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French Technical Support Jobs (NOW HIRING)

Ingrammicro

Technical Support Engineer - VTS

Buffalo, NY · On-site

$49K - $79K/yr

Secondary degree preferred * 2+ years of experience working in capacity of Technical Support or ... Good verbal and written professional communication, fluent in French & English. * Self-motivated ...

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French Technical Support information

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How much do french technical support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for french technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a French Technical Support specialist?

A French Technical Support specialist is a professional who assists customers or clients with technical issues, troubleshooting, and product usage, all while communicating fluently in French. They typically work for companies that offer products or services to French-speaking customers, such as software, electronics, or online platforms. Their responsibilities include resolving technical problems, answering queries, guiding users through solutions, and sometimes escalating issues to higher-level support if needed. Strong communication skills in both technical concepts and the French language are essential for this role.

What are the key skills and qualifications needed to thrive as a French Technical Support specialist?

To thrive as a French Technical Support specialist, you need fluency in French and English, strong problem-solving abilities, and a solid understanding of technical concepts, often supported by a degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and remote diagnostic tools is typically required. Excellent communication, patience, and active listening are crucial soft skills for resolving customer issues efficiently and building rapport. These skills ensure effective troubleshooting, customer satisfaction, and streamlined technical support operations.

What are some common challenges faced by French Technical Support professionals and how can they overcome them?

French Technical Support professionals often encounter challenges such as handling complex technical issues in a second language, managing high volumes of customer inquiries, and bridging cultural differences during customer interactions. To overcome these, it’s helpful to continually improve both technical and language skills, stay updated on product changes, and use available knowledge bases. Collaborating closely with multilingual team members and participating in regular training sessions can also enhance problem-solving abilities and boost confidence when assisting French-speaking customers.

What cities are hiring for French Technical Support jobs?

Cities with the most French Technical Support job openings:

What states have the most French Technical Support jobs?

States with the most job openings for French Technical Support jobs include:

What are popular job titles related to French Technical Support jobs?

For French Technical Support jobs, the most frequently searched job titles are:

Infographic showing various French Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist - Professional Audio

Burnsville, MN • On-site

Keenfinity
See more jobs at Keenfinityexternal

$28.33 - $33.65/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Company Description
The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing. With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound.
At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology - we secure, connect, and amplify the moments that matter in life.
Next to our passion for technology we're very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future - boldly, customer-focused and with a strong team spirit.
Job Description
Electro-Voice Dynacord is seeking a customer-focused Technical Support Specialist to provide frontline technical support for professional audio products across the Americas. This position serves as the first point of contact for customers seeking technical assistance and is responsible for diagnosing issues, resolving common problems, documenting support cases, and escalating complex issues to advanced support teams when necessary. Successful candidates will combine strong technical troubleshooting skills with exceptional customer service capabilities and a commitment to delivering a positive customer experience.
Key Responsibilities
Customer Support
  • Provide phone, email, and chat support for Electro-Voice and Dynacord products.
  • Serve as the primary technical point of contact for customers throughout the Americas.
  • Deliver professional, empathetic, and technically accurate customer assistance.
  • Assist customers with product configuration, setup, operation, and troubleshooting.

Case Management
  • Create and maintain support cases in Service Cloud.
  • Document all customer interactions and technical findings.
  • Ensure accurate and complete case records.
  • Manage support cases through resolution or escalation.

Technical Troubleshooting
  • Diagnose user errors, configuration issues, and potential product failures.
  • Resolve common and recurring technical issues.
  • Determine when escalation to Growth Technical Support is required.
  • Initiate RMAs when technically justified.

Knowledge Management
  • Identify recurring issues and support trends.
  • Create new knowledge base articles when gaps are identified.
  • Improve existing documentation based on customer interactions.
  • Contribute to continuous improvement of support processes.

Collaboration
  • Work closely with Growth Technical Support and Engineering teams.
  • Participate in product and technical training.
  • Support internal testing and validation activities as needed.
  • Assist with development of customer-facing documentation.

Qualifications
Required Qualifications
  • Associate's degree, technical certification, or equivalent experience.
  • Knowledge of loudspeakers, amplifiers, DSP platforms, networking, and audio signal flow is required.
  • Minimum 2-5 years of technical support, field support, or customer support experience.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to customers of varying skill levels.
  • Experience using CRM or case management systems.
  • Demonstrated customer service skills with the ability to remain professional, empathetic, and solution-focused when supporting customers.
  • Experience supporting professional audio systems.

Preferred Qualifications
  • CTS certification
  • Experience with Electro-Voice, Dynacord, Sonicue, IRIS-Net, or similar platforms.
  • Familiarity with Dante, AV networking, and audio system configuration.
  • Experience creating technical documentation or knowledge base articles.
  • Professional proficiency in Spanish, French, or Portuguese is considered a strong advantage.
  • Experience supporting customers across multiple countries, languages, and cultures.

Additional Requirements
  • Ability to work on staggered schedules supporting 7:00 a.m. - 7:00 p.m. Central Time coverage.
  • Ability to work from Burnsville, Minnesota.
  • Occasional travel for training, product launches, or industry events.

Technical Support Specialist (Bilingual)
One of the two positions should additionally require:
  • Professional proficiency in both English and Spanish.
  • Ability to provide phone, email, and chat support in both languages.
  • Ability to translate customer requirements and technical solutions accurately.
  • Support for customers throughout the Americas as needed.

Additional Information
The U.S. hourly rate for this full-time position is from $28.33-$33.65 per hour. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.
In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans-including medical, dental, vision, disability, and life insurance-as well as the company's 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group's paid time off and sick leave programs in accordance with applicable policies.
  • Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
  • Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
  • All of your information will be kept confidential according to EEO guidelines.

At Keenfinity we don't just build innovative solutions - we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we're committed to growing, learning, and celebrating success as one team. Everyone is welcome here - we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.
Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.
#Electro-Voice Dynacord
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