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Ford Service Advisor Jobs in Springfield, OH (NOW HIRING)

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Ford Service Advisor information

See Springfield, OH salary details

$10

$23

$40

How much do ford service advisor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ford service advisor in Springfield, OH is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $26.83 per hour, depending on experience, location, and employer.

What is a Ford service advisor?

Ford Service Advisors are professionals who act as the main point of contact between customers and the service department at a Ford dealership or authorized service center. They are responsible for understanding customer concerns about their vehicles, recommending appropriate maintenance or repairs, and communicating with technicians to ensure the work is completed efficiently. Service Advisors also provide estimates, keep customers updated on the status of their vehicles, and ensure customer satisfaction throughout the service process. Their role is crucial in delivering a positive dealership experience and maintaining customer trust.

What does a Ford service advisor do?

A Ford Service Advisor acts as the primary liaison between customers and the service department. They work closely with technicians to accurately communicate customer concerns, relay diagnostic findings, and coordinate repairs or maintenance schedules. Advisors also keep customers informed about the status of their vehicles and explain recommended services, ensuring transparency and trust. Effective communication and organizational skills are essential, as the role requires balancing customer satisfaction with workshop efficiency in a fast-paced environment.

What skills and qualifications are needed to be a Ford service advisor?

To thrive as a Ford Service Advisor, you need a solid understanding of automotive systems, customer service experience, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), Ford-specific diagnostic tools, and service scheduling software is often required. Strong communication, problem-solving, and organizational skills help build trust with customers and efficiently coordinate service work. These competencies are crucial for ensuring customer satisfaction, accurate service delivery, and the smooth operation of the service department.

What is the difference between Ford Service Advisor vs Auto Service Writer?

AspectFord Service AdvisorAuto Service Writer
CredentialsCustomer service skills, automotive knowledge, often certificationsCustomer service skills, automotive knowledge, certifications common
Work EnvironmentDealerships, automotive service centersAuto repair shops, dealerships
Employer & IndustryAutomotive dealerships, service departmentsAuto repair shops, dealerships
Search & Comparison IntentSimilar roles, customer interaction, service sales

The Ford Service Advisor and Auto Service Writer roles are quite similar, both serving as the primary point of contact between customers and the service department. They handle customer inquiries, write service orders, and communicate repair needs. The main difference lies in branding and specific dealership terminology, but their responsibilities, work environment, and required skills overlap significantly.

How hard is it to be a Ford Service Advisor at a dealership?

Becoming a Ford Service Advisor at a dealership requires strong communication skills, technical knowledge of vehicle systems, and customer service abilities. The role involves managing repair orders, explaining technical issues to customers, and working in a fast-paced environment, often with a schedule that includes weekends and evenings.
Infographic showing various Ford Service Advisor job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,587 per year, or $23.4 per hour.

Automotive Service Advisor

Beavercreek, OH • On-site

Germain Ford of Beavercreek
See more jobs at Germain Ford of Beavercreekexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Germain Ford of Beavercreek
Automotive Service Advisor
Beavercreek, OH
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
As an Automotive Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.
Responsibilities:
  • Answer service calls, set and confirm appointments
  • Write repair orders
  • Act as a liaison between the technician and customer
  • Assist your client through the service process.
  • Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:
  • At least 2 years of experience
  • Strong record of positive customer satisfaction results
  • Organized and friendly personality
  • Fantastic communication skills with your customers
  • Professional personal appearance
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record

Germain Offers:
  • Comprehensive Coverage & Health, Dental and Vision Insurance
  • 401(k) Savings Plan with Employer Match
  • Paid Vacation/Company Holidays
  • Competitive Wage Plans
  • Ongoing Professional Development and Internal Promotions
  • Company Outings and Activities
  • Employee Discounts

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.
For immediate consideration, visit us at GermainCareers.com.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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