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Flex Banker Jobs in Arizona (NOW HIRING)

Lam Research

Supv 1, Logistics

Phoenix, AZ · Hybrid

Exhibits thorough understanding of international Letters of Credit and other forms of banking ... Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the ...

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Flex Banker information

What is a Flex Banker?

A Flex Banker is a versatile banking professional who can perform a variety of roles within a bank branch, such as teller, customer service representative, and sometimes even personal banker duties. They are trained to handle multiple tasks, which allows the bank to allocate resources more efficiently based on customer needs and branch activity. Flex Bankers typically assist customers with transactions, answer account questions, open new accounts, and provide general banking support. This role requires strong communication skills, adaptability, and a solid understanding of bank products and procedures.

How does the Flex Banker role differ from traditional teller positions in terms of daily responsibilities and team collaboration?

Flex Bankers typically handle a wider variety of tasks compared to traditional tellers, including both transactional banking services and customer relationship management. They may rotate between the teller line and the lobby, assisting customers with account inquiries, opening new accounts, and providing guidance on banking products. This role often requires strong adaptability, as Flex Bankers collaborate closely with other team members such as personal bankers and branch managers to ensure seamless customer service. The dynamic nature of the position provides valuable exposure to multiple aspects of branch operations, which can be beneficial for career growth within the bank.

What key skills and qualifications are needed to thrive as a Flex Banker, and why are they important?

To thrive as a Flex Banker, you need a solid understanding of banking products, customer service, and cash handling procedures, often supported by a high school diploma or equivalent. Proficiency in banking software, point-of-sale systems, and compliance regulations is typically required. Strong interpersonal skills, adaptability, and attention to detail help you excel in serving diverse customer needs and shifting between various branch roles. These skills and qualities are crucial for ensuring accurate transactions, regulatory compliance, and positive client experiences in a dynamic banking environment.

What is the difference between Flex Banker vs Customer Service Representative?

AspectFlex BankerCustomer Service Representative
CredentialsHigh school diploma; banking certifications optionalHigh school diploma or equivalent; customer service training
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Industry UsageFinancial services, bankingBanking, retail, service industries
Job FocusHandling banking transactions, sales, financial adviceAssisting customers, resolving inquiries, processing transactions

Flex Bankers and Customer Service Representatives both work in banking environments, but Flex Bankers often handle a broader range of financial services and sales, while Customer Service Representatives focus on customer support and transaction processing. The roles overlap in customer interaction but differ in scope and responsibilities.

Does Flex Banker have entry level positions?

Flex Banker positions are often available at entry levels, suitable for candidates with minimal prior banking experience. These roles typically require strong customer service skills and may involve training on banking systems and procedures. Entry-level positions provide opportunities to develop financial knowledge and professional skills within the banking environment.

What are the most commonly searched types of Banker jobs in Arizona?

The most popular types of Banker jobs in Arizona are:

What cities in Arizona are hiring for Flex Banker jobs?

Cities in Arizona with the most Flex Banker job openings:

Flex Banker jobs near you

Personal Banking Specialist - Glendale

Bell Bank

Phoenix, AZ • On-site

Full-time

Posted yesterday

New

Bell Bank rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

147th of 174 rated banks

Job description

A Personal Banking Specialist (PBS) provides basic support for personal banking services, such as account management and performs advanced teller functions with a high degree of accuracy and efficiency and provides comprehensive support for personal banking services. This includes assisting customers with account management, educating customers on Bell Bank's products and services, and providing assistance on these products to meet customers' financial needs.
Responsibilities
  • Personal Banking Duties:
    • Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner.
    • Conducts professional meetings with current and prospective customers to assess their financial needs and objectives.
    • Opens and maintains personal and business accounts.
    • Has basic knowledge of banking products, including checking and savings accounts, certificates of deposit, and individual retirement accounts. They can recommend and customize solutions for customers based on financial goals.
    • Actively identifies cross-selling opportunities and works to grow the bank's portfolio by recommending financial products and services tailored to customer's needs.
    • Meet individual goals and assist in meeting branch goals.
    • Resolves customer inquiries and issues by gathering relevant information, researching records, and ensuring prompt, satisfactory resolutions.
    • Manages overdrafts, collections, and technical exceptions for assigned accounts.
  • Teller Duties: (Frequency of these functions will be determined by branch needs.)
    • Accurately processes simple and complex (sensitive or high value) financial transactions, fulfilling customer requests in a timely manner to ensure the highest customer satisfaction. Assist less experienced team members with handling complex transactions while seeking the best customer resolutions.
    • Addresses simple and complex customer issues and grievances as able. Escalates complex customer issues and seeks guidance from senior staff when a situation or grievance falls outside of current policies and procedures.
    • Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors.
    • Knows what services Bell Bank offers and seeks opportunities to refer customers and/or non-customers to appropriate personnel/teams. This role serves as a basic educational resource, providing immediate base-level support to customers on the details of Bell Bank's products and services.
    • Assists in creating a clean and professional environment by maintaining neat, uncluttered tills, teller lines, and customer areas.
    • Maintains security and confidentiality of personal customer information.

Bell Bank Culture, Policy and Accountability Standards
  • Know and live Bell Bank's values, bottom line, customer service standards, Golden Rules, and LOCBUTN by building personal connections with customers and employees and using their names as often as possible.
  • Conduct activities consistent with established Bell Bank policies, procedures and systems, the Code of Conduct, the Bank Secrecy Act and all applicable state and federal laws and regulations.
  • All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
  • Prompt and reliable attendance.
  • Perform other duties as assigned.

Education, Experience, and Other Expectations
  • H.S. Diploma or General Education Degree (GED)
  • 2-4 years of customer service experience.
  • 0-2 years of working in a banking, financial, or professional setting preferred.
  • Experience using Microsoft products: Outlook, Word, Excel preferred.
  • Ability to work flexible hours to include mornings, evenings, and Saturdays (branch specific) as scheduled.
  • Flex PBS must be flexible in schedule and have ability to commute to any location within a specific region as needed.
  • Part Time PBS must work a set minimum number of hours per week, as determined by the branch leadership.

Knowledge, Skills, and Abilities
  • Bookkeeping, calculator, and keyboarding skills.
  • Good communication, listening, and social skills
  • Attention to detail.
  • Timeliness and reliability.
  • Bilingual (Spanish) skills preferred.

What Bell Bank employees say

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