Financial Operations Support Jobs (NOW HIRING)

About Publicis Groupe

Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in marketing communications and digital transformation. Driven by data, cutting-edge technology, and creativity, our solutions enable brands to provide customers with tailored experiences on a large scale. We utilize the Power of One operating model to integrate and develop competencies that create increasing business value for current and future clients. We are present in more than 100 countries and employ over 90,000 professionals. 

About Publicis ReSources

Publicis ReSources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service end-to-end shared service organization in the industry, enabling Groupe agencies to innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis ReSources has grown to 5,000 employees in over 66 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury, and risk management.

We are looking for an experienced and proactive Finance Operations Manager to oversee the end-to-end execution of finance operations in Madrid. This role is responsible for ensuring efficient, accurate, and scalable processes across Accounts Payable (AP), Accounts Receivable (AR), billing, and operational treasury activities.

As a hands-on operational leader, you will focus on process execution, operational excellence, incident resolution, and performance management. You will play a key role in ensuring the smooth day-to-day functioning of finance operations, supporting business growth while maintaining high standards of accuracy, compliance, and service delivery.

1. End-to-End Finance Operations Ownership

• Own and manage day-to-day finance operations, including:
• Accounts Payable (AP)
• Accounts Receivable (AR)
• Billing and client invoicing processes
• Operational treasury (payments, collections, cash follow-up)
• Manage end-to-end billing processes, including invoice validation, purchase order matching and payment execution
• Ensure accurate and timely execution of all transactional finance activities
• Perform and supervise key reconciliations between operational systems and accounting
• Oversee the operational month-end close from an execution perspective
• Monitor overdues and ensure proper follow-up on outstanding balances

2. Operational Process Management & Efficiency

• Improve, standardize and document finance operational processes to increase efficiency and reduce errors
• Identify operational bottlenecks and lead corrective actions
• Drive automation initiatives and continuous process improvement
• Ensure operational controls are embedded in day-to-day workflows
• Participate in the transition or implementation of financial and operational systems

3. Incident Management & Operational Control

• Monitor and manage finance operational incidents across AP, AR, billing and treasury processes
• Ensure timely resolution of issues related to invoicing, payments, collections and reconciliations
• Manage internal and external incidents with vendors and clients
• Track and escalate critical issues impacting operations or financial accuracy
• Identify recurring issues, perform root cause analysis and implement corrective actions
• Maintain structured tracking and follow-up of incidents until resolution

4. Management of Finance Operations Teams

• Lead and manage operational finance teams (AP, AR, billing, treasury)
• Allocate resources, manage workloads and ensure service levels are met
• Drive accountability for execution quality, accuracy and timelines
• Ensure operational discipline and continuous improvement mindset within the team

5. Operational KPIs & Performance Management

• Define, monitor and improve operational KPIs, including:
• DSO / DPO
• Billing and payment error rates
• Invoice processing and payment cycle times
• Aging balances (clients and vendors)
• Backlog and incident resolution performance
• Ensure visibility of operational performance and drive corrective actions
• Support KPI automation and reporting tools

6. Stakeholder & Business Coordination

• Act as the key interface between:
• Finance (GL / Controlling)
• Operational teams (AP / AR)
• Business units / Agencies
• Ensure alignment on timelines, processes and operational requirements
• Support business teams in operational finance topics (POs, billing, client setup, compliance)

7. Systems, Scale & Continuous Improvement

• Participate in ERP implementations, system upgrades and process standardization
• Support or lead transitions to centralized or Shared Services Center (SSC) models
• Ensure data quality and operational consistency across systems
• Work with tools such as ERP, ARIBA, Altair/HFM, or similar operational systems

8. Compliance and Audit Support

• Ensure adherence to internal policies and financial controls within operations
• Maintain integrity of financial, tax and legal documentation
• Provide operational support during internal and external audits
• Coordinate delivery of documentation and resolution of audit queries related to operations
• Ensure readiness of processes and data for audits

Key Competencies

• Strong execution mindset and operational ownership
• Ability to manage high-volume, transactional environments
• Hands-on problem solving and incident resolution
• Strong focus on efficiency and process improvement
• Leadership of operational teams
• High attention to detail and data quality
• Ability to work in fast-paced, complex environments
• Clear and effective communication with cross-functional teams

Experience & Requirements

• Bachelor's degree in Finance, Business Administration, Accounting or similar
• Proven experience in finance operations (AP, AR, billing, treasury)
• Experience managing operational finance teams
• Experience in high-volume or complex operational environments
• Strong experience in process improvement and operational efficiency
• Experience working with ERP systems and financial tools
• Experience in Shared Services Center (SSC) environments is highly desirable
• Advanced Excel and financial systems knowledge
• Fluent English (required for coordination in international environments)