ZipRecruiter

Log In

2

Flex Time Remote Operations Analyst Jobs in Maize, KS

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Cargill

Transportation Professional - Remote

Wichita, KS · On-site +1

$95/hr

... operations, data and facilities to identify the most effective distribution and transportation ... Analyze and project transportation costs, coordinating customs clearances and permits. * Plan ...

Cargill

Transportation Professional - Remote

Wichita, KS · Remote

$95/hr

... operations, data and facilities to identify the most effective distribution and transportation ... Analyze and project transportation costs, coordinating customs clearances and permits. * Plan ...

Cargill

Transportation Professional - Remote

Wichita, KS · Remote

$95/hr

... operations, data and facilities to identify the most effective distribution and transportation ... Analyze and project transportation costs, coordinating customs clearances and permits. * Plan ...

Deloitte

Epic Denials Manager

Wichita, KS · Remote

Leads activities related to operational analysis, financial analysis and process improvement ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

Adacel Systems, Inc.

Remote Pilot Operator

Wichita, KS · On-site +1

Services include instructional delivery, simulation operation and maintenance, instructional system ... If this job has a travel requirement, note that the frequency of travel may increase at any time ...

AXIUS GROUP LLC

NC Programmer - Remote

Wichita, KS · Remote

$23.75 - $32.50/hr

... operations, reducing cycle time while maintaining precision. * Assist with the setup and selection ... Analytical Thinking: Strong analytical skills to evaluate machining processes and make data-driven ...

Liveops

Remote Customer Service Agent

Wichita, KS · Remote

$13.75 - $18.50/hr

Pay structures vary by client program; most programs compensate for productive time and may include ... Flexible scheduling; client hours of operation vary. * Availability expectations differ by client ...

Cargill

Utilities Lead (Remote)

Wichita, KS · On-site +1

$120K - $150K/yr

Analyze resource usage trends and develop more complex operational plans to assist in the ... fgb #LI-Remote Equal Opportunity Employer, including Disability/Vet To apply using chat/text ...

UnitedHealth Group

Senior Account Manager

Wichita, KS · Remote

... analyzing, reviewing, forecasting, trending, and presenting information for operational and ... This role is remote in Wichita, KS and requires the ability to travel 25% of the time. If you are ...

next page

Showing results 1-20

All JobsTime Operations Analyst JobsFlex Time Remote Operations Analyst JobsFlex Time Remote Operations Analyst Jobs in Maize, KS

Flex Time Remote Operations Analyst information

See Maize, KS salary details

$12

$28

$48

How much do flex time remote operations analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for flex time remote operations analyst in Maize, KS is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $34.38 per hour, depending on experience, location, and employer.

What is a flex time remote operations analyst?

A Flex Time Remote Operations Analyst is a professional responsible for monitoring, analyzing, and improving business operations while working remotely with flexible hours. Their duties often include data analysis, process optimization, reporting, and coordinating with various departments to ensure smooth operations. This role is ideal for individuals who need a flexible schedule and can effectively manage tasks from a remote location. Strong analytical, communication, and time-management skills are essential for success in this position. Flex Time Remote Operations Analysts play a crucial role in helping companies adapt to changing business needs and remote work environments.

What are the key skills and qualifications needed to thrive as a flex time remote operations analyst?

To thrive as a Flex Time Remote Operations Analyst, you need strong analytical abilities, data interpretation skills, and a relevant degree in business, operations, or a related field. Familiarity with workflow management systems, Excel or SQL databases, and project management tools is typically required. Excellent time management, self-motivation, and effective virtual communication are valuable soft skills for this remote role. These competencies ensure efficient operations oversight, timely decision-making, and seamless collaboration in flexible, distributed work environments.

How does a flex time remote operations analyst typically collaborate with team members and other departments while working remotely?

As a Flex Time Remote Operations Analyst, effective collaboration often relies on digital communication tools such as Slack, Microsoft Teams, and project management platforms like Asana or Jira. You will participate in regular virtual meetings and status updates to coordinate with colleagues across different time zones. The role often requires proactive communication to ensure seamless handoffs and information sharing with operations, IT, and data teams. Building strong working relationships remotely is essential, and you may also participate in occasional on-site meetings or team-building activities, depending on company policy.

What is the difference between Flex Time Remote Operations Analyst vs Flex Time Remote Operations Coordinator?

AspectFlex Time Remote Operations AnalystFlex Time Remote Operations Coordinator
Primary RoleAnalyzes operational data, identifies issues, and recommends improvementsCoordinates daily operations, manages schedules, and ensures process adherence
Required SkillsData analysis, problem-solving, communicationOrganization, communication, multitasking
Work EnvironmentRemote, independent analysisRemote, team coordination
Common CertificationsData analysis, operations managementProject management, organizational skills

The main difference is that the Flex Time Remote Operations Analyst focuses on analyzing data and identifying operational improvements, while the Flex Time Remote Operations Coordinator manages daily workflows and team coordination. Both roles are remote, require strong communication skills, and are used across various industries, making them closely related but distinct in responsibilities.

What cities near Maize, KS are hiring for Flex Time Remote Operations Analyst jobs?

Cities near Maize, KS with the most Flex Time Remote Operations Analyst job openings:

Flex Time Remote Operations Analyst jobs near you

Quality Analyst Lead

MCI Careers

Wichita, KS • Remote

Full-time

Re-posted 19 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We are seeking a Quality Analyst Lead to join our team. The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly monitoring performance, providing targeted coaching to frontline teams, and guiding continuous improvement initiatives that strengthen overall customer experience delivery.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provides targeted coaching and guidance to approximately 20 agents, strengthening accuracy, compliance, and overall interaction quality.
  • Identifies quality gaps, incorrect responses, and inconsistencies in case handling, and offers clear direction to prevent future issues.
  • Addresses performance concerns with Specialists and Team Leads and supports the implementation of practical improvement plans.
  • Conducts evaluations, audits, calibration sessions, and trend analyses to maintain consistent quality standards.
  • Recommends training updates, process improvements, or workflow changes based on performance trends and recurring issues.
  • Spends at least 5% of work time handling customer inquiries to stay grounded in frontline processes.
  • Partners with Training, Operations, and Workforce teams to integrate quality insights into coaching and procedural updates.
  • Maintains documentation for quality expectations, scoring guidelines, and evaluation standards to ensure clarity and consistency.
  • Prepares quality reports highlighting trends, root causes, and risks, along with actionable recommendations for leadership.
  • Facilitates calibration sessions to align evaluators, SMEs, and leaders on scoring practices and policy interpretation.
  • Supports new hires by reinforcing quality standards and providing additional coaching during initial ramp-up.
  • Refines scorecards and evaluation criteria to align with business goals, compliance needs, and customer experience priorities.
  • Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat defects.
  • Contributes to corrective action plans for recurring quality issues and tracks the impact of implemented solutions.
  • Provides case-based feedback using real examples to reinforce best practices and support decision-making in complex scenarios.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3–5+ years of QA or operations experience in a contact center.
  • Strong understanding of quality frameworks, scorecards, and audit methodologies.
  • Ability to analyze trends and present actionable insights.
  • Experience facilitating calibrations and coaching conversations.
  • High attention to detail and strong documentation skills.
  • Proficiency in analytics and reporting tools.

Nice to Have

  • Experience creating QA programs from inception.
  • Familiarity with speech analytics or automated QA platforms.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

FacebookTwitter

View All MCI Careers Jobs