At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're ... Here, our people come first; our colleagues are a part of a team that values individuality ...
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're ... Here, our people come first; our colleagues are a part of a team that values individuality ...
First Metro Bank information
What is the difference between First Metro Bank vs Personal Banker?
| Aspect | First Metro Bank | Personal Banker |
|---|---|---|
| Credentials | High school diploma or equivalent; banking certifications | High school diploma; banking or sales certifications preferred |
| Work Environment | Branch banking, customer service, financial transactions | Branch or retail banking, customer interaction, sales |
| Industry Usage | Used across retail banking institutions | Commonly used role within banks for customer service and sales |
First Metro Bank and Personal Banker roles both require customer service skills and banking knowledge. While First Metro Bank is a specific institution, the Personal Banker is a common role across many banks, focusing on client interactions, account management, and sales. The main difference lies in the specific employer versus the general job function.
What advancement opportunities are available for employees at First Metro Bank?
What is First Metro Bank?
What is the best job at First Metro Bank?
What skills and qualifications are needed to thrive as a bank teller at First Metro Bank?

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Re-posted 9 days ago
Job description
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships.
As a Banking Representative, you will interact with our customers as the 'face' of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service.
What you will do:
- You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
- You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
- You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
And... we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
Working Arrangements & Training:
Metro BankBirmingham/Solihull isMonday - Saturday store. We are currently recruiting for full time, 37.5 hours across 5 days.
You will be based in Birmingham, but there might be a business need for you to support our Solihull store.
Work-life balance matters to us.
Our full-time colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible.
We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams' sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.