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Financial Customer Support Analyst Jobs (NOW HIRING)

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat ... any financial obligation to the recruiter or agency. Any unsolicited resumes, including those ...

ABB

Customer Support Analyst

New Berlin, WI · Hybrid

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Alexandria, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

Marvin

Customer Experience Support Analyst

Eagan, MN · On-site

... of customer service. The analyst will work collaboratively with a team of people as well as with ... Brighter Days Fund - financial support from your colleagues and the Marvin family during personal ...

Marvin

Customer Experience Support Analyst

Eagan, MN · On-site

... of customer service. The analyst will work collaboratively with a team of people as well as with ... Brighter Days Fund - financial support from your colleagues and the Marvin family during personal ...

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Financial Customer Support Analyst information

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How much do financial customer support analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for financial customer support analyst in the United States is $88,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $110,500.00 per year, depending on experience, location, and employer.

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Customer Support Analyst

Quantico, VA • On-site

Science Applications International Corporation
IT Services • 10K+ employees
Learn more about Science Applications International Corporationexternal

$90K/yr

Full-time

Posted 17 days ago

SAIC rating

7.6

Company rating: 7.6 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

Job description


SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program; this is a fully onsite position out of Quantico, VA.
(THIS POSITION REQUIRES A TS/SCI CLEARANCE & Sec+ CERTIFICATION. Target salary is $90k).
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
  • Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
  • Provides on-site and remote technical support to approved seat service DCSA end users.
  • Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
  • Coordinates, resolves, and closes service requests beyond first call resolution.
  • Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
  • Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
  • Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
  • Tracks customer satisfaction benchmarks and metrics.
  • Provides weekly, monthly, and customer service ad-hoc reports.
  • Executes change management to perform smoother transition migrations.
  • Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
  • Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
  • Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.

Qualifications
It is required that the Customer Support Analyst have the following qualifications:
  • Associates Degree in a related discipline and Six (6) or more years of related experience. An additional two (2) years of relevant experience may be considered in lieu of a degree.
  • Active Top Secret clearance with SCI eligibility.
  • IAT-II Certification in one of the following areas: CCNA-Security, CySA+, Security+ CE, and/or CND.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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