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Friendly Jobs (NOW HIRING)

We are friendly people! Our team is filled with great people who are optimistic, fun and always act with integrity. Be one of those Friendly people who are making a difference in the business and the ...

Crew

Bel Air, MD · On-site

$11.50 - $15/hr

Friendly's in the Harford Mall is hiring all postions cooks, servers, icecream makers and mangers. Competive pay for the right person! Apply online or in store today. MISSION To ensure that every ...

The ideal candidate is friendly, outgoing, and has fantastic attention to detail. Responsibilities: * Take food and beverage orders from customers * Answer questions about the menu and preparation

We are friendly people! Our team is filled with great people who are optimistic, fun and always act with integrity. Be one of those Friendly people who are making a difference in the business and the ...

We are friendly people! Our team is filled with great people who are optimistic, fun and always act with integrity. Be one of those Friendly people who are making a difference in the business and the ...

Crew

Nottingham, MD · On-site

$11.25 - $14.75/hr

MISSION To ensure that every guest feels welcome and glad they came to Friendly's through processing transactions of customers on a computerized POS register, maintain a clean, well-stocked food and ...

Crew

Dundalk, MD · On-site

$11.25 - $14.50/hr

Friendly's in the Harford Mall is Now Hiring. Apply online or stop in for an application. MISSION To ensure that every guest feels welcome and glad they came to Friendly's through processing ...

Crew

Hagerstown, MD · On-site

$12 - $15.50/hr

Looking for a cook We have flexible hours a nice friendly enviroment and training. Great position with room for growth. MISSION To ensure that every guest feels welcome and glad they came to Friendly ...

We are friendly people! Our team is filled with great people who are optimistic, fun and always act with integrity. Be one of those Friendly people who are making a difference in the business and the ...

Crew

Bel Air, MD · On-site

$11.50 - $15/hr

MISSION To ensure that every guest feels welcome and glad they came to Friendly's through processing transactions of customers on a computerized POS register, maintain a clean, well-stocked food and ...

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Your safety is our top priority. www.ridenroll.com Let's Roll Links to Download App Apple Store: Google Play: RidenRoll provides SaaS and employer Support Services. www.RidenRoll.com is a California ...

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Friendly information

What are 'Friendly' jobs?

A 'Friendly' job typically refers to roles that require strong interpersonal skills, a positive attitude, and the ability to create a welcoming and supportive environment. These jobs are often found in customer service, hospitality, healthcare, and education, where being approachable and empathetic is essential. People in these positions help ensure clients, customers, or patients feel comfortable and valued, which can improve satisfaction and foster positive relationships within the workplace.

What are some common challenges faced by someone in a customer service representative role, and how can they be overcome?

Customer service representatives often encounter challenges such as handling difficult customers, managing high call volumes, and adapting to rapidly changing product or service information. Successful representatives rely on strong communication skills, patience, and empathy to resolve issues effectively. Support from team members and ongoing training can help address these challenges, while collaboration with other departments ensures customer concerns are resolved efficiently. Embracing feedback and maintaining a positive attitude are also key to thriving in this role.

What is the difference between Friendly vs Customer Service Representative?

AspectFriendlyCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; soft skillsHigh school diploma; communication skills
Work EnvironmentRetail, hospitality, or service settingsCall centers, retail, online support
Employer & Industry UsageCommon in customer-facing roles across industriesCustomer support roles in various sectors
Search & Comparison IntentLooking for friendly customer interactionsSeeking customer service roles

Friendly refers to a personality trait or approach emphasizing warmth and approachability, often seen in customer-facing roles. Customer Service Representative is a specific job title involving handling customer inquiries and support. While a Friendly person may work as a Customer Service Representative, the roles differ: one describes a demeanor, the other a formal position.

What are the key skills and qualifications needed to thrive as a Friendly?

The term 'Friendly' does not correspond to a recognized professional occupation, so there are no established skills, qualifications, or industry standards for this role.
More about Friendly jobs
What cities are hiring for Friendly jobs? Cities with the most Friendly job openings:
What states have the most Friendly jobs? States with the most job openings for Friendly jobs include:
Infographic showing various Friendly job openings in the United States as of May 2026, with employment types broken down into 58% Full Time, 38% Part Time, and 4% Contract. Highlights an 89% Physical, and 11% Remote job distribution.
Manager

Part-time

Medical, Dental, Life, Retirement

Posted 8 days ago


Friendly's Restaurant rating

5.8

Company rating: 5.8 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

51st of 86 rated restaurants


Job description

Do you want to be part of a team whose mission is to Create Great Memories by bringing Family and Friends together? Year after year, we strive to be the best Friendly's we can be, because we owe it to our guests, consumers and to our team. We are friendly people! Our team is filled with great people who are optimistic, fun and always act with integrity. Be one of those Friendly people who are making a difference in the business and the communities we serve on a daily basis.
The primary function of this position is to assist General Manager with assigned administrative and operational shift duties, provide guidance and direction to restaurant personnel, oversee, direct and assist in kitchen, dining and take-out operations, facilitate production and customer service, ensure safety regulations and quality standards are maintained and that customer satisfaction is achieved. This is an hourly position.
The Hourly Manager is Responsible and Accountable for:
  • Managing daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience.
  • Maintains team members during shifts. Provides on-shift coaching and corrections. Assigns breaks and assures all Federal and State Labor Laws are enforced.
  • Supervising and motivating hourly employees to provide friendly service and deliver great food and ice cream to all guests.
  • Ensuring proper execution of all Friendly's food handling procedures and recipes, in Compliance with all Daily Operating Procedures.
  • Support the team by working in a production position as needed.
  • Manage guest service by greeting assisting guests and addressing issues and concerned whenever needed and according to company policy.
  • Open & Closes restaurant, assigns and follows up on opening and closing Daily Operating procedures and housekeeping job to ensure cleanliness standards are maintained.
  • Ensures all safety, security and sanitation policies are consistently executed.

Our Business:
We are poised for growth and we know that the best is yet to come for us. As an Employer of Choice, we offer a wealth of opportunities for career growth within a high-performing and rewarding environment. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.
Our Benefits:
The health and well-being of our Restaurant Managers and Team Members is a high priority at Friendly's. We offer competitive compensation and benefits and we believe these are key components of our Restaurant Managers' total rewards and employment experience.
  • Free Ice Cream- half gallon to enjoy with your family weekly!
  • Free Meals
  • Discount Program
  • Flexible Schedule (Days, Nights & Weekends)
  • Medical, Dental & Life Insurance
  • Disability Programs- short term and long term
  • Employee Assistance Programs
  • 401K Retirement Plan
  • Bonus Eligibility

Requirements:
  • Experience: minimum of one (1) year of restaurant experience. Must have a proven track record of achieving results and building successful teams.
  • Education: High school graduate or equivalent
  • Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success.
  • Must be capable of performing all functions and meeting all qualifications standards for all hourly positions.
  • Knowledge of P.O.S. system and the back office systems to fulfill management functions.
  • Must be able to walk and stand during an entire shift.
  • Frequent bending and squatting required.
  • Must be able to read, write and communicate in English.
  • Must have basic Math skills.
  • Must be able to hear well amongst loud background noise.
  • Must be able to perform all job functions safely.
  • Must meet the company performance standards for the job.
  • Must complete a full background check.

What Friendly's Restaurant employees say

Pay

Benefits

Hours and flexibility

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