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From Home Airbnb Chat Support Jobs (NOW HIRING)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... The Difference You Will Make You will define how Airbnb measures social media - from the frameworks ...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... D. from an accredited law school and strong academic credentials. * 8+ years of significant ...

$180 - $260/hr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... This platform is used by user profiling, Search, ML, and pricing teams, supporting millions of read ...

As the Enablement Manager for LEOps you will directly support the teams that deliver Airbnb ... This team owns Airbnb's response to lawful requests for user data from police, courts, and ...

... legal, tax and customer support to ensure Airbnb's long-term market success. * Acquire ... We ask that you only reach out to us if you are a candidate whose disability prevents you from ...

$120 - $170/hr

... home, and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in ... Support as needed to help implement Airbnb's legislative and public policy activities. Your ...

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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Expertise in collecting and using data to perform business analysis and support product strategy ...

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From Home Airbnb Chat Support information

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$14

$26

$44

How much do from home airbnb chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for from home airbnb chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between From Home Airbnb Chat Support vs From Home Customer Service Representative?

AspectFrom Home Airbnb Chat SupportFrom Home Customer Service Representative
CredentialsBasic customer service skills, sometimes Airbnb-specific trainingCustomer service skills, often with industry-specific certifications
Work EnvironmentRemote, online chat platformRemote or office-based, phone and chat support
Employer & IndustryAirbnb, hospitality industryVarious industries including retail, telecom, hospitality
Search & Comparison IntentFocus on Airbnb-specific support rolesBroader customer service roles across industries

From Home Airbnb Chat Support involves assisting Airbnb guests and hosts via online chat, focusing on hospitality-related issues. In contrast, From Home Customer Service Representative roles cover a wider range of industries, providing support through chat or phone. Both roles require strong communication skills and remote work capabilities, but Airbnb chat support is specialized for the hospitality sector.

What cities are hiring for From Home Airbnb Chat Support jobs?

Cities with the most From Home Airbnb Chat Support job openings:

What are the most commonly searched types of Airbnb Chat Support jobs?

The most popular types of Airbnb Chat Support jobs are:

What states have the most From Home Airbnb Chat Support jobs?

States with the most job openings for From Home Airbnb Chat Support jobs include:

Senior Backend Software Engineer, Payments Platform

Airbnb

Remote

$125K - $165K/yr

Full-time

This job post has expired today. Applications are no longer accepted.


Airbnb rating

7.3

Company rating: 7.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

5th of 21 rated holiday rentals


Job description

The Community You Will Join:

Airbnb's mission is to create a world where anyone can belong anywhere. Airbnb Payments team supports this mission by economically empowering Airbnb businesses and our global community of guests and hosts.

Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb's belongs anywhere mission. We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. 

The Ledger team is part of the core platform of the Airbnb Payments ecosystem, where we own the financial integrity of Airbnb's money movement. The team is building Airbnb's financial system of record and the platform that governs when money is held rather than moved. The team engineers are responsible for ensuring that every payment event is recorded accurately and completely, and that money moves - or is held - exactly as Airbnb's obligations and controls require, in a way that is reliable, accurate, timely, scalable, and auditable. We are evolving these platforms to enable the next generation of Airbnb payments products, and the engineers who join us will help set the foundations those products are built on.

The Difference You Will Make:

We are looking for talented and self-motivated Senior Software Engineers who are passionate about working in this highly dynamic domain and collaborating with world-class XFN teams to advance our mission. As part of the Payments Engineering team, you will be in charge of designing and building a wide range of scalable systems. You will be involved in the technical details of building highly available services in close collaboration with product, data science and operations teams to understand and react to the ever evolving business needs and to make Airbnb the world's safest while easiest to use payments platform.

A Typical Day: 

As a Senior Software Engineer on the Payments Platform, you will:

  • Work on multi-team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.
  • Architect and implement complex features, focusing on data-driven decision making and performance optimizations.
  • Work with other engineering teams to advance Airbnb's engineering processes and technical foundations
  • Work on systemic improvements by identifying patterns to streamline development, reduce toil and increase technical quality and operational excellence over time.
  • Mentor and provide technical guidance to junior engineers  through design reviews, code walkthroughs, and knowledge-sharing sessions, fostering a culture of knowledge sharing and continuous learning.
  • Perform tech design and code reviews and mentor other engineers.

Your Expertise:

  • 5+ years of experience in a hands-on software engineering role.
  • 1+ years of relevant industry experience (Payments/Fintech) as a backend software engineer is plus.
  • Experience leading design, implementation, and deployment of one or more high scale, cross-functional payment systems.
  • Bachelor's and/or Master's degree, preferably in CS, or equivalent experience
  • Technical leadership: hands on experience leading project teams, setting technical direction and strategy and mentoring engineers.
  • Passionate about efficiency, availability, technical quality and system quality.
  • Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.
  • Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders.
  • Strong communication and collaboration skills with experience driving initiatives that span across teams, departments and leadership.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.


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