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Financial Customer Associate Jobs in Independence, KY

Store 7222 - Silverton, OH 45236 Part time JR118391 As a Customer Service Associate (CSA) you are ... financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa ...

Customer Service Associate

Hebron, KY · On-site

$15 - $18.75/hr

Store 7614 - Hebron, KY 41048 Part time JR116586 As a Customer Service Associate (CSA), you are the ... financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa ...

Store 7210 - Cincinnati, OH 45244 Part time JR120610 As a Customer Service Associate (CSA) you are ... financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa ...

Service Associate

Cincinnati, OH · On-site

$15 - $20.25/hr

Experience with CRM systems and basic financial software (experience with custodial platforms is a ... Exempt associates qualify for our flexible paid time off policy * Non-Exempt associates will ...

Service Associate

Cincinnati, OH · On-site

$15 - $20.25/hr

Experience with CRM systems and basic financial software (experience with custodial platforms is a ... Exempt associates qualify for our flexible paid time off policy * Non-Exempt associates will ...

Showing results 41-60

Financial Customer Associate information

See Independence, KY salary details

$18.2K

$50.2K

$74.3K

How much do financial customer associate jobs pay per year?

As of Sep 7, 2026, the average yearly pay for financial customer associate in Independence, KY is $50,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a financial customer associate do?

A Financial Customer Associate assists clients with their financial accounts, answering questions and resolving issues related to investments, banking, or retirement products. They often provide information about account balances, transactions, and company policies, as well as guide customers through various financial processes. This role usually involves communicating with clients over the phone, via email, or through online chat, ensuring a positive customer experience. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What skills and qualifications are needed to be a financial customer associate?

To thrive as a Financial Customer Associate, you need a solid understanding of financial products, customer service principles, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, financial account systems, and sometimes FINRA Series 6 or 7 certifications is advantageous. Strong communication, problem-solving, and active listening skills set top performers apart in handling client inquiries and concerns. These skills are crucial for ensuring client satisfaction, maintaining compliance, and building trust in financial services.

What does a typical day look like for a financial customer associate, and how do they interact with other teams?

A typical day for a Financial Customer Associate involves responding to customer inquiries about financial products, resolving account issues, and guiding clients through transactions or processes. Associates often work in a fast-paced call center or office environment, utilizing phone and online communication tools. Collaboration with other departments, such as compliance, operations, and financial advisors, is common to ensure accurate and timely service. This teamwork not only helps resolve complex customer issues but also provides Associates with valuable exposure to different aspects of the financial industry.

What cities near Independence, KY are hiring for Financial Customer Associate jobs?

Cities near Independence, KY with the most Financial Customer Associate job openings:

Senior Financial Accountant

Western & Southern Financial Group

Cincinnati, OH • On-site

$60 - $80/hr

Other

Re-posted 12 days ago


Western & Southern Financial Group rating

9.0

Company rating: 9.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

38th of 315 rated insurance


Job description

Overview

Performs complex Enterprise financial accounting and/or budgeting and cost accounting, reporting and analysis with a focus on accuracy, compliance, and continuous improvement. Prepares journal entries on a day-to‑day basis to properly record financial transactions. Prepares regulatory, external and internal financial reporting in compliance with U.S GAAP, statutory and regulatory requirements. Prepares financial analysis, presenting results to departmental and shared service leadership. Contributes to enterprise‑wide financial initiatives including implementation of new accounting standards, assessment of emerging accounting issues, and improvement of reporting processes. Serves as a subject matter resource on accounting topics, collaborating with operations, FP&A, and business stakeholders to interpret accounting guidance and assess the impact of complex or unique transactions. Works with minimal supervision and is responsible for making an established range of decisions, escalating to management when necessary.

Responsibilities What you will do:
  • Prepares complex general ledger accounting entries for life insurance subsidiaries and non‑life entities, on both a statutory and GAAP basis.
  • Executes comprehensive variance analysis of financial results for business unit and shared service leadership.
  • Partners with organizational peers to present results to department leadership and BU analysts to support business unit decision‑making, budget analysis and strategic initiatives.
  • Prepares regulatory, external and internal reporting for distribution to management, Board of Directors, regulators and rating agencies.
  • Leads targeted departmental initiatives and is a resource on large‑scale enterprise initiatives. Leads coordination with external stakeholders on department projects (i.e., auditors).
  • Performs complex account reconciliations in order to ensure the integrity of financial data.
  • Identifies accounting issues impacting the insurance and non‑life companies, researches and escalates issues.
  • Maintains technical accounting expertise of other statutory and GAAP accounting principles. Formalizes results in technical accounting memos.
  • Owns the implementation and maintenance of effective processes and procedures for completing and improving work.
  • Leverages operational excellence to identify, evaluate and implement changes to improve efficiency and reduce risk.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
Qualifications
  • Bachelor's Degree preferably with a concentration in accounting and/or a finance‑oriented field. - Required
  • Typically having two to five years of related experience. - Preferred
  • Demonstrated experience successfully acting as the lead on projects as well as a resource to other accountants. - Preferred
  • Demonstrated successful experience in problem‑solving situations. - Required
  • Must provide examples from work experience of going above and beyond the call of duty to assist team members. - Required
  • Demonstrated working knowledge, understanding and experience interpreting, utilizing and applying statutory and GAAP accounting rules and regulations. Cite examples that demonstrate proficiency in this area. - Preferred
  • Demonstrated ability to analyze and interpret financial statements and apply a broad business perspective in summarizing results. - Preferred
  • Proven excellent verbal and written communication skills and experience communicating to and influencing opinion in large and small groups. - Required
  • Cite examples of self‑motivation and proactive personal development. - Required
  • Demonstrated ability to adapt communication styles and successfully articulate technical information to associates as well as various levels of management. - Preferred
  • Proven agility handling multiple priorities within a fast‑paced financial environment. - Required
  • Demonstrated ability to handle confidential information with integrity and maturity. - Required
  • Demonstrated commitment to quality, emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates products, processes and/or services against those standards; builds quality into each step of the process. - Required
  • Proficient in general ledger accounting and spreadsheet applications. - Preferred
  • Working knowledge of word processing and presentation applications. - Required
  • Certified Public Accountant (CPA) Or MBA - Preferred
Work Setting/Position Demands:
  • Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
  • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
  • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
  • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
  • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
  • Performs substantial movement of wrists, hands, and fingers for continuous computer work.
  • Extended hours required during peak workloads or special projects/events.
Travel Requirements:
  • None
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