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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL vous donne les moyens de faconner un avenir plus prometteur.

Chez JLL, nos equipes faconnent l'avenir de l'immobilier afin de creer un monde meilleur en combinant des services de classe mondiale, du conseil strategique et des solutions technologiques pour nos clients. Nous nous engageons a recruter les meilleurs talents et a leur offrir les moyens de s'epanouir, de developper des carrieres significatives et de trouver leur place au sein de notre organisation. Que vous possediez une solide experience en immobilier commercial, dans les metiers specialises ou en technologie, ou que vous souhaitiez transposer votre expertise vers une nouvelle industrie, rejoignez notre equipe pour contribuer ensemble a faconner un avenir prometteur.

Superviseur, Service a la clientele - JLL

Ce que ce poste implique :

En tant que Superviseur du Service a la clientele, vous dirigerez une equipe dediee a offrir une experience client exceptionnelle au Centre Eaton de Montreal, Place Montreal Trust et Le 1500. Vous anticiperez et repondrez aux besoins des clients avec le plus haut niveau de qualite et d'attention aux details, tout en servant de liaison cle entre l'equipe de gestion du centre, les detaillants, les fournisseurs de services et la communaute. Ce role vous permet de faconner directement l'experience des visiteurs tout en developpant et motivant votre equipe pour atteindre l'excellence operationnelle et contribuer aux objectifs commerciaux de JLL.

A quoi ressembleront vos journees :

• Diriger par l'exemple en assurant le service de premiere ligne et en engageant activement les clients dans les aires communes

• Gerer le budget des heures de personnel, embaucher, former et planifier les horaires de l'equipe du Service a la clientele

• Administrer l'ensemble du programme de cartes-cadeaux, incluant les politiques, procedures, inventaires et rapports de conciliation quotidiens

• Effectuer des visites regulieres aux boutiques pour maintenir d'excellentes relations avec les detaillants et offrir un soutien continu

• Collaborer etroitement avec l'equipe Marketing pour communiquer les activites promotionnelles et coordonner les evenements du centre

• Encadrer et motiver l'equipe en etablissant des objectifs de performance, en reconnaissant les realisations et en gerant les defis de performance

• Collecter et analyser les donnees de suivi promotionnel pour optimiser les programmes et evenements cibles

Qualifications requises :

• 3 a 5 annees d'experience dans un environnement de service a la clientele, d'accueil, de vente au detail ou de marketing

• Minimum de 2 ans d'experience en developpement et execution de programmes de service complets avec supervision d'equipe

• Maitrise du francais parle et ecrit (essentiel)

• Solides competences en leadership et techniques d'encadrement

• Excellentes aptitudes de communication et competences en resolution de conflits

• Capacite demontree a travailler efficacement dans un environnement dynamique et a accomplir plusieurs taches simultanement

Qualifications preferees :

• Maitrise de l'anglais pour interactions avec partenaires externes hors Quebec*

• Experience avec les systemes de gestion de cartes-cadeaux et programmes de fidelisation

• Connaissance des operations de centres commerciaux ou environnements de vente au detail

• Competences avancees en informatique et systemes de gestion

• Flexibilite pour travailler en soiree et pendant les conges selon les besoins

• Attitude proactive, approche axee sur les solutions et personnalite engageante

Lieu :

Montreal, Quebec

*Interactions orales et/ou ecrites avec des locataires ou partenaires externes bases a l'exterieur du Quebec (par exemple, fournisseurs de services, cabinets d'avocats, pairs, banquiers, firmes de courtage, firmes d'analyse de credit, agences de credits, clientele non-francophone, etc.)

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Guest Services Supervisor - JLL

What this job involves:

As Guest Services Supervisor, you will lead a dedicated team focused on delivering exceptional customer experiences at Centre Eaton de Montreal, Place Montreal Trust, and Le 1500. You will anticipate and meet customer needs with the highest level of quality and attention to detail, while serving as a key liaison between the shopping centre management team, retailers, service providers, and the community. This role empowers you to directly shape visitor experiences while developing and motivating your team to achieve operational excellence and contribute to JLL's business objectives.

What your day-to-day will look like:

• Lead by example by working front lines and actively engaging with customers in common areas

• Manage staff hour budgets, hire, train, and schedule Guest Services team members

• Administer the complete gift card program including policies, procedures, inventory management, and daily reconciliation reports

• Conduct regular store visits to maintain excellent retailer relationships and provide ongoing support

• Collaborate closely with the Marketing team to communicate promotional activities and coordinate centre events

• Coach and motivate team members by establishing performance objectives, recognizing achievements, and managing performance challenges

• Collect and analyze promotional tracking data to optimize targeted programs and events

Required Qualifications:

• 3-5 years of experience in customer service, hospitality, retail, and/or marketing environment

• Minimum 2 years of experience in developing and delivering full service programs with team supervision

• Fluent in French spoken and written (essential)

• Strong leadership and supervisory skills

• Excellent communication skills and conflict resolution/management abilities

• Proven ability to work effectively in a fast-paced environment and multi-task efficiently

Preferred Qualifications:

• Fluent in English for interactions with external partners based outside Quebec*

• Experience with gift card management systems and loyalty programs

• Knowledge of shopping centre operations or retail environments

• Advanced computer skills and management systems proficiency

• Flexibility to work evenings and holidays as needed

• Proactive attitude, solution-focused approach, and engaging personality

Location:

Montreal, Quebec

*Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

Location:

On-site -Montreal, QC

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.