Springfield, MA · On-site
$23.83/hr
Receives incoming calls and determines the products, services or resources that the caller requires ... and friendly manner. • Cross-sell Virtual Branch and bill pay services and assist members in ...
Springfield, MA · On-site
$23.83/hr
Receives incoming calls and determines the products, services or resources that the caller requires ... and friendly manner. • Cross-sell Virtual Branch and bill pay services and assist members in ...
Springfield, MA · On-site
$23.83/hr
Receives incoming calls and determines the products, services or resources that the caller requires ... and friendly manner. • Cross-sell Virtual Branch and bill pay services and assist members in ...
Springfield, MA · On-site
$23.83/hr
Receives incoming calls and determines the products, services or resources that the caller requires ... and friendly manner. • Cross-sell Virtual Branch and bill pay services and assist members in ...
Springfield, MA · On-site
$19.54 - $28.60/hr
Answer incoming calls, determines the needs of the caller and verify the caller's identity ... friendly manner. Cross-sell Virtual Branch and bill pay services and assist members in setting up ...
Springfield, MA · On-site
$19.54 - $28.60/hr
Answer incoming calls, determines the needs of the caller and verify the caller's identity ... friendly manner. Cross-sell Virtual Branch and bill pay services and assist members in setting up ...
Newington, NH · On-site
$19 - $25/hr
Maintain a helpful and professional tone with every caller * Assist with general office and communication tasks as needed Requirements * Excellent verbal communication skills * Friendly and ...
Newington, NH · On-site
$19 - $25/hr
Maintain a helpful and professional tone with every caller * Assist with general office and communication tasks as needed Requirements * Excellent verbal communication skills * Friendly and ...
Newington, NH · On-site
$16.25 - $21.50/hr
Maintain a helpful and professional tone with every caller * Assist with general office and communication tasks as needed Requirements * Excellent verbal communication skills * Friendly and ...
Newington, NH · On-site
$16.25 - $21.50/hr
Maintain a helpful and professional tone with every caller * Assist with general office and communication tasks as needed Requirements * Excellent verbal communication skills * Friendly and ...
Portsmouth, NH · On-site
$16 - $21.25/hr
Maintain a helpful and professional tone with every caller * Assist with general office and communication tasks as needed Requirements * Excellent verbal communication skills * Friendly and ...
Portsmouth, NH · On-site
$16 - $21.25/hr
Maintain a helpful and professional tone with every caller * Assist with general office and communication tasks as needed Requirements * Excellent verbal communication skills * Friendly and ...
Newington, NH · On-site
$16 - $22/hr
Maintain a helpful and professional tone with every caller * Assist with general office and communication tasks as needed Requirements * Excellent verbal communication skills * Friendly and ...
Quick apply
Newington, NH · On-site
$16 - $22/hr
Maintain a helpful and professional tone with every caller * Assist with general office and communication tasks as needed Requirements * Excellent verbal communication skills * Friendly and ...
$16 - $22/hr
Maintain a helpful and professional tone with every caller * Assist with general office and communication tasks as needed Requirements * Excellent verbal communication skills * Friendly and ...
$16 - $22/hr
Maintain a helpful and professional tone with every caller * Assist with general office and communication tasks as needed Requirements * Excellent verbal communication skills * Friendly and ...
Lakewood, NJ · On-site
$16.50 - $21.75/hr
... and friendly telephone manner Comfortable making a high volume of outbound calls Excellent attention to detail and organizational skills Able to multitask and switch between different tasks ...
New
Quick apply
Lakewood, NJ · On-site
$16.50 - $21.75/hr
... and friendly telephone manner Comfortable making a high volume of outbound calls Excellent attention to detail and organizational skills Able to multitask and switch between different tasks ...
New
$16.50 - $22.25/hr
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures ... Balancing the demands of the caller with program requirements for quality, average handle time, and ...
$16.50 - $22.25/hr
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures ... Balancing the demands of the caller with program requirements for quality, average handle time, and ...
Melville, NY · Remote
$16.25 - $22.25/hr
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures ... Balancing the demands of the caller with program requirements for quality, average handle time, and ...
Melville, NY · Remote
$16.25 - $22.25/hr
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures ... Balancing the demands of the caller with program requirements for quality, average handle time, and ...
Melville, NY · On-site
$16.25 - $22.25/hr
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures ... Balancing the demands of the caller with program requirements for quality, average handle time, and ...
Quick apply
Melville, NY · On-site
$16.25 - $22.25/hr
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures ... Balancing the demands of the caller with program requirements for quality, average handle time, and ...
Long Beach, CA · On-site
$21.50/hr
Answer incoming calls promptly and with a professional and friendly tone * Utilize active listening and problem-solving skills to identify caller needs * Determine the appropriate department or team ...
Long Beach, CA · On-site
$21.50/hr
Answer incoming calls promptly and with a professional and friendly tone * Utilize active listening and problem-solving skills to identify caller needs * Determine the appropriate department or team ...
Long Beach, CA · On-site
$21.50/hr
Answer incoming calls promptly and with a professional and friendly tone * Utilize active listening and problem-solving skills to identify caller needs * Determine the appropriate department or team ...
Long Beach, CA · On-site
$21.50/hr
Answer incoming calls promptly and with a professional and friendly tone * Utilize active listening and problem-solving skills to identify caller needs * Determine the appropriate department or team ...
Answer incoming calls promptly and with a professional and friendly tone * Utilize active listening and problem-solving skills to identify caller needs * Determine the appropriate department or team ...
Answer incoming calls promptly and with a professional and friendly tone * Utilize active listening and problem-solving skills to identify caller needs * Determine the appropriate department or team ...
Long Beach, CA · On-site
$21.50/hr
Answer incoming calls promptly and with a professional and friendly tone * Utilize active listening and problem-solving skills to identify caller needs * Determine the appropriate department or team ...
Long Beach, CA · On-site
$21.50/hr
Answer incoming calls promptly and with a professional and friendly tone * Utilize active listening and problem-solving skills to identify caller needs * Determine the appropriate department or team ...
$17 - $22.25/hr
Answer incoming calls promptly and with a professional and friendly tone * Utilize active listening and problem-solving skills to identify caller needs * Determine the appropriate department or team ...
Quick apply
$17 - $22.25/hr
Answer incoming calls promptly and with a professional and friendly tone * Utilize active listening and problem-solving skills to identify caller needs * Determine the appropriate department or team ...
If you're a persuasive, friendly, and resilient problem-solver, we want to hear from you! Shift ... Accurately record caller information and sales details. * Adhere to key performance indicators ...
Quick apply
If you're a persuasive, friendly, and resilient problem-solver, we want to hear from you! Shift ... Accurately record caller information and sales details. * Adhere to key performance indicators ...
Helpful, friendly customer service experience is required. * Able to talk on the phone and navigate ... caller)
Helpful, friendly customer service experience is required. * Able to talk on the phone and navigate ... caller)
Palm Bay, FL · On-site
$16 - $17/hr
Helpful, friendly customer service experience is required. * Able to talk on the phone and navigate ... caller)
Palm Bay, FL · On-site
$16 - $17/hr
Helpful, friendly customer service experience is required. * Able to talk on the phone and navigate ... caller)
$5.29 - $7.34
0% of jobs
$7.34 - $9.40
3% of jobs
$9.40 - $11.45
15% of jobs
$11.45 - $13.51
0% of jobs
$13.51 - $15.56
0% of jobs
$16.34 is the 25th percentile. Wages below this are outliers.
$15.56 - $17.61
18% of jobs
$17.61 - $19.67
0% of jobs
$19.67 - $21.72
3% of jobs
The median wage is $23.01 / hr.
$21.72 - $23.78
17% of jobs
$25.21 is the 75th percentile. Wages above this are outliers.
$23.78 - $25.83
27% of jobs
$25.83 - $27.88
17% of jobs
$5
$20
$27
| Aspect | Friendly Caller | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; communication skills | High school diploma; communication and problem-solving skills |
| Work Environment | Call centers, non-physical, remote or office-based | Call centers, retail, or office settings |
| Employer & Industry Usage | Non-profit, community outreach, or customer support roles | Retail, telecom, banking, and service industries |
| Common Search & Comparison | Often compared for communication and support roles | Broader customer support roles |
Friendly Callers primarily focus on providing friendly, supportive communication, often in community or outreach settings. Customer Service Representatives handle a wider range of customer inquiries across various industries. While both roles require strong communication skills, Friendly Callers tend to work in more specialized, community-oriented environments, whereas Customer Service Representatives serve diverse industries with a focus on resolving customer issues.
For Friendly Caller jobs, the most frequently searched job titles are:
Springfield, MA • On-site
$23.83/hr
Other
Re-posted 9 days ago
Job Type
Full-time
Description
Primary Summary:
Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to members; or, connects them with the appropriate staff representative.
Essential Functions/Position Responsibilities:
• Answer incoming calls, determines the needs of the caller and verify the caller's identity, minimizing the caller's time and effort in resolving their concern.
• Identify products/services that might be beneficial to customers and provides information about their value and benefit.
• Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure member's needs are addressed in a polite and friendly manner.
• Cross-sell Virtual Branch and bill pay services and assist members in setting up Virtual Branch enrollment and understanding the e-statement process and mobile banking systems.
• Regularly interfaces with other departments to research and resolve complex member issues and disputes in a timely and effective manner.
• Performs member maintenance functions as time allows.
• Assists with the monitoring and daily maintenance of the IBanking system, Mobile banking system and Remote Deposit Capture Services.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Requirements
Position Requirements:
Experience
Two years of similar or related experience, including time spent in preparatory positions.
Computer experience necessary with knowledge of credit union systems (insight, etc.).
Education/Certifications/Licenses
A high school degree or GED is required.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside
and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Salary Description
Market Value $23.83
