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How much do ford certified service advisor jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for ford certified service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a Ford Certified Service Advisor?

A Ford Certified Service Advisor is a professional who acts as the main point of contact between customers and the service department at a Ford dealership. They are responsible for understanding customer concerns, explaining recommended maintenance or repairs, and ensuring that work is completed to Ford's standards. These advisors have completed specialized Ford training and certification programs, giving them in-depth knowledge of Ford vehicles and service procedures. Their goal is to provide excellent customer service and help maintain or repair vehicles efficiently and accurately.

What are the key skills and qualifications needed to thrive as a Ford Certified Service Advisor?

To thrive as a Ford Certified Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, along with Ford-specific training and certification. Familiarity with Ford’s dealer management systems, service scheduling software, and diagnostic tools is essential for efficiency and accuracy. Excellent communication, problem-solving abilities, and a customer-focused attitude help build trust and resolve issues effectively. These skills ensure that customers receive accurate information, timely service, and a positive experience, leading to customer satisfaction and loyalty.

What are some common challenges Ford Certified Service Advisors face in balancing customer expectations with repair timelines?

Ford Certified Service Advisors often need to manage customer expectations regarding repair times, especially during busy periods or when parts are delayed. Balancing clear communication with customers and coordinating with technicians can be challenging, but it's essential for building trust and ensuring satisfaction. Advisors use their technical knowledge and customer service skills to explain necessary repairs, provide realistic timelines, and update customers proactively. Successful advisors are adept at problem-solving and work closely with both the service team and clients to ensure a positive experience.

What is the difference between Ford Certified Service Advisor vs Ford Service Advisor?

AspectFord Certified Service AdvisorFord Service Advisor
CertificationsFord Certified training and certificationTypically no specific certification required
Work EnvironmentAuthorized Ford dealershipsFord dealerships and authorized service centers
Employer & IndustryFord dealerships, automotive service industry

The Ford Certified Service Advisor has completed specialized Ford training and certification, ensuring expertise in Ford vehicles and dealership standards. A Ford Service Advisor may not have specific Ford certifications but performs similar roles in customer service and vehicle repair guidance. The certified advisor often has a competitive edge in Ford dealerships due to specialized training, but both roles focus on customer satisfaction and vehicle maintenance.

Can you make a lot of money as a Ford Certified Service Advisor?

Ford Certified Service Advisors can earn a competitive income that includes a base salary plus commissions or bonuses based on sales and service performance. Earnings vary by location, experience, and dealership, with many advisors making a substantial income through customer service skills and technical knowledge. Successful advisors often have strong communication skills and certifications that can enhance earning potential.

Do Ford Certified Service Advisors get paid more than mechanics?

Ford Certified Service Advisors typically earn higher salaries than mechanics because they have specialized knowledge, customer service responsibilities, and often hold certifications. Their pay can also be influenced by experience, location, and dealership policies, but generally, advisors have a higher earning potential due to their role in sales and service coordination.

What cities are hiring for Ford Certified Service Advisor jobs?

Cities with the most Ford Certified Service Advisor job openings:

What states have the most Ford Certified Service Advisor jobs?

States with the most job openings for Ford Certified Service Advisor jobs include:

What are popular job titles related to Ford Certified Service Advisor jobs?

For Ford Certified Service Advisor jobs, the most frequently searched job titles are:

Infographic showing various Ford Certified Service Advisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Ford Certified Service Technician

Hickory, NC • On-site

Cloninger Ford of Hickory
See more jobs at Cloninger Ford of Hickoryexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 17 hours ago

Job description

We are looking for a Ford Certified Service Technician to join our growing team! The right candidate will have a strong service technician background and Ford certification. The day-to-day duties include performing work on specific repair orders and diagnosing what repairs need to be done. 

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Benefits:

  • Health, Medical and Dental

  • 401K Plan

  • Paid time off and vacation

  • Growth opportunities

  • Employee vehicle purchase plans

  • Family owned and operated

  • Long term job security

  • Flexible Work Schedule

Responsibilities

  • Perform work specified on the repair order with efficiency and in accordance with dealership

  • Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment

  • Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.

  • Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs

  • Execute repairs under warranty to manufacturer specifications

Qualifications

  • 5+ years of Service Technician experience preferred

  • High school diploma or equivalent,

  • Ford Certification

  • Previous experience at a Ford dealership is preferred

  • B level qualifications, including Diagnostic, Electrical and Engine Repair

  • Dexterity, requiring a steady hand, excellent hand-eye coordination

  • Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment

  • Excellent customer service skills and basic computer competencies

  • Positive, friendly attitude, along with an eagerness to improve

  • Enjoy working in a dynamic environment

  • Teammate with ability to collaborate with others effectively

  • Ability to learn new technology, repair and service procedures and specifications

  • Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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