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Field Service Technical Support Engineer Jobs in Philadelphia, PA

NeuroFlow

Technical Support Engineer

Philadelphia, PA · On-site

Position Overview The Tier 2 Technical Support Engineer owns escalated issues that require hands-on ... Navigate Windows Server environments, file systems, services, IIS, using standard admin tools

Catalyx

Technical Support Specialist

Newtown, PA · On-site

$90K - $95K/yr

Escalate complex issues to Field Service Engineers, Technical Support Engineers, or Engineering teams when necessary. * Document troubleshooting steps, findings, and resolutions within the service ...

Catalyx

Technical Support Specialist

Newtown, PA · On-site

Escalate complex issues to Field Service Engineers, Technical Support Engineers, or Engineering teams when necessary. Document troubleshooting steps, findings, and resolutions within the service ...

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Field Service Technical Support Engineer information

See Philadelphia, PA salary details

$10

$29

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How much do field service technical support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for field service technical support engineer in Philadelphia, PA is $29.39, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $36.88 per hour, depending on experience, location, and employer.

What does a field service technical support engineer do?

A Field Service Technical Support Engineer is responsible for installing, maintaining, and repairing technical equipment at customer sites. They troubleshoot issues, provide technical support, and ensure that systems are functioning optimally. Their role often involves traveling to different locations, interacting directly with customers, and delivering hands-on solutions to complex technical problems. They also may provide training and guidance to customers on equipment usage and best practices.

What are the key skills and qualifications needed to thrive as a field service technical support engineer?

To thrive as a Field Service Technical Support Engineer, you need a solid background in electronics, mechanical systems, troubleshooting, and a relevant degree or technical certification. Familiarity with diagnostic tools, remote support software, and industry-specific hardware or software platforms is typically necessary. Exceptional communication, customer service, and problem-solving skills help you effectively resolve client issues on-site or remotely. These competencies ensure timely, accurate solutions and strong client relationships, which are vital for customer satisfaction and business success.

How does a field service technical support engineer typically collaborate with customers and internal teams during service calls?

Field Service Technical Support Engineers work closely with customers to diagnose and resolve technical issues on-site, often acting as the primary point of contact during service visits. They also coordinate with internal engineering, product, and support teams to escalate complex problems and relay customer feedback. Effective communication and documentation are crucial, as engineers must clearly explain technical solutions to non-technical users while ensuring all service activities are logged and reported back to their organization. This collaborative approach helps maintain high customer satisfaction and continuous product improvement.

What is the difference between Field Service Technical Support Engineer vs Network Support Technician?

AspectField Service Technical Support EngineerNetwork Support Technician
CertificationsTypically CompTIA A+, Network+, Cisco CCNAOften CompTIA Network+, Cisco CCNA
Work EnvironmentOn-site customer locations, field serviceData centers, office environments, remote troubleshooting
Industry UsageManufacturing, telecommunications, IT servicesIT, telecommunications, enterprise networks
Job FocusHardware installation, troubleshooting, repairsNetwork configuration, maintenance, troubleshooting

While both roles involve technical support and troubleshooting, the Field Service Technical Support Engineer primarily focuses on hardware and on-site service, whereas the Network Support Technician specializes in network systems and remote or on-site network troubleshooting. The choice depends on whether the role emphasizes hardware fieldwork or network infrastructure management.

Infographic showing various Field Service Technical Support Engineer job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,128 per year, or $29.4 per hour.

Technical Support Engineer

Philadelphia, PA • On-site

NeuroFlow
See more jobs at NeuroFlowexternal

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

Who We Are
NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.
While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed - even the most engaging digital mental health apps in the world wouldn't truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.
What We Do:
We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.
We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow's solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today's healthcare ecosystem.
How We Do It:
The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where "no" or "can't" is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.
Position Overview
The Tier 2 Technical Support Engineer owns escalated issues that require hands-on investigation beyond frontline support. This role works directly with end users, Customer Success, and engineering to diagnose and resolve application issues using logs, database queries, and system-level tools. The right candidate is technically solid, methodical, and comfortable digging into a Windows-based web application stack without being a software developer.
This role goes beyond scripted troubleshooting, you'll use SQL, logs, and system tools to do real diagnostic work on a complex, enterprise web application. Strong technical instincts are valued here; a software development background is not required.
Key Responsibilities
  • Triage and resolve escalated support tickets; reproduce issues and drive them to closure
  • Investigate application errors using IIS logs, Windows Event Viewer, and application log files
  • Write and execute SQL queries against SQL Server to validate data state and diagnose data issues
  • Navigate Windows Server environments, file systems, services, IIS, using standard admin tools
  • Escalate confirmed defects to engineering with clear write-ups: steps to reproduce, environment details, log excerpts
  • Communicate status updates clearly to both technical and non-technical stakeholders
  • Maintain accurate ticket records and contribute to internal knowledge base and runbooks

Required Qualifications
  • 2+ years in a technical support, application analyst, or similar hands-on technical role
  • Working knowledge of Windows operating systems in a professional or server context
  • Ability to write basic SQL queries, filtering, joins, and aggregations
  • Experience reading application and system logs to identify errors and root causes
  • Familiarity with web application fundamentals, HTTP, client/server interaction, browser-based interfaces
  • Strong written communication; able to convey technical findings to varied audiences

Preferred Qualifications
  • Experience with IIS log analysis and SQL Server Management Studio (SSMS)
  • Exposure to ticketing systems such as Jira, Zendesk, or ServiceNow
  • Background supporting applications in regulated environments (healthcare, government, or financial services)
  • Familiarity with monitoring and operations tools (Dynatrace, Datadog, PagerDuty, or similar)
  • Basic PowerShell scripting for diagnostics

Company Benefits:
*Applicable for full time employees
Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.
What We Believe:
NeuroFlow prohibits unlawful discrimination against any applicant or employee on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable law. All employment decisions are based on qualifications, merit, and business need.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
As a HIPAA compliant organization
All team members shall:
Act in accordance with NeuroFlow's Information Security Policies.
Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.
Report security events or other risks to the organization
Execute organizational security processes or activities
Perform security responsibilities that defined and communicated for their role
Be responsible for their actions regarding the security of organization

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