controls, and efficiency.
  • Support audits, regulatory requests, risk reviews, remediation efforts, testing, implementation activities, and management reporting.
  • Partner with Deposit Operations leaders and subject matter experts across Branch Services, Support Services, Transaction Processing, Wire Operations, Reconcilement Services, Regulatory Monitoring and Reporting, and Deposit Fraud.
  • Maintain strong working relationships with internal partners and promote consistent communication, accountability, and understanding of operational requirements.
  • Perform other duties or special assignments as needed.

QUALIFICATIONS
Education:
  • College degree in Business Administration, Finance, Operations Management, or related field preferred; equivalent banking experience may be considered.

Experience:
  • Minimum 5-7 + years of banking, deposit operations, branch operations, ATM/card operations, risk, compliance, project coordination, or related financial services experience.
  • Minimum 5-7 + years of people management or supervisory experience in operations required.

Skills/Ability:
  • Strong knowledge of deposit operations, ATM/card operations, banking products, operational controls, and regulatory requirements. Excellent communication, analytical, organizational, problem-solving, follow-up, and prioritization skills. Proficient with Microsoft Office and applicable Bank systems

OTHER DETAILS
$91,200 - $113,100 / year
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
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Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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