Flex Alarm Manager Jobs in Springfield, VA (NOW HIRING)

Restaurant Manager

Function:Operations (OS)

RolePurpose

As Restaurant Manager, you make the restaurant feel brilliantly consistent, human, and alive-You show up where it matters most, on the floor , with the team - setting the tone for service and bringing calm, confident direction to every moment while,protecting the Nando's experienceandkeeping the whole operation humming. You set the tone for service, coach in the moment, uphold standards without compromise, and grow confidence and capability shift after shift-so guests feel the warmth of our hospitality every time.

Role Purpose

Lead a safe, smooth,standardoftightoperation that delights guests and develops people. Translate plans into daily execution, use insight to make smart decisions fast, and create an inclusive environment where everyone can do their best work.

Scope & Span of Accountability

Operates as anin-restaurantleader of leaders, ensuring the restaurant is prepared beforepeaks;standardsareupheld throughout service, and handovers setup the next teamfor success. Alternates between leading the floor and picking up critical stations to protect speed, quality, and atmosphere.

Operational Rhythms

Opening

• ReviewManager Communication Log (MCL), staffing lineup, catering orders, and the day's forecast;validatepreviousinventory and complete prep/production sheets.
• Complete safe count; assign cash drawers; order change; prepare chicken cook sheet (where applicable).

Shift Changeover

• Reconcile AM monies and the safe;validateproduction and station readiness; walkthrough; document MCL handover notes.

Closing

• Final walkthrough; setnext daycatering; closing inventory; reconcile cash;validatetimekeeping; run end-of-day reports; update the MCL.

Cash & Security (when supervising)

• Practice responsible cash management: floats, safe counts, deposits, cashiercheckouts, refunds/voids/discounts per policy; safeguard keys, secure doors, set alarms; follow escalation protocols.

Key Focus Areas & Responsibilities

People - Lead, Coach, and Build Belonging

• Lead in the Nando's Way:ModelPride, Passion, Courage, Integrity, and Family; grow culture through daily behaviors and decisions.
• Communicate Brilliantly:set clear expectations, run motivating briefs/meetings, givetimelyfeedback, flex style to the person and the moment.
• Recruit, Onboard & Develop:support interviewing, onboarding, and station signoffs; coach on SOPs; buildcross trainingplans; strengthen the buddy system; grow future Shift Leads.
• Manage People Processes:ensure fairness and consistency; support ER basics; ensure required documentation is complete and filed correctly.
• Wellbeing & Safety:monitor energy and breaks; deescalate conflict; keep the environment psychologically and physically safe.

Brand - Protect the Nando's Experience

• Deliver Consistent Standards:Conducttravel paths;upholdcriticaltouchpoints(atmosphere, quality, speed) across all channels.
• Hospitality & Recovery:role modelwarm welcomes/fond farewells; table touches/checkbacks; resolve issues with empathy and judgment; escalate per process.
• Channel Management:keepeatingprimacy whilemaintainingtakeaway and delivery standards; coach accuracy to reduce missing items.

Commercial - Sales, Labor, and Profit

• Drive Sustainable Sales:connect the team to daily/weekly targets; apply simple, approved local tactics in line with guidance.
• Use Insights to Decide:read and react to forecast; align deployment and breaks to flow; coach leaders to use dashboards and act on trends.
• OptimizeProfit:manageportioncontrol and waste ("cook less, more often"); protect speed/quality; handle daily financial processes to standard.

Operations - Food Safety, Stock, Cleanliness

• Food Safety & Compliance:enforce hygiene; complete daily/weekly logs (temperatures, labels, hot holds); manage allergy orders; escalate food safety complaints appropriately.
• Stock & Production:Setproduction to forecast; accept deliveries accurately; rotate stock;maintainportions; reduce waste with coaching and daily checks.
• Cleaning & Maintenance:lead daily/weekly cleaning schedules; ensureappropriate PPE; log and escalate maintenance issues; adjust service flow when issues arise.

Changing Lives - Community, Planet, Opportunity

• Create Belonging:judgment freeteam environment; celebrate strengths; build confidence; live "Family."
• Planetary Goals:reinforce recycling/energy routines; ensure oil recycling and waste processes are followed on shift.
• Community Actions:follow localpartnership processes (e.g., food donation programs) and share wins to inspire participation.

Level & Decision Rights

• Scope & Span: Owns the day-to-day restaurant operation-scheduling/roster execution, onboarding, ER support, stock and cleaning routines, and customer recovery.
• Decision Authority: Leads tactical and operational decisions for service, deployment, and standards; supports ER cases; implements weekly plans; escalates higher risk/enterprise issues toPatrao/MD asrequired.
• Risk & Compliance Exposure: Daily/weekly audit readiness; food safety, H&S basics, license postings/incident documentation; protects brand and legal posture on shift and across the week.
• Time Horizon: Daily weekly (turning the plan into consistent execution and KPI delivery).

Governance, Risk & Compliance

Own the restaurant's audit cadence (daily/weekly routines) and compliance posture: food safety, H&S basics, licensing visibility, incident documentation; support ER processes and escalatehigh-riskissues promptly.

Leading in the Nando's Way

You bring the spirit of Ubuntu into action-leading collaboratively, challenging with heart, and uplifting those around you. You blend having fun, making money, and changing lives; communicate brilliantly; support change with positivity; and rolemodel Pride, Passion, Courage, Integrity, and Family.

Future Leaders Wanted

Some people see a restaurant job. We see future Shift Leads, Assistant Managers, Patraos, and business leaders.

If you're driven, curious, and ready to grow, we'll provide the training, coaching, and opportunities to help you take the next step in your career. Many of our leaders started on the front line. Your journey could start here too.

What You Bring (Knowledge, Skills & Experience)

• 2-3 years of restaurant management experience (fast casual, QSR, or full service)

• Demonstrated ability to lead full shifts, including deployment, breaks, and peaktime operations

• Proven experience delivering KPIs (sales, labor, food quality, audits, speed of service)

• Experience hiring, onboarding, and training team members

• Documented experience managing inventory, ordering, prep, and food safety routines

• Proven ability to resolve guest issues and support team conflict resolution

• Experiencemaintainingcompliance with food safety, health department, and brand standards

• Track recordof developing team members into new roles or certifications

• Education / Certifications: High school diploma or equivalent; Serv Safe Manager (or market equivalent), Allergen Certification and alcohol service certifications whererequired.

Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.