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Financial Service Customer Service Representative Jobs in Florida

Money Mart

Financial Service Representative

Naples, FL · On-site

Whether customers visit us online, in branch, or through our mobile app, we focus on delivering ... Tamiami #103 GENERAL FUNCTION Financial Service Representatives support Money Mart customers by ...

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Financial Service Customer Service Representative information

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$7

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How much do financial service customer service representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for financial service customer service representative in Florida is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $22.84 per hour, depending on experience, location, and employer.

What is a financial service customer service representative?

Financial Service Customer Service Representatives are professionals who assist customers with their banking, investment, or insurance needs. They handle inquiries, resolve issues, process transactions, and provide information about financial products and services. These representatives often work for banks, credit unions, investment firms, or insurance companies. Their role is essential in ensuring customer satisfaction and maintaining strong client relationships within the financial industry.

How does a financial service customer service representative typically handle complex client inquiries or issues?

Financial Service Customer Service Representatives often encounter complex client inquiries related to account discrepancies, product details, or regulatory requirements. In these situations, they are expected to use their knowledge of financial products and company procedures to investigate and resolve issues efficiently. They frequently collaborate with back-office teams, compliance departments, or technical specialists to ensure accurate and timely solutions. Effective communication and a customer-focused approach are essential, as representatives must clearly explain outcomes and next steps to clients while maintaining compliance with industry regulations.

What are the key skills and qualifications needed to thrive as a financial service customer service representative, and why are they important?

To thrive as a Financial Service Customer Service Representative, you need strong knowledge of financial products, customer account management, and basic banking regulations, often supported by a high school diploma or relevant certifications. Familiarity with CRM systems, banking software, and secure data handling tools is typically required. Exceptional communication, active listening, and problem-solving skills help build trust and effectively resolve client issues. These competencies are vital for ensuring customer satisfaction, regulatory compliance, and the efficient operation of financial service institutions.

What is the difference between Financial Service Customer Service Representative vs Banking Customer Service Representative?

AspectFinancial Service Customer Service RepresentativeBanking Customer Service Representative
CredentialsTypically requires financial certifications or licenses, such as FINRA or state-specific licensesOften requires similar financial certifications, especially for handling accounts or loans
Work EnvironmentWorks in financial institutions, call centers, or online platforms handling various financial productsPrimarily based in bank branches or call centers assisting banking customers
Employer & IndustryFinancial service firms, investment companies, credit unionsBanks, credit unions, retail banking institutions
Search & Comparison IntentHigh overlap in customer support roles within finance, often compared for industry-specific customer service

Both roles involve assisting customers with financial products, but Banking Customer Service Representatives typically focus on banking services like accounts and loans within banks, while Financial Service Customer Service Representatives may handle a broader range of financial products across various financial institutions.

What cities in Florida are hiring for Financial Service Customer Service Representative jobs?

Cities in Florida with the most Financial Service Customer Service Representative job openings:

Financial Service Customer Service Representative jobs near you

Financial services Customer Rep

Jacksonville, FL • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

Other

Re-posted 13 days ago

Job description

Financial Services Customer Rep

Jacksonville, Florida, United States

$ 17.00 - 18.00 (US Dollar)

Financial services Customer Rep needs 1-3 years customer service, customer support or inside sales, financial, banking experience. Financial services Customer Rep requires: Onsite Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment. Financial/banking experience Careful attention to details and excellent time management skills. Proficiency in basic computer skills- Advanced Excel knowledge preferable. Intellectually curious about our business, our clients and focused on finding the best solutions. Excellent negotiation and analytical skills - Sales or Customer Service experience preferred Ability to work effectively both independently and as a team member. Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone. Ability and willingness to work a flexible schedule/overtime, as needed. Ability to take constructive feedback and implement training concepts into your ongoing development. Relationship Specialist/CSR duties: Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times. Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections. Responds promptly and accurately to customer inquiries and process a variety of customer requests within different levels of complexity. Including account reconciliation, account updates, document requests, invoices, buyout quotes, web portal troubleshooting, etc.

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About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

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