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The Knot Worldwide is looking for a seasoned creative operations senior manager to manage the day to day operations for our in-house Creative Team (Internal agency). This role will support creative production, operational processes, team capacity planning, budget management, and future-forward capabilities like AI and external partnerships. They will need to balance strategic vision with day to day hands-on execution. Reporting to the Director, Strategy & Operations, Global Content & Creative, this person will work closely with key stakeholders across the organization (Marketing, Product, Editorial, and Channel Leads), to innovate and deliver on our creative needs across all platforms. A natural logistics ninja, this candidate will be transforming how creative gets from concept to production, to meet the business needs and getting us to a best-in-class creative group. 

RESPONSIBILITIES: 

Operational Leadership & Process Transformation

• Co-architect and implement scalable creative operations systems that streamline end-to-end workflows across design and marketing stakeholders.
• Lead the transformation of creative process maturity, establishing clear intake, prioritization, feedback loops, and measurement frameworks.
• Proactively identify and eliminate bottlenecks, inefficiencies, or redundancies in creative delivery.

Hands-On Execution & Production Oversight

• Own and manage creative production timelines, trafficking, and deliverables, rolling up sleeves to support execution.
• Serve as operational support to the in-house creative team, ensuring smooth daily execution while planning for long-term scale.
• Oversee the effective execution of creative productions, shoots, and events, and ensure maximum usage, creative asset production, and value is extracted from productions.

Capacity & Resource Planning

• Build and maintain robust capacity and resource planning models that align team bandwidth with business priorities.
• Partner with creative and marketing leads to forecast needs and adjust in real-time based on shifting demand.

Freelancer, Vendor & Agency Ecosystem

• Develop and manage a flexible network of freelance talent, production vendors, and creative agencies to augment internal capabilities.
• Evaluate and implement right-fit partnership models based on creative complexity, speed, and scale.

AI & Future-of-Work Integration

• Partner with the Director on driving innovation in creative operations by identifying and piloting AI tools and automation solutions to improve output, speed, and quality.
• Stay ahead of emerging tech and trends to build a future-forward creative infrastructure.

Budget & Operational Stewardship

• Support the Director with managing creative operations budget, including forecasting, vendor management, and spend accountability.
• Monitor cost efficiency and operational ROI across all creative workflows and tools.

Cross-Functional Collaboration

• Act as a connective tissue between creative, channels, editorial, and finance - translating creative needs into operational plans.
• Champion transparency and alignment across teams through documentation, shared roadmaps, and reporting dashboards.
• Operate from a place of unified problem solving as opposed to creative protection. Your north stars are the business goals

• 6+ years of experience working in an Creative Operations role in-house or at a creative agency 
• Ideally has had creative agency experience and understands the nuanced differences in creative orgs, skill sets, and specific disciplines. 
• Experience working in a fast-paced environment, especially on multiple brands at one time 
• Detailed understanding of design, copy, video, and digital best-practice guidelines. 
• Strong understanding of different marketing platforms with regards to creative deliverables 
• Budget management and optimization experience.
• Social Media and Digital first production expertise is highly desired.
• The desire to build strong relationships across the organization and with external partners/agencies; demonstrates solid interpersonal and intrapersonal skills 
• Expert level communication and problem solving skills
• Leads as a team player, with the ability to manage projects aligned with cross-functional departmental goals 
• Growth mindset ready to take on new challenges and opportunities as the marketing and editorial landscapes continue to evolve
• Must have the ability to thrive in ambiguity, viewing it as an opportunity to problem solve rather than a challenge
• Fun attitude and sense of humor-you can't take the job too seriously!

WORK MODEL:

This role is Together@TKWW-eligible. If you're based in NYC, we follow a hybrid schedule, balancing in-office collaboration of days a week and work-from-home flexibility. If you're in Austin, this position is remote for now, with the potential to shift to a hybrid model as our local team grows.

#LI-Remote #LI-Hybrid