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Fix Protocol Support Jobs in New York (NOW HIRING)

Phaxis

Aladdin Application Support Engineer

Manhattan, NY · On-site

$40 - $53/hr

Practical experience reading and interpreting FIX protocol logs to troubleshoot order and execution ... Proven experience providing L2/L3 application support, including incident triage, root cause ...

Jain Global

Senior Execution Support Engineer

New York, NY · On-site

$180K - $225K/yr

Strong understanding of FIX protocol and electronic trading workflows. * Hands-on experience with ... Experience supporting multiple asset classes such as equities, options, futures, FX, fixed income ...

StradIT

OCP Engineer

Jersey City, NJ · On-site

Products used and supported in this effort include but are not limited to: * Broadridge Appia and ... Good knowledge of FIX protocol and FIX order flow. * Good administrator knowledge of Linux and ...

Stradit LLC

OCP Engineer

Jersey City, NJ · On-site

$150 - $200/hr

Products used and supported in this effort include but are not limited to: * Broadridge Appia and ... Good knowledge of FIX protocol and FIX order flow. * Good administrator knowledge of Linux and ...

Volto USA

Charles River Devloper

Newark, NJ · On-site

Develop and support integrations using REST APIs, FIX protocol, and messaging frameworks. * Automation & Scripting: Create automation scripts for batch processes, data feeds, and workflow ...

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Fix Protocol Support information

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How much do fix protocol support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for fix protocol support in New York is $43.62, according to ZipRecruiter salary data. Most workers in this role earn between $32.36 and $51.01 per hour, depending on experience, location, and employer.

What is a fix protocol support specialist?

FIX Protocol Support specialists are professionals who provide technical assistance for the Financial Information eXchange (FIX) protocol, which is a standard electronic communications protocol used to facilitate real-time exchange of securities transactions and market information. Their responsibilities typically include troubleshooting connectivity issues, monitoring message flows, onboarding clients, and ensuring smooth integration between trading systems. They work closely with traders, developers, and external clients to resolve technical problems and ensure effective communication between trading platforms. Strong knowledge of the FIX protocol, networking, and financial markets is essential for this role.

What skills and qualifications are needed to thrive as a fix protocol support specialist?

To thrive as a FIX Protocol Support specialist, you need a solid understanding of the FIX protocol, financial markets, and troubleshooting skills, often supported by a degree in computer science, finance, or related fields. Familiarity with trading platforms, network monitoring tools, and ticketing systems like Jira, as well as knowledge of scripting or SQL, is commonly required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are critical soft skills for this role. These skills ensure swift resolution of technical issues, minimize trading disruptions, and maintain trust with clients and stakeholders in high-stakes financial environments.

What are common challenges faced by fix protocol support specialists, and how can these be addressed?

Professionals working in FIX Protocol Support often encounter challenges such as troubleshooting connectivity issues, interpreting FIX message logs, and managing multiple client integrations simultaneously. These challenges require strong analytical skills, attention to detail, and the ability to communicate technical information clearly to both technical and non-technical stakeholders. To address these issues, staying current with FIX standards, using robust monitoring tools, and fostering close collaboration with development and QA teams can greatly improve efficiency and client satisfaction.

What is the difference between Fix Protocol Support vs Trading Support Specialist?

AspectFix Protocol SupportTrading Support Specialist
Required CredentialsKnowledge of FIX protocol, certifications in finance or ITFinancial industry certifications, technical knowledge
Work EnvironmentFinancial firms, trading platforms, IT teamsTrading desks, brokerage firms, financial institutions
Employer & Industry UsageUsed in electronic trading, market data firmsUsed in brokerage, asset management, trading firms

Fix Protocol Support primarily focuses on maintaining and troubleshooting FIX protocol communications used in electronic trading. Trading Support Specialists handle broader trading operations, including order management and client support. While both roles require financial and technical knowledge, Fix Protocol Support is more specialized in communication protocols, whereas Trading Support Specialists have a wider scope in trading activities.

What are popular job titles related to Fix Protocol Support jobs in New York?

For Fix Protocol Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Fix Protocol Support jobs in New York look for?

The top searched job categories for Fix Protocol Support jobs in New York are:

What cities in New York are hiring for Fix Protocol Support jobs?

Cities in New York with the most Fix Protocol Support job openings:

Fix Protocol Support jobs near you
Infographic showing various Fix Protocol Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,729 per year, or $43.6 per hour.

Aladdin Application Support Engineer

Phaxis

Manhattan, NY • On-site

$40 - $53/hr

Contractor

Posted 20 days ago

Job description


Job Summary
We are seeking an experienced Aladdin Application Support Engineer to join our Trading Technology team, providing L2/L3 production support for Aladdin platform across front office trading and portfolio construction workflows. The ideal candidate has hands-on Aladdin front office experience, strong SQL skills, and a solid understanding of trading operations including FIX connectivity, broker mapping, and batch processing. This role works closely with front office users, trading desks, and support teams to resolve incidents, manage batch cycles, and ensure smooth day-to-day trading operations.
Key Responsibilities
  • Provide L2/L3 application support for the Aladdin platform, covering front office trading, order management, and portfolio construction workflows.
  • Monitor, troubleshoot, and resolve issues in Aladdin batch processing cycles (Green Package and related batch jobs), ensuring timely completion and escalating failures as needed.
  • Investigate and resolve trade execution and connectivity issues by analyzing FIX logs and message flows between Aladdin, brokers, and execution venues.
  • Manage and troubleshoot broker mapping and static data setup within Aladdin to support accurate trade routing and settlement.
  • Act as the primary liaison with support and client service teams to log, track, and drive resolution of platform issues, enhancement requests, and release-related queries.
  • Write and optimize SQL queries to investigate data issues, support root-cause analysis, and produce ad hoc reports for trading and operations stakeholders.
  • Partner directly with front office users (portfolio managers, traders, and trading assistants) to understand issues, gather requirements, and provide timely, clear resolutions.
  • Support incident, problem, and change management processes, including documentation of root cause analysis and resolution steps.
  • Participate in Aladdin release testing, upgrades, and regression testing cycles, validating front office and trading functionality.
  • Contribute to process improvement and automation initiatives to reduce recurring incidents and manual intervention.

Required Skills & Experience
  • Hands-on experience supporting or working on Aladdin platform, specifically front office / trading modules.
  • Working knowledge of Aladdin batch processing, including the Green Package and end-of-day/overnight batch cycles.
  • Strong SQL skills for data investigation, troubleshooting, and query writing (Oracle/SQL Server or similar).
  • Practical experience reading and interpreting FIX protocol logs to troubleshoot order and execution issues.
  • Experience with broker mapping and static/reference data setup in a trading platform.
  • Solid understanding of the trading lifecycle and trading domain concepts (order management, execution, settlement).
  • Proven experience providing L2/L3 application support, including incident triage, root cause analysis, and escalation management.
  • Experience coordinating directly with BlackRock (or equivalent vendor) support teams on platform issues and releases.
  • Strong stakeholder management skills, with experience supporting front office users such as traders and portfolio managers.
  • Excellent verbal and written communication skills, with the ability to translate technical issues for business users.

Preferred Qualifications
  • Knowledge of Fixed Income and Equity products and their trading workflows within Aladdin.
  • Experience with portfolio construction and order management concepts.
  • Familiarity with ITIL-based incident, problem, and change management processes.
  • Exposure to scripting or automation tools (e.G., Python, shell scripting) for support tooling.
  • Prior experience in a capital markets, asset management, or trading technology environment.

Education
  • Bachelor's degree in Computer Science, Finance, Engineering, or a related field (or equivalent practical experience).

Meet Your Recruiter
Lorena Daugherty
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About Phaxis

Sourced by ZipRecruiter

Phaxis has been working on behalf of amazing clients and candidates for over 20 years, with much success. We have filled over 94,000 roles across our actively serviced clients. Our team understands how to deliver for our clients while guiding our candidates through their career journey and we all want to get you where you want to be. Your goals are our goals, and we treat them as such. Once you work with us, you’re a part of the team! How can we help you? We’re dedicated to helping you find yours.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Melville , NY, US

Year founded

2002

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