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Fraud Support Associate Jobs in Delaware (NOW HIRING)

WSFS Bank

Fraud Intake Specialist I

Wilmington, DE · On-site

Fraud Intake Specialist At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully ...

WSFS Bank

Fraud Intake Specialist I

Wilmington, DE · On-site

Fraud Intake Specialist At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully ...

Home Depot

Asset Protection Specialist

Dover, DE · On-site

$20 - $21.50/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... associates, vendors, customers, and the Company. They must demonstrate integrity at all times ...

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Fraud Support Associate information

What does a Fraud Support Associate do?

A Fraud Support Associate is responsible for identifying, investigating, and resolving suspicious activities or transactions that may indicate fraudulent behavior. They review account activity, communicate with customers to verify information, and work closely with other departments to prevent financial losses. Their role is essential in maintaining the security and integrity of financial systems, ensuring that legitimate customers are protected from fraud. Additionally, they may assist in educating customers about fraud prevention and report findings to regulatory authorities when necessary.

What are the key skills and qualifications needed to thrive as a Fraud Support Associate?

To thrive as a Fraud Support Associate, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are valuable. Excellent communication, problem-solving abilities, and resilience under pressure help you stand out in this role. These skills are essential for accurately identifying fraudulent activities, supporting investigations, and protecting both customers and the organization.

What are some common challenges faced by Fraud Support Associates, and how are they typically addressed within the team?

Fraud Support Associates often encounter challenges such as handling high-stress situations, quickly analyzing suspicious activities, and communicating effectively with both customers and internal teams. To address these, teams typically provide robust training on fraud detection tools and escalation processes, as well as ongoing support through regular team meetings and knowledge-sharing sessions. Collaboration with risk management, customer service, and technical teams is common, ensuring associates have the resources and guidance needed to resolve cases efficiently while maintaining customer trust.

What cities in Delaware are hiring for Fraud Support Associate jobs?

Cities in Delaware with the most Fraud Support Associate job openings:

Quantitative Analytics Associate - Fraud Prevention Optimization Strategy

Wilmington, DE

JPMorgan Chase & Co
Finance and Insurance • 10K+ employees
Learn more about JPMorgan Chase & Coexternal

Full-time

Medical, Retirement

Re-posted 2 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description

Are you interested in joining a dynamic team? Become a Quantitative Analytics Associate on our Consumer and Community Banking (CCB) Fraud Prevention Optimization Strategy team to reduce cost of fraud and improving customer experience. The breadth of experiences, learnings, and connections in this role will enable your growth and development. To excel, you'll be highly motivated, highly analytical, extremely detail oriented, and an exceptional problem solver who takes pride in being part of an organization that owns customer issues from beginning to end and delivers accurate, timely solutions. 

As a Quant Analytics Associate I in our Fraud Prevention Optimization team you will focus on reducing cost of fraud, through complex analyses combined with business insights and collaboration. Your objective is reducing losses and / or operating expenses while balancing customer impact through optimizing business processes and decisioning. You will frequently interact and communicate with cross-functional partners and present complex analysis succinctly to managers and executives. You will be provided an opportunity to be part of a dynamic team that is instrumental in protecting the bank by leveraging complex analytics and new tools like large language models to deliver sustainable, hard hitting business improvements.

Job Responsibilities

  • Interpret and analyze complex data to formulate problem statement, provide concise conclusions regarding underlying risk dynamics, trends, and opportunities.
  • Use advanced analytical & mathematical techniques to solve complex business problems. 
  • Manage, develop, communicate, and implement optimal fraud strategies to reduce fraud related losses and improve customer experience across credit card fraud lifecycle. 
  • Identify key risk indicators, develop key metrics, enhance reporting, and identify new areas of analytic focus to constantly challenge current business practices.
  • Provide key data insights and performance to business partners.
  • Collaborate with cross-functional partners to solve key business challenges.
  • Assist team efforts in the critical projects while providing clear/concise oral and written communication across various functions and levels.
  • Champion the usage of latest technology and tools, such as large language models, to drive value at scale across business organizations.

Required qualifications, capabilities, and skills

  • Bachelor's degree in a quantitative field or 3 years risk management or other quantitative experience
  • Background in Engineering, statistics, mathematics, or another quantitative field 
  • Advanced understanding of Python, SAS, and SQL
  • Query large amounts of data and transform into actionable recommendations.
  • Strong analytical and problem-solving abilities
  • Experience delivering recommendations to leadership.
  • Self-starter with ability to execute quickly and effectively.
  • Strong communication and interpersonal skills with ability to interact with individuals across departments/functions and with senior level executives

Preferred qualifications, capabilities, and skills

  • MS degree in a quantitative field or 4 or more years risk management or other quantitative experience.
  • Hands on Knowledge of AWS and Snowflake.
  • Advanced analytical techniques like Machine Learning, Large Language Model Prompting or Natural Language Processing will be an added advantage.

This role is not eligible for visa sponsorship now or in the future. Sponsorship includes, but is not limited to, support for I-983 training plans, F-1/OPT or CPT, H-1B, and any other employment authorization or immigration-related action requiring JPMorganChase sponsorship or intervention

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

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