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First Merchant Bank Jobs in Michigan (NOW HIRING)

FIRST MERCHANTS

Banking Center Manager

Northville, MI · On-site

First Merchants Bank is seeking a Banking Center Manager to join our team! This position will focus on developing and implementing sales plans, coaching and developing their team, providing strong ...

FIRST MERCHANTS

Banking Center Manager

Monroe, MI · On-site

First Merchants Bank is seeking a Banking Center Manager to join our team! This position will focus on developing and implementing sales plans, coaching and developing their team, providing strong ...

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First Merchant Bank information

What is First Merchant Bank?

First Merchant Bank is a commercial bank that offers a range of financial products and services, including personal and business banking, loans, savings accounts, and investment solutions. It serves individuals, small businesses, and corporate clients, providing both traditional banking services and digital banking options. The bank is known for its commitment to customer service and financial innovation, often playing a significant role in the financial sector of its region. First Merchant Bank may also be involved in community initiatives and economic development projects.

What are the key skills and qualifications needed to thrive as a First Merchant Bank employee?

To thrive as a First Merchant Bank employee, you need a solid understanding of financial principles, customer service, and banking operations, generally supported by a degree in finance, business, or a related field. Familiarity with core banking software, digital transaction platforms, and compliance certifications such as AML/KYC are typically required. Strong interpersonal skills, attention to detail, and problem-solving abilities help build trust with clients and ensure accurate financial transactions. These skills and qualities are crucial for maintaining regulatory compliance, delivering excellent customer service, and supporting the bank’s reputation and growth.

What are some of the common challenges faced by employees working at First Merchant Bank, and how can they overcome them?

Employees at First Merchant Bank often face challenges such as adapting to evolving financial regulations, meeting high customer service expectations, and managing multiple priorities in a fast-paced environment. Successfully navigating these challenges requires strong attention to detail, proactive communication with team members, and ongoing professional development. The bank typically provides training and mentorship programs to help staff stay current and excel in their roles, fostering a collaborative atmosphere where knowledge sharing is encouraged.

What is the difference between First Merchant Bank vs Commercial Banker?

AspectFirst Merchant BankCommercial Banker
CredentialsTypically requires a bachelor's degree in finance, banking, or related field; certifications like CFA or CPA are a plusSame as First Merchant Bank, often requiring similar degrees and certifications
Work EnvironmentBank branches, corporate offices, client meetingsBank branches, client offices, financial institutions
Industry UsageFinancial services, banking sectorFinancial services, banking sector
Job FocusManaging banking products, customer accounts, and financial servicesProviding loans, credit analysis, and financial solutions to businesses

Both First Merchant Bank and Commercial Bankers work within the banking industry, often requiring similar credentials and working environments. While First Merchant Bank may focus more on retail banking services, Commercial Bankers typically specialize in business and commercial lending. Understanding these differences helps job seekers identify the right career path within the banking sector.

What are popular job titles related to First Merchant Bank jobs in Michigan?

For First Merchant Bank jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching First Merchant Bank jobs in Michigan look for?

The top searched job categories for First Merchant Bank jobs in Michigan are:

What cities in Michigan are hiring for First Merchant Bank jobs?

Cities in Michigan with the most First Merchant Bank job openings:

First Merchant Bank jobs near you
Infographic showing various First Merchant Bank job openings in Michigan as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution.

Client Relationship Representative (Universal Banker)

First Merchants Bank

Rochester, MI

$17 - $22.25/hr

Full-time

Re-posted 22 days ago

First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

89th of 171 rated banks

Job description

First Merchants Bank is seeking a Customer Relationship Representative to join our team! This full time position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services that meet the current and future financial needs of bank customers. We support you so you can exceed personal sales and service goals while delivering a meaningful customer experience.

As part of this role you will:

  • Provide excellent customer service by:
    • Responding to customer requests for banking transactions.
    • Answering customer inquiries and problems with solutions that meet the customer’s current needs.
    • Continually building customer loyalty and customer advocates.
  • Contribute to overall banking center operation by:
    • Balance cash, daily transactions, vault and ATM.
    • Understanding and ensuring compliance, regulations and reporting.
    • Following information security policy and verification procedures to protect customer privacy.
    • Assist with opening and/or closing banking center.
  • Actively participate in a high performing sales environment by:
    • Selling bank products, making customer referrals and other activities to support the goals.
    • Knowing about all bank products.
    • Participating in daily/weekly meetings and coaching sessions.
  • Lead and act as an example to others by:
    • Training, coaching, and guiding staff with operational and sales skills.
    • Attending and/or completing applicable and required training sessions.
    • Actively participating in leading the sales and service activities at the Banking Center.
    • Assisting in banking center operations and ensure policies and procedures are followed.

To be successful in this position, we require the following:

  • High School Diploma or Equivalent.
  • Minimum of 6 (six) months of experience selling products or services.
  • Minimum of 1 (one) year of sales, banking and/or related experience.
  • S.A.F.E. Act Registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). This must be met within 3 (three) months of hire date.
  • Obtain Notary Public designation.
  • Ability to multi-task in a fast-paced environment.
  • In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:

  • Prior banking experience.
  • Ability to sell and cross-sell bank products and services.

First Merchants offers the following:

  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

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