This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online ...
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online ...
CRM Manager
Mobile, AL · On-site
Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX Reports ...
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CRM Manager
Mobile, AL · On-site
Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX Reports ...
CRM Manager
Pittsburgh, PA · On-site
$70K/yr
9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys ...
CRM Manager
Pittsburgh, PA · On-site
$70K/yr
9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys ...
CRM Manager
Pittsburgh, PA · Hybrid
$70K/yr
9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys ...
CRM Manager
Pittsburgh, PA · Hybrid
$70K/yr
9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys ...
Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX Reports ...
Quick apply
Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX Reports ...
CRM Manager
White Plains, NY · On-site
$95K - $110K/yr
Position: CRM Manager Reports to: VP, Data & Business Intelligence Location: White Plains, NY (Hybrid) preferred or Open to Remote ABOUT THE UFL The United Football League (UFL) is the premier ...
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CRM Manager
White Plains, NY · On-site
$95K - $110K/yr
Position: CRM Manager Reports to: VP, Data & Business Intelligence Location: White Plains, NY (Hybrid) preferred or Open to Remote ABOUT THE UFL The United Football League (UFL) is the premier ...
CRM Manager
Milwaukee, WI · On-site
$66K/yr
Description The CRM Manager is responsible for maximizing revenue growth through the strategic management, optimization, and administration of the company's AI-powered customer engagement and ...
CRM Manager
Milwaukee, WI · On-site
$66K/yr
Description The CRM Manager is responsible for maximizing revenue growth through the strategic management, optimization, and administration of the company's AI-powered customer engagement and ...
CRM Consultant
Fallston, NC · Hybrid
You will join our CRM team, handling primary day-to-day client's CRM planning & operations ... Amazon. * Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our ...
CRM Consultant
Fallston, NC · Hybrid
You will join our CRM team, handling primary day-to-day client's CRM planning & operations ... Amazon. * Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our ...
CRM Manager
Fort Lee, NJ · On-site
$120K - $135K/yr
CRM Manager Are you ready to own CRM performance in one of the most dynamic regulated markets in the U.S.? Soft2Bet is a platform provider delivering casino and sports betting brands. With a ...
CRM Manager
Fort Lee, NJ · On-site
$120K - $135K/yr
CRM Manager Are you ready to own CRM performance in one of the most dynamic regulated markets in the U.S.? Soft2Bet is a platform provider delivering casino and sports betting brands. With a ...
CRM Manager
Manhattan, NY · On-site
$90K - $110K/yr
CRM Manager Department: RS-292 - O06 Employment Type: Permanent - Full Time Location: US - New York Description Why Join DAZN? Joining DAZN in New York means being part of a global sports ...
CRM Manager
Manhattan, NY · On-site
$90K - $110K/yr
CRM Manager Department: RS-292 - O06 Employment Type: Permanent - Full Time Location: US - New York Description Why Join DAZN? Joining DAZN in New York means being part of a global sports ...
CRM Manager
Parsippany, NJ · On-site
$115K - $130K/yr
The CRM Manager will be responsible for managing and optimizing customer lifecycle communications across Avis, Budget, and Zipcar. This role will lead the execution of CRM programs across email, SMS ...
CRM Manager
Parsippany, NJ · On-site
$115K - $130K/yr
The CRM Manager will be responsible for managing and optimizing customer lifecycle communications across Avis, Budget, and Zipcar. This role will lead the execution of CRM programs across email, SMS ...
CRM Manager
Overland Park, KS · On-site
$96K - $137K/yr
Hill's is seeking an experienced Customer Relationship Management (CRM) Manager to join our Integrated Brand Experience team! You will report to the Director, CRM, and & CX. You will be leading ...
CRM Manager
Overland Park, KS · On-site
$96K - $137K/yr
Hill's is seeking an experienced Customer Relationship Management (CRM) Manager to join our Integrated Brand Experience team! You will report to the Director, CRM, and & CX. You will be leading ...
CRM Manager
$96K - $137K/yr
Hill's is seeking an experienced Customer Relationship Management (CRM) Manager to join our Integrated Brand Experience team! You will report to the Director, CRM, and & CX. You will be leading ...
CRM Manager
$96K - $137K/yr
Hill's is seeking an experienced Customer Relationship Management (CRM) Manager to join our Integrated Brand Experience team! You will report to the Director, CRM, and & CX. You will be leading ...
CRM Manager
Hopkinton, MA · On-site +1
Lotto.com Inc. is seeking a Marketing Coordinator who will be assisting the Director of Marketing across digital media, CRM management and helping coordinate campaigns with Lotto.com's media agency ...
CRM Manager
Hopkinton, MA · On-site +1
Lotto.com Inc. is seeking a Marketing Coordinator who will be assisting the Director of Marketing across digital media, CRM management and helping coordinate campaigns with Lotto.com's media agency ...
CRM Coordinator
Los Angeles, CA · On-site
$20 - $25/hr
Job Title: CRM Coordinator Job Location: Los Angeles, CA Remote Job Type: Contract * Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor ...
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CRM Coordinator
Los Angeles, CA · On-site
$20 - $25/hr
Job Title: CRM Coordinator Job Location: Los Angeles, CA Remote Job Type: Contract * Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor ...
CRM Specialist
Smyrna, GA · On-site
$22 - $25/hr
The CRM Specialist is responsible for managing and maintaining the Customer Relationship Management (CRM) system to ensure accurate data, efficient workflows, and effective communication with ...
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CRM Specialist
Smyrna, GA · On-site
$22 - $25/hr
The CRM Specialist is responsible for managing and maintaining the Customer Relationship Management (CRM) system to ensure accurate data, efficient workflows, and effective communication with ...
CRM Manager
New York, NY · On-site
POSITION SUMMARY The CRM Manager reports to the Head of Marketing & Communications and leads the implementation of the global CRM strategy within the subsidiary, optimizing and originating best-in ...
CRM Manager
New York, NY · On-site
POSITION SUMMARY The CRM Manager reports to the Head of Marketing & Communications and leads the implementation of the global CRM strategy within the subsidiary, optimizing and originating best-in ...
CRM Specialist
Charlotte, NC · Hybrid
CRM Specialist -Outbound Growth, Charlotte, NC (Hybrid) SPAR is looking for a detail-oriented, analytical, and growth-minded Outbound Growth & CRM Specialist to support our business development ...
CRM Specialist
Charlotte, NC · Hybrid
CRM Specialist -Outbound Growth, Charlotte, NC (Hybrid) SPAR is looking for a detail-oriented, analytical, and growth-minded Outbound Growth & CRM Specialist to support our business development ...
CRM Administrator
Overland Park, KS · Hybrid
$43.27 - $57.70/hr
CRM Administrator / IT AnalystOverview We are seeking a highly motivated CRM Administrator to serve as the primary owner of our CRM platform and business systems. This role will be responsible for CR ...
CRM Administrator
Overland Park, KS · Hybrid
$43.27 - $57.70/hr
CRM Administrator / IT AnalystOverview We are seeking a highly motivated CRM Administrator to serve as the primary owner of our CRM platform and business systems. This role will be responsible for CR ...
Coordinator CRM
Manhattan, NY · On-site
In this role, you will help manage the CRM calendar, segment customer data, build and schedule campaigns, and analyze performance to drive engagement and retention. You will also support loyalty ...
Coordinator CRM
Manhattan, NY · On-site
In this role, you will help manage the CRM calendar, segment customer data, build and schedule campaigns, and analyze performance to drive engagement and retention. You will also support loyalty ...
Freelance Amazon Crm information
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$23.52 is the 25th percentile. Wages below this are outliers.
$14.90 - $25.57
31% of jobs
The median wage is $32.14 / hr.
$25.57 - $36.23
31% of jobs
$36.23 - $46.90
4% of jobs
$56.23 is the 75th percentile. Wages above this are outliers.
$46.90 - $57.56
10% of jobs
$57.56 - $68.23
9% of jobs
$68.23 - $78.89
5% of jobs
$78.89 - $89.55
0% of jobs
$89.55 - $100.22
8% of jobs
$100.22 - $110.88
0% of jobs
$110.88 - $121.55
0% of jobs
$121.55 - $132.21
1% of jobs
$14
$47
$132
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Re-posted 27 days ago
Micro Center rating
6.7
Based on 55 frontline employees who took The Breakroom Quiz
15th of 30 rated technology retailers
Job description
Joining Micro Center means more than working in retail-it's an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.
At Micro Center, Passion, Energy, and Commitment aren't just words-they're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM). (This position is located in our Hilliard Ohio Home Office.)
About the Role
The Director of Customer Relationship Management leads the CRM and customer data strategy for a store-led, omnichannel retail organization, with responsibility for driving customer acquisition, retention, and lifetime value.
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online behavior, ensuring a seamless and consistent customer experience. Reporting to the Chief Marketing Officer, the Director partners closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, and Analytics to align customer engagement strategies with both store performance and digital growth.
What You'll Do
Omnichannel CRM Strategy
- Define and execute a CRM strategy that drives store traffic, store and BOPIS conversion, and integrated omnichannel experiences
- Manage the customer lifecycle across acquisition, onboarding, engagement, retention, loyalty, and reactivation
- Align CRM programs with store promotions, merchandising strategies, digital campaigns, and seasonal retail initiatives
- Ensure the website and digital experiences support in-store, online, and omnichannel fulfillment options, including BOPIS
Customer Data Integrity, Segmentation & Insights
- Maintain the integrity of customer data across all retail and digital systems, ensuring accuracy, consistency, and reliability
- Manage customer de-duplication processes, identity resolution, and master customer records
- Establish and maintain strong data hygiene standards, including governance, validation, and ongoing quality monitoring
- Develop customer segments based on purchase behavior, channel engagement, geography, preferred store, and category affinity
- Partner with analytics teams to measure customer behavior and performance across in-store, digital, and omnichannel journeys
- Ensure compliance with privacy and data regulations (e.g., GDPR, CCPA)
Technology & Platform Management
- Manage CRM, marketing automation, loyalty, and customer data platforms (CDPs)
- Partner with IT, Digital, and E-commerce teams to integrate POS, e-commerce platforms, membership systems, and CRM
- Lead optimization of CRM and personalization technologies, including Bloomreach, to support omnichannel personalization and product discovery
Lifecycle Marketing, Personalization & Geo-Targeting
- Develop CRM-driven campaigns across email, SMS, push notifications, membership communications, and other owned channels
- Deliver personalized messaging and offers informed by channel behavior, purchase history, and location signals
- Use geo-targeting and store-preference data to drive store visits and online order reservations
- Leverage website behavior to guide customers toward stores, online reservations, or omnichannel fulfillment paths
- Establish test-and-learn frameworks to optimize personalization, cadence, and omnichannel conversion
Membership & Retention
- Lead or closely partner on retail membership program strategy and execution
- Develop initiatives that increase repeat purchases, visit frequency, and long-term customer value across channels
- Use CRM insights to re-engage lapsed customers and strengthen cross-channel loyalty
Team Leadership & Cross-Functional Collaboration
- Build, lead, and manage a high-performing CRM and lifecycle marketing team
- Serve as the CRM and customer data subject-matter expert across the organization
- Collaborate closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, Analytics, and Customer Support
Performance, Reporting & Optimization
- Define and track CRM and omnichannel KPIs including:
- Customer acquisition, retention, and lifetime value (CLV)
- Engagement and conversion across channels
- BOPIS adoption and conversion rates
- Online-to-store attribution and influenced store sales
- Store visit frequency and omnichannel revenue contribution
- Monitor customer data quality and continuously improve accuracy and usability
- Deliver performance reporting and strategic insights to the CMO and executive leadership
- Continuously refine CRM programs to improve omnichannel performance and customer experience
What We're Looking For
- Bachelor's degree in Marketing, Business, Information Systems, or a related field (MBA or an advanced degree a plus)
- Experience in brick-and-mortar, omnichannel, or specialty retail
- 8-12+ years of experience in CRM, lifecycle marketing, or customer experience in an omnichannel or retail environment
- 3-5+ years of people management experience
- Hands-on experience with CRM, marketing automation, POS, membership programs, and customer data platforms (Bloomreach strongly preferred)
- Experience managing large-scale customer databases
- Experience managing customer data quality, de-duplication, and data hygiene
- Strong analytical skills with the ability to connect customer insights to store, digital, and omnichannel performance
Key Competencies
- Omnichannel, customer-first mindset
- Strong understanding of customer data, attribution, and segmentation
- Experience with personalization, geo-targeting, and lifecycle marketing
- Data-driven decision making
- Cross-functional leadership and collaboration
Work Environment
- On-site, 5 days per week
- Occasional travel may be required
Benefits That Support Your Growth and Well-Being:
At Micro Center, we're committed to taking care of our associates so they can thrive-both at work and in life. Our comprehensive benefits package includes:
- Medical, Dental & Vision Coverage for regular full-time associates
- Competitive Employee Discount, including our Friends & Family Discount Program
- Tuition Reimbursement and Education Savings Opportunities to support continuous learning
- Paid Time Off for regular associates to rest, recharge, and take care of what matters most
- 401(k) Retirement Plan with Company Match to help you plan for the future
- Industry-Leading Vendor and Company Training to build your skills and product expertise
- Clear Career Growth and Advancement Opportunities across the organization
Why Micro Center
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades-and it's what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
What Micro Center employees say
Pay
Benefits
Hours and flexibility
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Get the full story on Breakroom
About Micro Center
Sourced by ZipRecruiter
Industry
Retail
Company size
1,001 - 5,000 Employees
Headquarters location
Hilliard, OH, US