Fraud Insight Analyst Jobs in Toronto, ON (NOW HIRING)

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you!

The Role:

 

We are currently seeking a Senior Data Analyst to monitor, assess, and translate key business data into meaningful insights. This role will focus on Omnichannel core KPIs, sales and profit performance, marketing effectiveness, and site performance to help optimize results and support informed business decisions.  The incumbent will also lead eCommerce market intelligence activities, including online market sizing, brand-level market share analysis, competitive insights, global best-price benchmarking, and market price monitoring.

 

What you're responsible for:

 

KPI Management (50%)

• Track and manage sales and profit performance against targets and historical results.
• Design, develop, and maintain KPIs for eCommerce and store performance.
• Develop tracking tools for site operations and Omnichannel KPIs, including visits, conversion, bounce rate, average order value, attach rate, reserve and pick-up, and cart abandonment rate; analyze results and provide actionable insights.
• Develop tracking tools for partner-related KPIs, including transaction processing, shipping lead time, fraud rejections, and return lead time; analyze results and identify opportunities for improvement.
• Partner with the Marketing Manager to assess digital marketing campaign effectiveness and provide timely recommendations for updates or changes.
• Manage and maintain the BI reporting tool developed in Tableau.
• Use Omniture and Google Analytics to extract and analyze performance-related data.
• Support the development of weekly, monthly, and annual revenue targets by SKU, aligned with the mid- to long-term eCommerce strategy.

Market Intelligence (30%)

• Partner with the Market Intelligence team to gather total market and eCommerce data and develop accurate online market size estimates.
• Collaborate with external vendors to monitor industry trends and market share.
• Maintain tracking tools for market-related data and reporting.
• Monitor competitor activity and provide clear, actionable competitive analysis.
• Work with HQ and review external sources to identify and share eCommerce store best practices.
• Monitor product pricing across retail channels and assess alignment to ensure pricing is managed appropriately.

Strategy, Planning and Reporting (20%)

• Support the development of weekly, monthly, and annual sales targets by SKU for eCommerce and stores.
• Support the development of mid- to long-term strategies for eCommerce and store growth.
• Develop regular KPI reports for internal stakeholders, highlighting key trends, results, and insights.
• Prepare ad hoc reports and analysis as required to support business needs.

To Join Our Team:

• Bachelor's degree in Business, Analytics, or a related field, with relevant professional experience.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong communication and interpersonal skills, with the ability to build relationships and engage effectively with stakeholders at all levels, from senior executives to support teams, both within and outside the organization.
• Self-motivated and able to work independently with minimal supervision while consistently meeting deadlines.
• Strong analytical, organizational, and planning skills.
• Ability to translate data and insights into clear, compelling storylines for reports and presentations.

Technical Skills

• Required: High proficiency in SQL for querying complex relational databases.
• Required: Expertise in data visualization and building automated dashboards using BI tools such as Tableau or Power BI.
• Required: Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, modeling).
• Strongly Preferred: Experience with a statistical programming language (Python or R) for data manipulation and analysis.
• Required: Hands-on experience with web analytics platforms, particularly Google Analytics

Let's Talk Perks 

 

While the salary for this role is $75K to $82K, with a yearly eligible 10% bonus, your final compensation will reflect your years of experience and beyond the numbers, we're proud to offer a holistic package that includes:

• Generous time off: 3 weeks of vacation.
• Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
• Retirement support: Company-sponsored RRSP matching program to help build your financial future.
• Award-winning culture: Proud to be one of Canada's Best Managed Companies for 8 years running - now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.

We're committed to supporting your success every step of the way.  What are the next steps?

The Interview Process

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

Step 2: The next step is a virtual or in person interview with the hiring manager.

Step 3: The final step is an in-person interview with the hiring manager and extended team members.

Ready to bring your talent to a team where your impact matters? Apply today - we can't wait to meet you!

 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario's Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

Employment Type: OTHER