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Flex Schedule Remote Customer Service Rep Jobs in Renton, WA

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Director, Customer Success Schedule: Monday - Friday during regular business hours in your timezone ... Job Overview: We're looking for a Customer Support Representative to join our fully-remote team.

Globe Life

Be Seen First

Customer Sales and Support Associate - Remote

Spokane, WA · Remote

$60K - $80K/yr

As a Remote Customer Sales and Support Associate, your responsibilities include developing customer ... customer service. What You'll Do * Respond to client inquiries and provide product information ...

New

Remotetravelcareers

Trip Customer Care

Bellevue, WA · Remote

$18 - $24.50/hr

... remote Trip Customer Care representative to provide friendly and reliable service to clients ... Flexible schedule opportunities * Work from home * Training and growth potential * Supportive team ...

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All JobsCustomer Service Rep JobsFlex Schedule Remote Customer Service Rep JobsFlex Schedule Remote Customer Service Rep Jobs in Renton, WA

Flex Schedule Remote Customer Service Rep information

See Renton, WA salary details

$11

$21

$30

How much do flex schedule remote customer service rep jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for flex schedule remote customer service rep in Renton, WA is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.51 per hour, depending on experience, location, and employer.

What is a flex schedule remote customer service rep?

A Flex Schedule Remote Customer Service Rep is a customer service professional who works from home and has flexible working hours instead of a traditional 9-to-5 schedule. This role involves assisting customers via phone, email, or chat, addressing their questions, concerns, or technical issues. The flexible schedule allows employees to choose or adjust their shifts to better fit their personal lives, as long as they meet the company's requirements. This position is ideal for individuals seeking work-life balance and the ability to work remotely.

How does a flex schedule work for remote customer service reps, and what are the expectations for availability?

A flex schedule for remote customer service representatives typically allows you to choose from a range of shift options or adjust your working hours within certain guidelines set by the company. While this offers greater work-life balance, you may still be required to commit to core hours, meet weekly minimums, or coordinate with your team to ensure adequate coverage during peak periods. Flex schedules often require proactive communication and self-management to ensure all customer inquiries are handled promptly and service standards are met. It's important to clarify expectations with your employer regarding shift swapping, required meetings, and response times.

What are the key skills and qualifications needed to thrive as a flex schedule remote customer service rep, and why are they important?

To thrive as a Flex Schedule Remote Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk platforms, and basic computer applications is typically required. Outstanding time management, self-motivation, and empathy help you excel in providing customer support from a remote setting. These skills and qualities are crucial for delivering responsive, effective service and maintaining customer satisfaction while working independently.

What is the difference between Flex Schedule Remote Customer Service Rep vs Part-Time Remote Customer Service Agent?

AspectFlex Schedule Remote Customer Service RepPart-Time Remote Customer Service Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome-based, flexible hoursHome-based, limited hours
Employer UsageUsed by companies offering flexible scheduling optionsUsed by companies needing part-time support
Search IntentLooking for flexible, full or part-time remote customer service rolesSeeking part-time remote customer service positions

The main difference is that the Flex Schedule Remote Customer Service Rep offers flexible hours and potentially full-time work, while the Part-Time Remote Customer Service Agent typically works limited hours with a fixed schedule. Both roles require similar credentials and are home-based, but the flexibility and hours differ based on employer needs and job structure.

What are popular job titles related to Flex Schedule Remote Customer Service Rep jobs in Renton, WA?

For Flex Schedule Remote Customer Service Rep jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Flex Schedule Remote Customer Service Rep jobs in Renton, WA look for?

The top searched job categories for Flex Schedule Remote Customer Service Rep jobs in Renton, WA are:

What cities near Renton, WA are hiring for Flex Schedule Remote Customer Service Rep jobs?

Cities near Renton, WA with the most Flex Schedule Remote Customer Service Rep job openings:

Flex Schedule Remote Customer Service Rep jobs near you
Infographic showing various Flex Schedule Remote Customer Service Rep job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,978 per year, or $21.1 per hour.

Customer Support Representative

Seattle, WA • Remote

ThinkReservations
Traveler Accommodation • 11 - 50 employees
Learn more about ThinkReservationsexternal

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Position Customer Support Representative

FLSA Classification: Hourly, Non-Exempt

Reports to: Director, Customer Success

Schedule: Monday - Friday during regular business hours in your timezone

States Eligible for Hire: AK, AR, CO, DE, FL, ME, MA, MI, MN, NY, OH, OK, PA, SC, TX, UT, VA, WA

Who We Are:

ThinkReservations is one of the leading hospitality technology platforms in the United States. With more than 2,000 businesses using our property management system, channel manager, booking engine, website design and digital marketing services, we are focused on bringing innovative tools and functionality that will allow our customers to pursue growth and deliver exceptional guest experiences. At ThinkReservations, we work together every day to be the top of mind choice in our industry as the all-in-one solution for our customers.

Job Overview:

We’re looking for a Customer Support Representative to join our fully-remote team. This is the ideal role for an exceptional communicator who excels at improving a situation, can consistently keep a calm presence, and is fiercely passionate about going the extra mile to make customers’ lives better.

Job Responsibilities:
  • Support our clients via telephone, email, and online chat, to assist clients with queries, concerns, feedback, and issues in a warm, courteous, and professional manner.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Identify and employ the most efficient way to resolve concerns within set SLAs.
  • Ensure that appropriate changes are made to resolve customers' problems.
  • Deescalate challenging situations and interactions to defuse situations to best help the client find a resolution or the best path forward.
  • Set and maintain appropriate expectations and provide a consistent experience for clients that align with our support and services offered.
  • Ensure customer satisfaction with our products, services, support, and facilitate consistent positive interactions with our clients and partners.
  • Prioritize urgent and timesensitive issues and collaborate with internal teams to resolve the situation to the client’s satisfaction within set SLAs.
  • Assist clients with connecting integrations offered through our product.
  • Assist clients with connecting 3rd party systems to our Channel Manager.
  • Troubleshoot and help find resolutions with issues related to our products, services, and integrations.
  • Stay updated and knowledgeable on our products and services.
  • Manage administrative components of client accounts such as, but not limited to, updating client records and recording accurate and detailed notes.
  • Maintain favorable metrics in handling tickets, calls, and customer satisfaction.
    • Preferred Qualifications:
  • 1+ year of experience with customer support or customer success, preferably in a B2B environment
  • 1+ years of experience working with lodging property management software is preferred
  • Strong listening and reading comprehension skills as well as the ability to relay information effectively in both oral and written form.
  • A penchant for empathy, patience, and service with a customer focused mindset.
  • Demonstrated experience solving complex problems through troubleshooting and appropriate decision making.
  • Exceptional time management skills with the ability to manage your own schedule to prioritize effectively and deliver results.
  • Ability to adapt to changing situations and client needs and maintain composure and professionalism during customer interactions.
  • Experience with Customer Support Software, Project Management Software, Multimedia Conferencing Software, and Office Productivity Software a plus. Knowledge and handson experience with SalesForce a plus.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Professional proficiency in English written and oral communication is a must.
  • An area in your home with limited distractions that can act as a home office.
  • Able to work oncall shifts
    • What ThinkReservations Can Offer You:
  • Remote first working environment
  • Company Medical Insurance We cover 100% of the employee only premium on the base plan!
  • Dental, Vision, Short Term Disability, and Life Insurance available at a group rate
  • 15 days PTO which increases throughout your tenure!
  • Paid Sick Time that is accrued per biweekly pay period
  • 8 Paid Company Holidays
  • Bereavement, Voting and Parental Leave
  • Access to 401K Company Plan
  • Equipment stipend to help you set up your home office!
  • A company provided computer with any associated technical equipment such as keyboard, mouse, external monitor, etc.

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