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Job Title: Clinical Operations Director
Overview
The Clinical Operations Director is responsible for leading frontline operational execution across Alopex's Care Coordination and Enrollment teams while driving workforce performance, operational accountability, clinical quality, and scalable operational delivery.
This role serves as the operational leader for day-to-day Clinical Operations and Enrollment execution and partners closely with executive leadership, QA, Product, BI, Technology, and Operations Enablement teams to support organizational growth and operational excellence.
The Clinical Operations Director oversees operational workflows across multiple service lines, including traditional CCM, LTC-focused care coordination, transitional CCM models, and future population health initiatives.
This role owns frontline operational execution, workforce leadership, service line performance, and day-to-day operational accountability across Clinical Operations and Enrollment. While the Operations Enablement & Systems Director owns systems infrastructure, workflow enablement, and operational scalability initiatives, the Clinical Operations Director is responsible for frontline execution, workforce performance, and operational delivery.
This role is instrumental in supporting organizational growth, operational stability, workforce development, and service line scalability during periods of rapid growth and transformation.
Key Responsibilities
Clinical Operations Leadership

• Provide operational leadership and oversight for Care Coordination and Enrollment teams

• Directly manage frontline operational staff, including Team Leads, Care Coordinators, and Enrollment Specialists

• Own frontline operational execution, workforce accountability, and service line performance across Clinical Operations

• Partner with executive leadership to support organisational growth initiatives and operational scaling

• Monitor and drive operational KPIs related to productivity, engagement, quality, patient outcomes, and operational performance

• Support staffing strategy, workforce planning, scheduling oversight, and operational resource allocation

• Ensure operational consistency across service lines, workflows, and customer implementations

Team Leadership & Staff Development

• Coach, mentor, and support frontline operational leaders and staff

• Promote accountability, consistency, and operational excellence across teams

• Support onboarding, performance management, corrective action, and employee development

• Foster a collaborative, patient-centred, and high-performance operational culture

• Lead communication efforts during periods of organisational and operational change

• Support leadership development and operational growth opportunities within frontline teams.

Operational Execution & Service Line Management

• Drive operational execution across traditional CCM, LTC and future population health service lines

• Partner with QA leadership to maintain documentation integrity, operational consistency, and CMS readiness

• Collaborate with Enablement & Systems leadership to support workflow adoption and operational scalability

• Support implementation and adoption of operational tools, workflows, and technology solutions

• Identify operational barriers impacting productivity, patient engagement, or workflow execution and implement corrective action plans

• Support operational planning related to customer onboarding, transitions, and scaling initiatives

Cross-Functional Collaboration

• Partner with Product, QA, BI, and Technology and Enablement teams to support operational initiatives and workflow improvements

• Collaborate with provider groups and customer stakeholders as needed

• Support implementation of operational reporting, workforce metrics, and operational performance initiatives

Qualifications

• Active RN license strongly preferred

• 7+ years of healthcare operations leadership experience

• Demonstrated experience leading frontline operational teams in healthcare environments

• Experience in CCM, population health, managed care, telephonic care management, LTC, or value-based care strongly preferred

• Demonstrated experience leading remote or hybrid operational teams

• Strong understanding of productivity management, operational KPIs, and workforce planning

• Experience leading teams through organizational growth, operational change, and workflow transformation

• Strong communication, coaching, accountability, and leadership skills

• Comfortable working in a fast-paced, evolving operational environment

Preferred Qualifications

• Experience supporting healthcare technology implementations or operational transformation initiatives

• Experience in multi-client healthcare operations environments

• CCM certification or population health experience preferred

• Familiarity with CMS documentation and compliance expectations preferred

Key Competencies:
Competency
Definition
Operational leadership
Ability to lead and support enrollment and clinical operations while driving operational consistency, productivity, quality, and scalable growth across teams and service lines.
Team development
Ability to coach, mentor, and develop team members while fostering accountability, engagement, collaboration, and professional growth.
Workforce planning
Ability to assess staffing needs, balance workloads, support resource allocation, and align operational staffing models with patient volumes and organizational goals.
Care Coordination & Population Health Operations Expertise
Strong understanding of care coordination workflows, enrollment operations, productivity management, documentation standards, and operational performance within healthcare environments.
Change management
Ability to lead teams through organizational, operational, and systems changes by promoting clear communication, adoption, stability, and operational continuity.
Accountability & Execution
Ability to drive operational execution, monitor performance, follow through on initiatives, and ensure teams meet operational, quality and organizational expectations.
Communication and collaboration
Ability to communicate effectively across operational, clinical, and cross-functional teams while building strong working relationships and supporting organizational alignment.
Service line management
Ability to oversee operational performance, scalability, and workflow consistency across multiple customer segments and operational programs.
Work Location, Shift & Schedule
This position is fully remote with strict adherence to a Work from Home policy. Occasional travel may be required for client meetings, training sessions, or company meetings. Standard hours are Monday-Friday, 8:00 am-5:00 pm EST, or according to the business hours of clients' practices.
Remote Position Requirements:

• Reliable high-speed internet connection suitable for professional calls and video conferencing.

• Quiet, secure, and professional work environment suitable for discussing sensitive health information and Protected Health Information (PHI).

Compensation Range:
$135 - $155K