Design, develop, maintain, and enhance analytics and reporting solutions supporting BSA/AML, OFAC, Fraud, Customer Risk Management, EDD, Transaction Monitoring, and Case Management functions.
Design, develop, maintain, and enhance analytics and reporting solutions supporting BSA/AML, OFAC, Fraud, Customer Risk Management, EDD, Transaction Monitoring, and Case Management functions.
Design, develop, maintain, and enhance analytics and reporting solutions supporting BSA/AML, OFAC, Fraud, Customer Risk Management, EDD, Transaction Monitoring, and Case Management functions.
Design, develop, maintain, and enhance analytics and reporting solutions supporting BSA/AML, OFAC, Fraud, Customer Risk Management, EDD, Transaction Monitoring, and Case Management functions.
Fraud Analyst
Jacksonville, FL · Remote
... customer service. The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function ...
Quick apply
Fraud Analyst
Jacksonville, FL · Remote
... customer service. The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function ...
Assesses the level of risk and makes decisions which directly affect the customer experience and ... Fraud Experience - 1 year minimum Prior experience analyzing and applying regulatory requirement to ...
Assesses the level of risk and makes decisions which directly affect the customer experience and ... Fraud Experience - 1 year minimum Prior experience analyzing and applying regulatory requirement to ...
Fraud Analyst (Temporary)
Tampa, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Tampa, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Naples, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Naples, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Quick apply
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Winter Park, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Winter Park, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Sarasota, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Sarasota, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Fort Lauderdale, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Fort Lauderdale, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Investigator IV
Pensacola, FL · On-site
Communicate with internal and external customers on fraud and security issues, problem resolution, account information and investigations * Collect evidence and related documentation via available ...
Fraud Investigator IV
Pensacola, FL · On-site
Communicate with internal and external customers on fraud and security issues, problem resolution, account information and investigations * Collect evidence and related documentation via available ...
Fraud Analyst (Temporary)
Ocala, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Ocala, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Sarasota, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Quick apply
Fraud Analyst (Temporary)
Sarasota, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Gainesville, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Gainesville, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
The Villages, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
The Villages, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Stuart, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Stuart, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Miami, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Miami, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
West Palm Beach, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
West Palm Beach, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Analyst (Temporary)
Stuart, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Quick apply
Fraud Analyst (Temporary)
Stuart, FL · On-site
... customers and bank personnel with fraud claim and identity theft complaints or concerns. * Investigate process and partner with the U.S. Secret Service on counterfeit cash received. * Monitor ...
Fraud Customer information
What is a fraud customer?
Fraud Customer specialists are professionals who work to detect, investigate, and prevent fraudulent activities involving customers’ accounts or transactions, typically within financial institutions. They monitor suspicious activities, analyze transaction patterns, and communicate with customers to verify legitimate and unauthorized actions. Their role is crucial in safeguarding both the company and its clients from financial losses due to fraud. These specialists often collaborate with law enforcement and use specialized software to identify and mitigate threats. Effective communication, attention to detail, and knowledge of fraud prevention techniques are essential skills for this role.
What are the typical challenges faced by a fraud customer analyst, and how can they be addressed?
Fraud Customer Analysts often face the challenge of quickly identifying suspicious transactions while minimizing disruption to legitimate customers. Balancing accuracy and efficiency under tight timelines can be demanding, especially as fraud tactics continually evolve. Collaborating closely with risk, compliance, and customer service teams helps ensure effective case resolution and customer satisfaction. Staying updated on emerging fraud trends and leveraging advanced analytical tools are key to overcoming these challenges.
What are the key skills and qualifications needed to thrive as a fraud customer service representative, and why are they important?
To thrive as a Fraud Customer Service Representative, you need strong analytical skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with fraud detection software, CRM systems, and secure data handling protocols is typically required. Excellent communication, problem-solving abilities, and resilience under pressure are vital soft skills in this role. These competencies enable accurate identification of fraudulent activity, effective customer support, and protection of both clients and the organization from financial loss.
What is the difference between Fraud Customer vs Fraud Analyst?
| Aspect | Fraud Customer | Fraud Analyst |
|---|---|---|
| Required Credentials | None specific, often basic financial knowledge | Typically requires certifications like CFE or ACFE, relevant experience |
| Work Environment | Customer service, call centers, online platforms | Office setting, analyzing data, investigating fraud cases |
| Employer & Industry | Financial institutions, e-commerce, telecom | Banks, credit card companies, insurance firms |
While Fraud Customers are individuals who commit fraud against companies, Fraud Analysts investigate and prevent such fraudulent activities. Fraud Analysts require specialized certifications and work in analytical roles, whereas Fraud Customers are the subjects of fraud detection efforts.
Is working in a fraud customer role a good career?
A fraud customer role involves identifying and preventing fraudulent activity, requiring skills in analysis, attention to detail, and familiarity with fraud detection tools. It can offer stable employment with opportunities for advancement in the financial or security sectors, but job satisfaction depends on individual interests and work environment. Career growth may involve gaining certifications or experience in related areas like cybersecurity or compliance.
What does a fraud customer service representative do?
A fraud customer service representative investigates and resolves cases of fraudulent activity reported by customers, verifying suspicious transactions and preventing financial losses. They use tools like fraud detection software and maintain detailed records to ensure security and compliance. Strong communication skills and knowledge of fraud prevention protocols are essential for this role.
What qualifications do I need to work in fraud customer?
To work as a fraud customer specialist, candidates typically need a high school diploma or equivalent, strong attention to detail, and good communication skills. Experience with customer service, knowledge of fraud detection tools, and familiarity with data analysis are often preferred. Certifications in fraud prevention or related fields can enhance job prospects.
What cities in Florida are hiring for Fraud Customer jobs?
Cities in Florida with the most Fraud Customer job openings:
Financial Crime Data Analyst & Governance
Coral Gables, FL • On-site
City National Bank of Florida
Full-time
Re-posted 4 days ago
Job description
Overview
The Financial Crime Data Analyst & Governance position is responsible for designing, developing, and maintaining data governance, analytics, reporting, and business intelligence solutions supporting the Financial Crime Prevention (FCP) Program, including BSA/AML, OFAC, Fraud, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Customer Risk Management, Transaction Monitoring, Case Management, and Regulatory Reporting functions.
This role serves as the primary liaison between Financial Crime Prevention, Information Technology, Enterprise Data & Analytics, Operations, and third-party solution providers to ensure data integrity, governance, automation, and optimization of financial crime systems and reporting. The position is responsible for maintaining data lineage and mapping documentation, developing automated reporting solutions, supporting system implementations and enhancements, monitoring data quality, and providing actionable analytics to support executive management, regulatory examinations, audits, and strategic decision-making.
The Financial Crime Data Analyst & Governance professional assists in evaluating data quality, reporting methodologies, system functionality, and operational efficiencies to strengthen the Bank's Financial Crime Prevention Program and support regulatory excellence.
What You'll Do:
Financial Crime Analytics & Reporting
Fraud Analytics & Financial Crime Intelligence
Data Governance & Quality Management
System Integration, Data Mapping & Technology Support
Reporting Automation & Process Optimization
Regulatory, Audit & Risk Support
Cross-Functional Partnership
Qualifications
Education
Special Instructions to Candidates
Equal Opportunity
City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.
Interview Guidelines
To ensure a fair interview process, the use of AI wearables, AT tools, AI applications, or other external assistance is strickly prohibited.
Accommodations
If you require a reasonable accommodation to apply or participate in the hiring process, please contact our Talent Attraction team at talent.attraction@citynational.com
The Financial Crime Data Analyst & Governance position is responsible for designing, developing, and maintaining data governance, analytics, reporting, and business intelligence solutions supporting the Financial Crime Prevention (FCP) Program, including BSA/AML, OFAC, Fraud, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Customer Risk Management, Transaction Monitoring, Case Management, and Regulatory Reporting functions.
This role serves as the primary liaison between Financial Crime Prevention, Information Technology, Enterprise Data & Analytics, Operations, and third-party solution providers to ensure data integrity, governance, automation, and optimization of financial crime systems and reporting. The position is responsible for maintaining data lineage and mapping documentation, developing automated reporting solutions, supporting system implementations and enhancements, monitoring data quality, and providing actionable analytics to support executive management, regulatory examinations, audits, and strategic decision-making.
The Financial Crime Data Analyst & Governance professional assists in evaluating data quality, reporting methodologies, system functionality, and operational efficiencies to strengthen the Bank's Financial Crime Prevention Program and support regulatory excellence.
What You'll Do:
Financial Crime Analytics & Reporting
- Design, develop, maintain, and enhance analytics and reporting solutions supporting BSA/AML, OFAC, Fraud, Customer Risk Management, EDD, Transaction Monitoring, and Case Management functions.
- Develop and maintain automated dashboards, scorecards, visualizations, Key Risk Indicators (KRIs), Key Performance Indicators (KPIs), and management reports utilizing business intelligence tools.
- Produce recurring and ad hoc reports as needed to support executive management, Board reporting, regulatory examinations, audits, and operational management.
- Perform trend analysis, root cause analysis, and statistical assessments to identify emerging financial crime risks, operational challenges, and improvement opportunities.
- Translate analytical findings into executive-ready presentations, dashboards, and actionable recommendations.
Fraud Analytics & Financial Crime Intelligence
- Develop and maintain analytical reporting related to fraud trends, fraud losses, account takeover activity, elder financial exploitation, mule activity, check fraud, ACH fraud, wire fraud, digital fraud, and emerging financial crime typologies.
- Partner with Fraud Director and business stakeholders to identify suspicious trends and recommend enhancements to fraud detection strategies and controls.
- Support fraud rule optimization, model performance monitoring, and detection effectiveness reporting.
- Analyze internal and external data sources to support proactive identification of financial crime risks.
Data Governance & Quality Management
- Maintain the Financial Crime Prevention data governance framework, including data inventories, data dictionaries, business definitions, source systems, reporting calculations, and lineage documentation.
- Establish and maintain data quality standards, controls, reconciliations, and exception monitoring processes.
- Conduct periodic reviews to ensure accuracy, completeness, consistency, and integrity of data utilized within Financial Crime Prevention systems and reporting processes.
- Investigate data quality issues, coordinate remediation efforts, and track resolution of identified deficiencies.
- Maintain documentation supporting governance, audit, regulatory, and model validation requirements.
System Integration, Data Mapping & Technology Support
- Lead business-side data mapping initiatives supporting Financial Crime applications, including transaction monitoring, sanctions screening, fraud detection, customer risk rating, and case management platforms.
- Collaborate with Technology, Enterprise Data & Analytics, Operations, and vendors to design, validate, and optimize source-to-target data mappings.
- Participate in system implementations, upgrades, conversions, data migrations, and enhancement projects.
- Support user acceptance testing (UAT), data validation, reconciliation activities, and post-implementation monitoring.
- Maintain system inventories, data flow diagrams, reporting inventories, issue logs, and technology governance documentation.
- Serve as subject matter expert for Financial Crime data flows and data architecture.
Reporting Automation & Process Optimization
- Identify, evaluate, and implement opportunities to automate reporting, data collection, reconciliations, and operational processes across the Financial Crime Prevention Program.
- Partner with Financial Crime Prevention management, Information Technology and Data teams to develop automated data feeds, reporting solutions, workflows, and integrations.
- Utilize advanced analytics, business intelligence tools, artificial intelligence, robotic process automation, and emerging technologies to improve operational effectiveness and reporting efficiency.
- Support initiatives focused on reducing manual effort, improving data accuracy, and enhancing program scalability.
Regulatory, Audit & Risk Support
- Support OCC examinations, regulatory reviews, internal audits, external audits, and model validation activities by providing reports, analytics, and supporting documentation.
- Develop and maintain reporting supporting Enterprise-wide BSA/AML, Fraud, and OFAC Risk Assessments.
- Assist with risk metric development, threshold monitoring, issue tracking, and remediation activities.
- Ensure reporting methodologies and analytics remain aligned with evolving regulatory expectations and industry best practices.
- Maintain thorough documentation of reporting assumptions, methodologies, controls, and governance processes.
Cross-Functional Partnership
- Collaborate with Financial Crime Prevention leadership, Operations, Information Technology, Data & Analytics, Risk
- Management, and business units to support strategic initiatives and operational objectives.
- Act as a central point of contact for Financial Crime data, reporting, governance, and analytics-related inquiries.
- Provide training, guidance, and support to stakeholders utilizing Financial Crime dashboards, reports, and analytical tools.
- Participate in special projects and strategic initiatives supporting the continued maturity of the Financial Crime Prevention Program.
Qualifications
- 5+ years of experience in Financial Crime, AML, Fraud, Risk Analytics, Data Analytics, Compliance Analytics, Business Intelligence, or related disciplines.
- Experience supporting financial institutions, FinTechs, regulatory compliance functions, or financial crime prevention programs.
- Experience supporting transaction monitoring platforms, sanctions screening solutions, fraud detection applications, customer risk rating systems, or case management platforms.
- Experience with reporting automation, dashboard development, and business intelligence solutions.
- Experience participating in system implementations, integrations, data migrations, and technology projects.
- Experience supporting regulatory examinations, internal audits, external audits, or model validation activities.
- Advanced knowledge of BSA/AML, OFAC, Fraud Prevention, Customer Due Diligence, and Financial Crime Risk Management principles.
- Strong understanding of financial crime typologies, transaction monitoring, sanctions screening, and fraud detection methodologies.
- Advanced proficiency with reporting, business intelligence, and analytics tools including Power BI, SQL, Excel, Tableau, SSRS, SAS, Python, or equivalent technologies.
- Strong knowledge of data governance, data lineage, data mapping, and data quality management principles.
- Experience developing dashboards, automated reporting solutions, and executive management reporting.
- Ability to design, validate, and document data mappings and source-to-target transformations.
- Strong analytical, critical thinking, problem-solving, and root cause analysis skills.
- Ability to analyze large and complex data sets and translate findings into actionable business recommendations.
- Strong project management and organizational skills with ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills with ability to present information to technical and non-technical audiences.
- Strong stakeholder management and cross-functional collaboration capabilities.
- Knowledge of Financial Crimes Screening, Client Risk Rating, Transaction Monitoring, and Case Management solutions (i.e., Actimize, Verafin, LexisNexis Risk Solutions) preferred.
- Knowledge of artificial intelligence, machine learning, robotic process automation, and emerging analytics technologies preferred
Education
- Bachelor's Degree in Business, Finance or related field.
- An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.
Special Instructions to Candidates
Equal Opportunity
City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.
Interview Guidelines
To ensure a fair interview process, the use of AI wearables, AT tools, AI applications, or other external assistance is strickly prohibited.
Accommodations
If you require a reasonable accommodation to apply or participate in the hiring process, please contact our Talent Attraction team at talent.attraction@citynational.com