Firefly Health employees typically need a strong background in healthcare, health technology, or care management, often supported by relevant degrees or certifications (such as nursing, clinical operations, or healthcare administration). Proficiency with digital health platforms, electronic health records (EHRs), care coordination software, and telehealth tools is frequently required. Excellent communication, empathy, problem-solving, and adaptability are important soft skills for collaborating with patients and cross-functional teams. These competencies ensure employees can deliver effective, patient-centric care and support innovative solutions within a dynamic digital health environment.