Frenchman Creek Jobs (NOW HIRING)

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Management Palm Beach Gardens, FL, US

Salary Range: $55,000.00 To $75,000.00 Annually

Reports To: Operations Manager

FLSA Status: Exempt

The Housekeeping Manager at Frenchman’s Creek Country Club is responsible for overseeing the daily cleanliness, presentation, and organization of the Club’s facilities, ensuring a five-star environment for our members, guests, and staff. This role leads and supports a team of housekeeping professionals, ensuring consistent service excellence across all areas of the property.

• Oversee all daily housekeeping operations throughout the Club, including member areas, locker rooms, restrooms, administrative offices, fitness and spa facilities, event spaces, and other assigned areas.
• Establish, maintain, and enforce housekeeping standards that reflect Frenchman’s Creek’s commitment to a five-star member and guest experience.
• Conduct daily opening, closing, and routine inspections to ensure all areas consistently meet Club standards for cleanliness, presentation, safety, and organization.
• Identify deficiencies proactively, assign corrective actions, and verify that issues are resolved promptly.
• Develop and maintain inspection checklists and quality-control procedures for all housekeeping areas.

• Lead, schedule, train, coach, and motivate the housekeeping team while maintaining a positive, professional, and service-driven work environment.
• Maintain appropriate staffing levels based on member activity, events, seasonal demand, and operational requirements.
• Create and maintain staffing schedules to provide full coverage during peak periods, weekends, holidays, and special functions.
• Monitor attendance, punctuality, productivity, and overall employee performance; provide coaching and corrective action when necessary.
• Conduct and document employee performance evaluations in accordance with Club policies.
• Participate in interviewing, hiring, onboarding, orientation, and training of housekeeping employees.
• Cross-train employees to ensure adequate coverage and operational flexibility.
• Recognize and reinforce employees who consistently demonstrate strong performance and service standards.

• Develop, maintain, and implement Standard Operating Procedures (SOPs) for housekeeping operations.
• Ensure employees are properly trained on cleaning standards, equipment operation, chemical handling, member service, safety procedures, and emergency response.
• Maintain accurate training records and provide ongoing coaching and refresher training.
• Regularly review SOPs and update procedures as operational needs, equipment, products, or Club standards change.

• Ensure housekeeping employees understand and consistently demonstrate Frenchman’s Creek standards for professionalism, discretion, appearance, and member interaction.
• Respond to member concerns, requests, and service issues related to cleanliness promptly and professionally.
• Follow up on significant member concerns to ensure satisfactory resolution.
• Proactively identify opportunities to improve the member experience through cleanliness, presentation, and service.
• Maintain confidentiality and discretion regarding members, guests, staff, and Club activities.

• Coordinate housekeeping coverage and cleaning requirements for weddings, member events, holidays, special functions, and high-volume Club activities.
• Develop pre-event, during-event, and post-event cleaning plans as needed.
• Inspect event spaces before and after functions and ensure deficiencies are corrected promptly.
• Collaborate with Events & Catering, Food & Beverage, Operations, Fitness, Spa, and other departments to coordinate daily operational and special-event needs.
• Adjust staffing and priorities based on event schedules, member activity, and changing operational requirements.

• Manage inventory levels and par levels for cleaning supplies, linens, paper products, amenities, and housekeeping equipment.
• Coordinate the collection, distribution, storage, and availability of linens throughout the Club.
• Monitor linen quality, usage, loss, and replacement needs and coordinate with laundry operations or outside vendors as applicable.
• Maintain appropriate inventory levels while controlling waste and staying within the department budget.
• Order supplies and equipment as needed and maintain accurate purchasing and inventory records.

• Manage the housekeeping department’s operating expenses in accordance with the approved budget.
• Monitor labor hours, overtime, staffing levels, and supply costs and take corrective action when necessary.
• Identify opportunities to improve efficiency, reduce waste, and control operating costs without compromising service standards.
• Review purchasing needs and make recommendations regarding supplies, equipment, and departmental expenditures.
• Maintain accurate departmental records necessary for payroll, budgeting, purchasing, and financial reporting.

• Enforce all Club safety procedures and ensure employees follow proper practices when handling chemicals, cleaning equipment, and other potentially hazardous materials.
• Ensure chemicals are properly labeled, stored, diluted, and handled in accordance with manufacturer instructions and Club procedures.
• Maintain and ensure employee access to applicable Safety Data Sheets (SDS).
• Ensure employees use appropriate personal protective equipment (PPE) and receive proper safety training.
• Conduct routine safety inspections and promptly correct unsafe conditions or practices.
• Report workplace injuries, accidents, chemical exposures, and other safety incidents in accordance with Club policies.
• Ensure housekeeping equipment is used safely and maintained in proper working condition.

• Maintain an accurate inventory of housekeeping equipment and supplies.
• Ensure vacuums, floor machines, carts, pressure washers, and other housekeeping equipment are properly cleaned, maintained, and stored.
• Coordinate preventive maintenance and timely repair or replacement of damaged or outdated equipment.
• Train employees on the proper operation and care of housekeeping equipment.
• Monitor assigned facilities for maintenance or cleanliness issues and communicate deficiencies to the appropriate department for resolution.

• Maintain accurate documentation for payroll, attendance, inspections, inventory, purchasing, training, employee performance, safety incidents, and departmental activities.
• Maintain current housekeeping checklists, SOPs, training records, and inspection documentation.
• Review and approve payroll information for accuracy and timely submission.
• Prepare routine departmental reports and provide operational updates to the Operations Manager.
• Maintain organized records for supplies, equipment, vendors, and departmental expenditures.

• Coordinate housekeeping response to spills, water leaks, bodily-fluid incidents, unexpected cleaning requirements, and other facility emergencies.
• Mobilize housekeeping staff quickly when emergency or high-priority cleaning is required.
• Coordinate with Operations, Security, Maintenance, and other departments during emergencies as appropriate.
• Oversee seasonal preparation, deep-cleaning projects, annual maintenance periods, and transitions during off-season periods.

• Ensure all items found by housekeeping employees are properly documented, secured, and turned over in accordance with Club lost-and-found procedures.
• Ensure employees understand the importance of discretion and proper handling of member and guest property.

• Perform other duties and responsibilities as assigned by the Operations Manager.
• Represent the Housekeeping Department professionally and support the overall goals and service standards of Frenchman’s Creek Country Club.

• Strong leadership and people-management skills with a hands-on, service-driven approach.
• Demonstrated ability to hire, train, coach, evaluate, and hold employees accountable to established standards.
• Excellent organizational, communication, interpersonal, and problem‑solving abilities.
• Strong attention to detail and a high standard for cleanliness, presentation, and service excellence.
• Working knowledge of housekeeping chemicals, cleaning equipment, safety procedures, and proper chemical storage and handling.
• Ability to develop and implement SOPs, training programs, inspection procedures, and quality‑control standards.
• Ability to manage staffing, labor hours, overtime, inventory, purchasing, and departmental expenses within budget.
• Ability to respond professionally and effectively to member concerns and service recovery situations.
• Ability to coordinate housekeeping operations across multiple departments and during special events.
• Proficiency with scheduling systems, payroll processes, inventory records, email, Microsoft Office, and other basic computer programs.
• Bilingual in English and Spanish is a plus.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

• 3–5 years of progressive experience in a housekeeping supervisory or management role, preferably in a luxury hospitality, resort, hotel, or private club environment.

• Ability to work both indoors and outdoors and in a variety of environmental conditions.
• Ability to safely lift, move, push, and pull housekeeping supplies, equipment, carts, and other items as required.
• Ability to remain active and mobile for extended periods while inspecting and supporting operations throughout the property.
• Availability to respond to operational needs, emergencies, and special events outside of a standard schedule when necessary.
• Ability to stand, walk, bend, reach, lift, push, and pull for extended periods in a fast‑paced environment.