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The Receptionist uses organizational, administrative, customer service, and communication skills to present a positive image of Williamsburg Landing and maintain professional relationships with residents, guests, management, and staff. This position works under the direction of the Director of Administration.

Expected 24-28 hours every 2 weeks. Primarily evenings and weekends.

Essential job functions include:

• Greeting residents and visitors in a friendly, professional manner, answering questions or directing them to the appropriate area or department; answering the telephone promptly, transferring calls to appropriate departments/person
• Developing friendly and professional relationships with residents and remaining alert to problems, changes, or needs of residents and relaying needs or concerns to proper department, following up when necessary
• Providing information on facilities, events and services, maps, brochures, menus, Week at a Glance, and other literature upon request
• Assisting residents with small clerical tasks such as addressing cards and envelopes, sending faxes, making photocopies, retrieving mail, and other general tasks as requested
• Managing guest room reservations and forwarding payment and billing information to Finance & Accounting
• Submitting Facilities and Housekeeping work orders for common areas to online portal and taking initiative to follow up on any outstanding items to ensure completion
• Maintaining resident absence calendar and alerting Finance & Accounting of resident leave status in excess of 14 days; contacting residents who fail to notify Administration upon return
• Ensuring office equipment and postage meter are in working order and remain stocked with adequate supplies
• Receiving, logging and tracking deliveries for residents and staff in the Landing Building; notifying recipients upon receipt
• Sorting and distributing mail, redirecting improperly addressed mail; establishing in-house resident mailboxes and assisting with emptying mailboxes when necessary
• Assisting with distributing organizational communication to resident mailbox cubbies as requested by Marketing or other leadership
• Creating, posting and tracking death notices on display in the Mail Room
• Assisting residents with transportation needs by providing accurate contact information and guidance, contacting shuttle when on-campus transportation is requested; maintaining awareness of drivers' schedules and scheduled outings
• Ensuring professional appearance of the main lobby, coat closet and front desk, including floral arrangements, watering plants
• Assisting in training new receptionists, showing staff new procedures and providing coverage for other receptionists as needed
• Organizing and distributing daily newspapers to Landing Building library and reporting missing newspapers
• Assisting other departments with clerical requests and/or projects when time permits
• Performing other duties as assigned

Qualifications include a high school diploma or GED, required; minimum of two (2) years' experience in customer service or hospitality, preferred.

Knowledge, skills, and abilities include proficiency with MS Office and Google Suite; basic knowledge of cash receipts and accounting procedures; excellent organizational, administrative, customer service and communication skills; ability to understand and respond appropriately to older adults with unique life issues; ability to handle a wide variety of tasks simultaneously; ability to relate well with visitors, residents and staff in a courteous, friendly, prompt, and professional manner.

Benefits (Full-Time Employees): Health, Dental & Vision Insurance; FSA & HSA; 403(b) Retirement Plan*; 529 College Savings Plan*; Long-Term Care Insurance; Legal Resources; Paid Time Off; Holiday Pay*; Corporate Wellness Program*; Health Club & Spa Membership*; Employee Education & Training Fund*; Employee Assistance Program; Credit Union Membership*

* Part Time employee eligible

Williamsburg Landing is a non-profit, independent community offering a vibrant lifestyle for residents.

EOE/Drug Free/Tobacco Free