Fraud Investigator TENCU| Nashville, TN Do you have a passion for protecting people, solving ... Minimum two years of customer service or support operations experience * Strong investigative and ...
Fraud Investigator TENCU| Nashville, TN Do you have a passion for protecting people, solving ... Minimum two years of customer service or support operations experience * Strong investigative and ...
Fraud Investigator
Nashville, TN · On-site
$19 - $24/hr
... customer service or support operations experienceStrong investigative and analytical ... fraud detection systemsExperience working in a bank, credit union, or financial ...
Quick apply
Fraud Investigator
Nashville, TN · On-site
$19 - $24/hr
... customer service or support operations experienceStrong investigative and analytical ... fraud detection systemsExperience working in a bank, credit union, or financial ...
Fraud Investigator
Nashville, TN · On-site
$19 - $24/hr
Fraud Investigator TENCU| Nashville, TN Do you have a passion for protecting people, solving ... Minimum two years of customer service or support operations experience * Strong investigative and ...
Fraud Investigator
Nashville, TN · On-site
$19 - $24/hr
Fraud Investigator TENCU| Nashville, TN Do you have a passion for protecting people, solving ... Minimum two years of customer service or support operations experience * Strong investigative and ...
Fraud Analyst
Lebanon, TN · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Fraud Analyst Location: Lebanon, TN If you're ...
Fraud Analyst
Lebanon, TN · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Fraud Analyst Location: Lebanon, TN If you're ...
Fraud Analyst
Lebanon, TN · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Fraud Analyst Location: Lebanon, TN If you're ...
Fraud Analyst
Lebanon, TN · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Fraud Analyst Location: Lebanon, TN If you're ...
Balance fraud prevention with customer experience, operational efficiency, and business impact through structured risk and cost‑benefit analysis * Lead and mentor a high‑performing fraud team ...
Balance fraud prevention with customer experience, operational efficiency, and business impact through structured risk and cost‑benefit analysis * Lead and mentor a high‑performing fraud team ...
Fraud and Risk Specialist
Nashville, TN · On-site
Trust and confidence is fundamental to the Lyft marketplace, and the Fraud and Risk Analytics team is charged with providing and ensuring that trust and safety to all customers. The Fraud and Risk ...
Fraud and Risk Specialist
Nashville, TN · On-site
Trust and confidence is fundamental to the Lyft marketplace, and the Fraud and Risk Analytics team is charged with providing and ensuring that trust and safety to all customers. The Fraud and Risk ...
Trust and confidence is fundamental to the Lyft marketplace, and the Fraud and Risk Analytics team is charged with providing and ensuring that trust and safety to all customers. The Fraud and Risk ...
New
Trust and confidence is fundamental to the Lyft marketplace, and the Fraud and Risk Analytics team is charged with providing and ensuring that trust and safety to all customers. The Fraud and Risk ...
New
Risk Mitigation Associate - Fraud
$41K - $47K/yr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Quick apply
Risk Mitigation Associate - Fraud
$41K - $47K/yr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Risk Mitigation Associate - Fraud
La Vergne, TN · On-site
$20 - $23/hr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Risk Mitigation Associate - Fraud
La Vergne, TN · On-site
$20 - $23/hr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Risk Mitigation Associate - Fraud
$41K - $47K/yr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Quick apply
Risk Mitigation Associate - Fraud
$41K - $47K/yr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Risk Mitigation Associate - Fraud
La Vergne, TN · On-site
$20 - $23/hr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Quick apply
Risk Mitigation Associate - Fraud
La Vergne, TN · On-site
$20 - $23/hr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Risk Mitigation Associate - Fraud
La Vergne, TN · On-site
$20 - $23/hr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Risk Mitigation Associate - Fraud
La Vergne, TN · On-site
$20 - $23/hr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Risk Mitigation Associate - Fraud
La Vergne, TN · On-site
$41K - $47K/yr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Quick apply
Risk Mitigation Associate - Fraud
La Vergne, TN · On-site
$41K - $47K/yr
Potential violations of Terms of Use and educate customers to ensure compliance. * Identify: Trends and communicate findings across departments to improve fraud prevention processes. * Support:
Sales Executive, Fraud Solutions -Financial
Nashville, TN · On-site
$125K/yr
... customers in the three core areas of Client Gartner Magic Quadrant Leaders Quadrant for 2011 Web Fraud Detection Fast company rated them most innovative financial tech company in 2013 Position to ...
Sales Executive, Fraud Solutions -Financial
Nashville, TN · On-site
$125K/yr
... customers in the three core areas of Client Gartner Magic Quadrant Leaders Quadrant for 2011 Web Fraud Detection Fast company rated them most innovative financial tech company in 2013 Position to ...
2027 - Fraud and Compliance Intern
Chattanooga, TN · On-site +1
$36K - $44K/yr
... and data sharing with customers and suppliers worldwide. Features include disbursements ... Streamline financial operations with digital payments, monitor real-time activity, reduce fraud ...
2027 - Fraud and Compliance Intern
Chattanooga, TN · On-site +1
$36K - $44K/yr
... and data sharing with customers and suppliers worldwide. Features include disbursements ... Streamline financial operations with digital payments, monitor real-time activity, reduce fraud ...
We are all united in delivering the best experience for our customers. We work together each day to ... As an Enterprise Fraud Portfolio Analytics & Strategy Analyst within PNC's technology organization ...
We are all united in delivering the best experience for our customers. We work together each day to ... As an Enterprise Fraud Portfolio Analytics & Strategy Analyst within PNC's technology organization ...
2027 - Fraud and Compliance Intern
Chattanooga, TN · On-site
$36K - $44K/yr
... and data sharing with customers and suppliers worldwide. Features include disbursements ... The Fraud and Compliance Intern will analyze fraud, compliance, and operational data to identify ...
2027 - Fraud and Compliance Intern
Chattanooga, TN · On-site
$36K - $44K/yr
... and data sharing with customers and suppliers worldwide. Features include disbursements ... The Fraud and Compliance Intern will analyze fraud, compliance, and operational data to identify ...
Digital Fraud Prevention Officer - Vice President
Johnson City, TN · On-site
$103K - $155K/yr
The Fraud Risk Officer is a strategic professional who is responsible for managing and defining ... friction in the customer experience. Evaluate risk & return. Measure and interprets results.
Digital Fraud Prevention Officer - Vice President
Johnson City, TN · On-site
$103K - $155K/yr
The Fraud Risk Officer is a strategic professional who is responsible for managing and defining ... friction in the customer experience. Evaluate risk & return. Measure and interprets results.
Retail Support Specialist
Nashville, TN · On-site
$26/hr
Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...
Quick apply
Retail Support Specialist
Nashville, TN · On-site
$26/hr
Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...
Fraud Customer information
What is a fraud customer?
Fraud Customer specialists are professionals who work to detect, investigate, and prevent fraudulent activities involving customers’ accounts or transactions, typically within financial institutions. They monitor suspicious activities, analyze transaction patterns, and communicate with customers to verify legitimate and unauthorized actions. Their role is crucial in safeguarding both the company and its clients from financial losses due to fraud. These specialists often collaborate with law enforcement and use specialized software to identify and mitigate threats. Effective communication, attention to detail, and knowledge of fraud prevention techniques are essential skills for this role.
What are the typical challenges faced by a fraud customer analyst, and how can they be addressed?
Fraud Customer Analysts often face the challenge of quickly identifying suspicious transactions while minimizing disruption to legitimate customers. Balancing accuracy and efficiency under tight timelines can be demanding, especially as fraud tactics continually evolve. Collaborating closely with risk, compliance, and customer service teams helps ensure effective case resolution and customer satisfaction. Staying updated on emerging fraud trends and leveraging advanced analytical tools are key to overcoming these challenges.
What are the key skills and qualifications needed to thrive as a fraud customer service representative, and why are they important?
To thrive as a Fraud Customer Service Representative, you need strong analytical skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with fraud detection software, CRM systems, and secure data handling protocols is typically required. Excellent communication, problem-solving abilities, and resilience under pressure are vital soft skills in this role. These competencies enable accurate identification of fraudulent activity, effective customer support, and protection of both clients and the organization from financial loss.
What is the difference between Fraud Customer vs Fraud Analyst?
| Aspect | Fraud Customer | Fraud Analyst |
|---|---|---|
| Required Credentials | None specific, often basic financial knowledge | Typically requires certifications like CFE or ACFE, relevant experience |
| Work Environment | Customer service, call centers, online platforms | Office setting, analyzing data, investigating fraud cases |
| Employer & Industry | Financial institutions, e-commerce, telecom | Banks, credit card companies, insurance firms |
While Fraud Customers are individuals who commit fraud against companies, Fraud Analysts investigate and prevent such fraudulent activities. Fraud Analysts require specialized certifications and work in analytical roles, whereas Fraud Customers are the subjects of fraud detection efforts.
Is working in a fraud customer role a good career?
A fraud customer role involves identifying and preventing fraudulent activity, requiring skills in analysis, attention to detail, and familiarity with fraud detection tools. It can offer stable employment with opportunities for advancement in the financial or security sectors, but job satisfaction depends on individual interests and work environment. Career growth may involve gaining certifications or experience in related areas like cybersecurity or compliance.
What does a fraud customer service representative do?
A fraud customer service representative investigates and resolves cases of fraudulent activity reported by customers, verifying suspicious transactions and preventing financial losses. They use tools like fraud detection software and maintain detailed records to ensure security and compliance. Strong communication skills and knowledge of fraud prevention protocols are essential for this role.
What qualifications do I need to work in fraud customer?
To work as a fraud customer specialist, candidates typically need a high school diploma or equivalent, strong attention to detail, and good communication skills. Experience with customer service, knowledge of fraud detection tools, and familiarity with data analysis are often preferred. Certifications in fraud prevention or related fields can enhance job prospects.
What cities in Tennessee are hiring for Fraud Customer jobs?
Cities in Tennessee with the most Fraud Customer job openings:
Fraud Investigator
Nashville, TN
TEN Credit Union
Full-time
Posted 11 days ago
Job description
Fraud Investigator
TENCU| Nashville, TN
Do you have a passion for protecting people, solving complex investigations, and staying one step ahead of fraudsters?
TEN Credit Union is seeking a detail-oriented, analytical, and member-focused Fraud Investigator to join our team. In this role, you'll be at the forefront of fraud detection, prevention, and investigation while helping protect our members and the credit union from financial losses. If you enjoy problem-solving, conducting investigations, working with technology, and making a real impact every day, we want to hear from you!
What You'll Do
Investigate and resolve fraud claims, disputes, and suspicious activity.
Monitor accounts and fraud detection systems, including Verafin and Advanced Fraud Solutions.
Partner with law enforcement and legal entities during fraud investigations.
Educate employees through fraud prevention and new hire training.
Assist members with debit card issues, fraud protection, and account security.
Conduct video reviews and in-depth investigations.
Analyze account activity and monitor overdrawn accounts.
Process fraud-related charge-offs, losses, returns, and reporting.
Maintain compliance with federal regulations and credit union policies.
Help minimize fraud losses and strengthen member trust.
Support the Call Center during peak service periods.
What You'll Bring
Required Qualifications
- High school diploma or equivalent
- Minimum two years of customer service or support operations experience
- Strong investigative and analytical skills
- Excellent verbal and written communication abilities
- Exceptional attention to detail and organizational skills
- Ability to handle sensitive and confidential information
- Strong computer proficiency and ability to learn fraud detection systems
- Experience working in a bank, credit union, or financial institution
- Knowledge of fraud prevention and loss mitigation practices
- Familiarity with debit card disputes and fraud investigations
- Understanding of financial regulations, including Regulations CC, E, D, J, and Z
Why Join TENCU?
At TENCU, you'll be part of a team dedicated to protecting our members and building stronger financial futures. We offer a collaborative culture where your expertise makes a direct impact, opportunities for professional growth, and the chance to work alongside passionate professionals committed to excellence.
Key Skills for Success
Investigative mindset
Fraud detection and prevention expertise
Attention to detail
Member service excellence
Accurate documentation and reporting
Regulatory compliance knowledge
Technology proficiency
Ready to Protect Our Members and Make a Difference?
Apply today and join a team committed to safeguarding our members, preventing fraud, and delivering exceptional service every day.
TENCU is an Equal Opportunity Employer.
*This job opportunity is only open to local candidates in Tennessee*
No recruiters please