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Description

Wonder World

Welcome to Wonder World, a new retail concept that's been developed by Go! Retail Group, the nation's largest pop-up specialty retailer. Headquartered in Austin TX and with operations in six countries, Go! Retail Group has been a presence in the retail landscape since 1993. 

At Wonder World, we are dedicated to helping people of all ages grow to become their best selves - curious, confident, creative and caring.

We believe in the heart of every person lies a universe brimming with imagination, waiting to be explored. At Wonder World, we believe in nurturing this boundless creativity, turning ordinary moments into extraordinary adventures.

We believe toy stores should be a world of wonder; a place to create cherished memories. 

We believe in the joy of play, and in the power of connection, of a smile, and of a good laugh! 

We believe in growing our business through accountability to our Customers and our Associates, curiosity about what we can do better, and responsibility for our results.  

At Wonder World We Believe In:

• Imagination having no bounds
• Expanding minds, one toy at a time
• Building bonds, one game night at a time
• Celebrating diversity & sparking inclusion
• Growing with wonder, Learning through play
• Spreading joy, one smile at a time

In our world...we have FUN!

• Play is essential
• Everyone is respected
• Curiosity is key
• You need to try everything
• Sharing is caring
• Imagination is embraced
• Creativity rules
• You learn from every experience
• Safety comes first

Key Holder

We are looking for a highly-motivated individual who genuinely loves working with people to join the team at our prototype Wonder World store in the Barton Creek Mall in Austin, TX.

As a Key Holder, you are a member of the Store Leadership Team and must embody what Wonder World stands for and be passionate about providing a positive, memorable experience for all Wonder World Customers and Associates.

Responsibilities of a Key Holder include, but are not limited to:

Creating an Animated, Appealing Environment

• Lead by example in modeling energetic and engaging Customer service behaviors 
• Demonstrating teamwork 
• Embracing new products and selling techniques with a positive attitude
• Coaching peers in anticipating customer needs, encouraging purchase and in creating a store atmosphere that is fun!
• Flawlessly executing merchandising standards and marketing events

Providing Leadership

• Supporting the Store Manager in building and maintaining a store culture of continuous growth by holding yourself accountable for demonstrating Customer-centric selling behaviors and for individual sales contributions 
• Building team morale by celebrating successes
• Partner in new-hire onboarding and in ensuring all team members have the information they need to create a fun in-store experience
• Ensure day-to-day operations including opening/closing store protocols are completed to Wonder World standard

Analyzing the Business

• Understanding how to assess KPIs and link them to behaviors to make real-time decisions r.e. coaching others 
• Quantitatively link the consistent delivery of the Customer experience to the achievement of sales goals
• Clearly and concisely share learnings with Home Office partners, always communicating with a solution-oriented mindset:
• Customer insights regarding product assortment
• Constructive feedback regarding in-store Events and/or visual merchandising/ product presentation 

Running a Safe, Profitable and Entertaining Store

• Ensuring all team members remain updated on company policies and store promotions and are competent in maximizing resources to improve Customer and Associate experiences  
• Consistently protect company assets through:
• Loss Prevention training and maintaining Loss Prevention protocols 
• Maintaining safety standards
• Following company policies
• Managing store supply inventory

Requirements

Qualification/ Basic Job Requirements:

• Genuine care for customers and a sense of curiosity to learn about their needs
• Enthusiasm for working in a fun environment and an overall sense of playfulness
• Preferred professional experience:
• Retail, Hospitality or Event execution
• Primary or Secondary Education Teaching
• Camp Counselling
• Knowledge in retail operations, sales, customer service, and merchandising is a plus 
• Ability to work a flexible schedule to meet the needs of the business, including but not limited to holidays, nights, and weekends
• Ability to manage a sales floor by delegating tasks effectively, ensuring the sales floor remains appropriately stocked and visually merchandised stocked, Associates are Customer-focused and store atmosphere is reflective of Wonder World

This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.

_______________________________________________________________________________________________________________________

Physical and Mental Requirements/Work Environment: The following are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, Wonder World may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation

_ Color Perception (Red, Green, Amber)  

X Seeing

X Clear Speech  

X Touching

X Hearing/Listening  

X Finger

X Hand  

X Dexterity

X Climbing   

_ Ability to Mount and Dismount Forklift/Truck

X Pushing/Pulling 

X Lifting (up to 30 pounds)

X Carrying (up to 30 pounds)    

_ Driving (local/over the road)

X Ability to move distances within and between locations/offices 

X Standing for long periods of time

Mental/Reasoning Requirements:

X Reading-Simple  

X Reading- Complex

X Writing- Complex   

X Writing-Simple

X Basic Math Skills    

X Analysis/Comprehension

X Judgment/Decision Making   

X Clerical

Work Environment:

X Shift Work  

X Works Alone

X Works with others 

X Verbal Contact w/Others

X Face-to-Face Contact   

X Inside 

_ Outside  

_ Extreme heat 

_ Extreme Cold     

_ Mechanical Equipment       

X Noise         

_ Pressurized Equipment

X Electrical Equipment    

X High Places    

X Moving Objects    

_ Fumes/Odors

_ Hazardous/Materials 

X Dirt/Dust

Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position