Flex Home Based Chat Moderator Jobs (NOW HIRING)

About the Bilingual Mental Health Coach - French/English (Part-Time W2) at Headspace:
As a Bilingual Mental Health Coach with Headspace, you play an instrumental role in making our mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Bilingual Coaches have regular touchpoints w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress in both French and English.
Coaches are an integral part of each member's multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.
Headspace coaching is delivered through text-based-chat and video within the Headspace app. This means as a Headspace coach you'll be providing services through the use of a computer and with a strong ability to translate your skillset both into writing and verbally. In addition to coaching our members, you'll also take advantage of team meetings, supervision, and training.
Headspace supports French speaking members and hires bilingual French and English speaking coaches. This is a part-time, W2 role that requires bilingual coaches to provide text-based coaching to members in both French and English, depending on member demand and scheduling. Due to high demand, bilingual coaches will also be called upon to provide regular coaching to the English-speaking general audience
Headspace coaches are ready to be part of a community working collaboratively to bring greater mental health access to the world.
Important Note:
We provide 24/7 support to our members, this means coaches are assigned to work up to 5 holidays per year.We are unable to hire licensed clinicians for this role or individuals 12 months from receiving licensure. Additionally, we are also unable to provide any type of clinical supervision towards licensure.Due to the nature of healthcare services provided to our customers, partners and members, all work must be provided in the U.S. Data, specifically personal health information may not be accessed, disclosed or used outside of the U.S. Please note that the U.S. is limited to the 50 states of the United States -- it does not include U.S. territories like Puerto Rico.
Shift Structure & Hours

• Hiring for the following shifts:
  • 7am-12pm PST - Friday, Saturday, Sunday, Monday
  • 7am-12pm PST - Thursday, Friday, Saturday, Sunday
  • 10am-3pm PST - Friday, Saturday, Sunday, Monday
  • 10am-3pm PST - Thursday, Friday, Saturday, Sunday
• 4 consecutive days per week, with the same shift time each day
• 20-29 total hours per week; shifts typically 4-5 hours each
• Scheduling may flex based on business needs, with notice provided

Compensation

• $30-$38 per hour (Part-Time W2)
• Exact rate determined during the interview process based on factors including credentials, experience, specialties, languages spoken, and populations served

How your skills and passion will come to life at Headspace:

• Carry a flexible caseload of members (up to 29hrs/week) and complete intakes of new members
• Attend and respond to multiple tasks, situations and responsibilities simultaneously throughout your shift
• Maintain accurate and timely documentation and paperwork (I.e. discovery sessions, care plans, daily notes and other required paperwork)
• Excellent communication, writing and typing skills (spelling, grammar, syntax)
• Collaborate through notes with member's Clinical Team to collaborate on their care plan
• Coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career
• Collect information on risk in the moment with members using the Columbia-Suicide Severity Rating Scale (C-SSRS), taking the appropriate next steps and escalating care as needed.

What you've accomplished:

• Excel at empathetic listening, building strong rapport through video and text-based chat, and providing compassionate support throughout the process of personal growth in English and French
• Have the ability to create a sense of warmth, openness, and calmness through text-based chat
• Have the ability to relate to others and connect quickly
• Work well within a team and demonstrate exceptional interpersonal skills with colleagues
• Are open to receiving and providing constructive feedback
• Are adaptable and comfortable with ambiguity, novel situations and change
• Are a strong critical and creative thinker
• Are comfortable and have demonstrated experience with using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
• Are a culturally responsive provider, open to and capable of working with diverse populations
• Shows resilience, remaining calm under pressure and an ability to multi-task when necessary

Required Education and Experience

• A minimum of two years of coaching experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor.
• Board Certified as ICF-ACC, ICF-PCC, ICF-MCC, and/or NBC-HWC coach
• A minimum of two years relevant experience in the mental health industry
• Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
• Ability to deliver text-based care, including working with multiple text/chats at one time
• Fluency in Google Suite, Zoom
• Private business environment to conduct text coaching sessions

Required Bilingual Proficiency (French and English):

• Understand a wide range of longer and more demanding texts and be able to speak proficiently in a text based session
• Can recognize and respond to implicit meaning in text/chat form
• Express ideas without too much searching for vocabulary or expressions
• Effectively use the language for social, coaching and professional situations
• Create well-structured and detailed responses on complex topics

Preferred but not required

• MA degree in a psychology-related field
• Experience with triage and working within a team-based care model
• Have worked with a video and text-based platform providing care in the past

About the Company:
Headspace is the world's most accessible and comprehensive digital mental health and wellbeing platform. Headspace and Headspace have come together at a critical moment of global need. Headspace will democratize mental health and wellbeing so people around the world are supported by a full spectrum of affordable care. In addition to its vast library of mindfulness and meditation content, our behavioral health system offers emotional support, guidance, therapy, and medication from professional coaches, licensed therapists, and psychiatrists, respectively.
Our mission is to create a world where mental health is never an obstacle. By harnessing the power and convenience of a smartphone, Headspace is able to provide access to high-quality care to anyone, anywhere, in order to reduce symptoms of stress, anxiety, and depression.
How we feel about Diversity & Inclusion:
Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
Privacy Statement
All member records are protected according to our Privacy Policy. Further, while employees and contractors of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship-including, for example, a managerial relationship.
As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.
Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.
For how we will use the personal information you provide as part of the application process, please see: https://organizations.headspace.com/page/applicant-notice.