Flex Ride Jobs in Illinois (NOW HIRING)

A high school diploma or equivalent certification is required; a Bachelor's degree is preferred. Preferred experience includes parking and transportation operations, customer service, permit or transactional sales, and general administrative work. Candidates should have a minimum of one year of cash handling experience and two years of customer service experience, along with excellent oral and written communication skills. The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple projects simultaneously while meeting deadlines in a fast-paced environment. The ability to handle sensitive issues with tact and diplomacy is essential.

As a Parking Office Customer Service Representative, ideal candidate will coordinate the activities and day-to-day functions of the Parking Office, works directly with Transportation and Parking Services Managers to ensure the goals and objectives specified for transit and parking operations are accomplished in accordance with established priorities, time limitations, funding limitations and other specifications. Runs reports via the parking database(s), maintaining parking lot inventory counts and cash-handling operations. Supports transit operations by working collaboratively with transportation management to ensure passenger counts are collected, analyzed and accurately reported at appropriate intervals. The University's parking program is managed using T2's Flex database. Using Flex, develops customer queries, allocates permits for online sales and coordinates logistics for e-business transactions. Ensures access and revenue control equipment is functioning properly and maintained in good working order by working with the Parking Manager, Supervisor, and Parking Monitors. Assists with ensuring pay-in-lane and pay-on-foot equipment is maintained in good working order and that a preventative maintenance scheduled is adhered to. Works with industry specific vendors to order parts as needed or to restore equipment to working order when there is a malfunction. Coordinates with parking and other administrative and management level staff on project tracking and project management. Manages special projects or functions related to Transportation and Parking Services. Coordinates all TDM programs which currently include the occasional parking program, carpool program, car-share program, ridership data analysis, and dial-a-ride/injured student shuttle service coordination. Assists with coordinating the day-to-day operations of Transportation and Parking Services. Monitors customer interactions and handles cash operations with limited supervision. Schedules maintenance for the pay-in-lane and pay-on-foot equipment, working with vendors when there is a malfunction. Provides day-to-day assistance with addressing customer complaints, attending to operational issues and ensuring transit providers adhere to posted schedules. Assists supervisors to plan and organize the parking and transportation logistics for events which occur on campus. Performs other related work as needed.