Fraud Risk Manager Jobs in Bessemer, AL (NOW HIRING)

Position Summary

The Senior Deposit Operations Specialist - Fraud is responsible for leading and supporting advanced operational functions related to deposit accounts, including account maintenance, transaction processing, exception handling, fraud investigation, and regulatory compliance. This role serves as a subject matter expert in deposit operations and fraud prevention, ensuring the accuracy, efficiency, and integrity of deposit-related activities. The position also provides senior-level back-office support to branches, customer service teams, and internal departments while contributing to risk mitigation strategies and fraud loss recovery efforts.

Essential Duties and Responsibilities

• Process and review complex deposit account transactions, including ACH, wire transfers, stop payments, and check adjustments.
• Maintain and oversee customer deposit accounts, including changes to ownership, account status, and services.
• Reconcile deposit account activity; investigate and resolve discrepancies, exceptions, and out-of-balance conditions.
• Perform operational functions including reconciliation, data entry, document review, and exception processing.
• Monitor and process returned items, overdrafts, and non-sufficient funds (NSF).
• Review and process legal documents such as levies, garnishments, and subpoenas.
• Provide advanced support to branch staff and customer service teams, resolving escalated operational issues.
• Ensure compliance with internal policies and regulatory requirements (e.g., Reg CC, BSA, OFAC, Reg E, Reg D, Reg DD).
• Maintain accurate records and documentation in accordance with audit and regulatory standards.
• Assist with reporting, quality control reviews, audits, and system testing for deposit operations.
• Participate in system implementations, upgrades, and process improvement initiatives related to deposit operations.

Fraud-Specific Responsibilities

• Process, investigate, and manage incoming fraud cases, ensuring timely resolution.
• Research and analyze suspicious or potentially fraudulent account activity, including check and deposit fraud.
• Collaborate with internal departments and external financial institutions on fraud-related matters.
• Contact account officers and customers, as appropriate, to verify questionable transactions.
• Respond to inquiries from branches and internal teams regarding fraud-related issues.
• Pursue recovery of financial losses related to fraud and assist in minimizing bank exposure.
• Identify fraud trends and recommend process improvements to mitigate risk.
• Assist in training staff on fraud detection, prevention techniques, and emerging fraud trends.

Risk Management & Leadership Responsibilities

• Work collaboratively with management to develop, implement, and maintain risk mitigation procedures.
• Serve as a senior resource for fraud prevention strategies and operational best practices.
• Support the development and enhancement of internal controls to reduce fraud risk.
• Provide guidance and mentorship to junior staff and assist in ongoing training initiatives.

Knowledge, Skills, and Abilities

• Advanced knowledge of deposit products, banking operations, and regulatory requirements (Reg E, CC, D, DD, BSA, OFAC).
• Strong understanding of fraud detection, prevention, loss mitigation, and investigation processes.
• Proficient knowledge of deposit operations systems and related banking technologies.
• Experience with core banking systems, including Jack Henry deposit and fraud systems preferred.
• Ability to perform detailed account analysis, reconciliations, adjustments, and fraud investigations.
• Strong analytical and problem-solving skills with sound judgment and decision-making ability.
• Ability to work independently in a high-volume, fast-paced environment while managing multiple priorities.
• Excellent organizational skills and exceptional attention to detail.
• Strong verbal and written communication skills with the ability to convey information clearly and accurately.
• Outstanding internal customer service skills.
• Intermediate to advanced computer skills, including proficiency in Microsoft Office (Excel, Outlook), email systems, and internet tools.
• Ability to maintain strict confidentiality and adhere to compliance standards.

Education and Experience

• Associate's degree in Business, Accounting, or a related field required; Bachelor's degree preferred.
• 5-7 years of banking experience required, with a strong emphasis on deposit operations and fraud detection/prevention.
• Demonstrated experience with:
  • Account adjustments and reconciliations
  • Electronic payments (ACH, wires)
  • Faster Payments
  • Check fraud detection
  • Deposit fraud detection
  • Suspicious Activity Report (SAR) referrals
• Extensive knowledge of deposit account documentation, banking systems, and regulatory guidelines.

Physical Requirements

• Ability to sit for extended periods while using a computer and standard office equipment.
• Manual dexterity to operate keyboard, mouse, phone, and other office tools.
• Occasional lifting of files or boxes up to 20 pounds.
• Ability to communicate effectively in person, via phone, and through electronic correspondence.