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Field Service Technical Support Engineer Jobs in Texas

Atlas Copco

Technical Support Engineer

Houston, TX · On-site

Your role As a Technical Support Engineer, your mission is to provide expert technical support for ... You will report to the Field Service Manager. You will * Serve as a primary technical resource for ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site +1

Your role As a Technical Support Engineer, your mission is to provide expert technical support for ... You will report to the Field Service Manager. You will * Serve as a primary technical resource for ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

Join customer meetings alongside other functions (Sales, Product, Services) to provide technical ... related field. * 1-3 years of experience in a technical support, customer-facing technical, or ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

HILTI

Technical Support Engineer

Plano, TX · On-site

Provide technical sales support through telephone and email related business * Create engineering ... Provide Field Engineer territory coverage as agreed with MO Technical Service management * Protect ...

AVEVA Denmark

Technical Support Engineer

Houston, TX · On-site

$80 - $100/hr

Join customer meetings alongside other functions (Sales, Product, Services) to provide technical ... Natural Sciences, or a related field. * 1‑3 years of experience in a technical support ...

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Field Service Technical Support Engineer information

What does a field service technical support engineer do?

A Field Service Technical Support Engineer is responsible for installing, maintaining, and repairing technical equipment at customer sites. They troubleshoot issues, provide technical support, and ensure that systems are functioning optimally. Their role often involves traveling to different locations, interacting directly with customers, and delivering hands-on solutions to complex technical problems. They also may provide training and guidance to customers on equipment usage and best practices.

What are the key skills and qualifications needed to thrive as a field service technical support engineer?

To thrive as a Field Service Technical Support Engineer, you need a solid background in electronics, mechanical systems, troubleshooting, and a relevant degree or technical certification. Familiarity with diagnostic tools, remote support software, and industry-specific hardware or software platforms is typically necessary. Exceptional communication, customer service, and problem-solving skills help you effectively resolve client issues on-site or remotely. These competencies ensure timely, accurate solutions and strong client relationships, which are vital for customer satisfaction and business success.

How does a field service technical support engineer typically collaborate with customers and internal teams during service calls?

Field Service Technical Support Engineers work closely with customers to diagnose and resolve technical issues on-site, often acting as the primary point of contact during service visits. They also coordinate with internal engineering, product, and support teams to escalate complex problems and relay customer feedback. Effective communication and documentation are crucial, as engineers must clearly explain technical solutions to non-technical users while ensuring all service activities are logged and reported back to their organization. This collaborative approach helps maintain high customer satisfaction and continuous product improvement.

What is the difference between Field Service Technical Support Engineer vs Network Support Technician?

AspectField Service Technical Support EngineerNetwork Support Technician
CertificationsTypically CompTIA A+, Network+, Cisco CCNAOften CompTIA Network+, Cisco CCNA
Work EnvironmentOn-site customer locations, field serviceData centers, office environments, remote troubleshooting
Industry UsageManufacturing, telecommunications, IT servicesIT, telecommunications, enterprise networks
Job FocusHardware installation, troubleshooting, repairsNetwork configuration, maintenance, troubleshooting

While both roles involve technical support and troubleshooting, the Field Service Technical Support Engineer primarily focuses on hardware and on-site service, whereas the Network Support Technician specializes in network systems and remote or on-site network troubleshooting. The choice depends on whether the role emphasizes hardware fieldwork or network infrastructure management.

What cities in Texas are hiring for Field Service Technical Support Engineer jobs?

Cities in Texas with the most Field Service Technical Support Engineer job openings:

Technical Support Engineer

Houston, TX • On-site

Atlas Copco Holding GmbH
See more jobs at Atlas Copco Holding GmbHexternal

$100 - $125/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve complex technical issues and maintain reliable equipment performance. You will report to the Field Service Manager.

You will

  • Serve as a primary technical resource for customers and field service personnel, providing troubleshooting and support for centrifugal compressors and turbomachinery systems.
  • Investigate and resolve complex mechanical, electrical, and controls-related issues while ensuring timely, accurate, and well-documented solutions.
  • Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs.
  • Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
  • Identify opportunities to improve field service processes, technical training, and customer support capabilities across the organization.
Your role

As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve complex technical issues and maintain reliable equipment performance. You will report to the Field Service Manager.

You will

  • Serve as a primary technical resource for customers and field service personnel, providing troubleshooting and support for centrifugal compressors and turbomachinery systems.
  • Investigate and resolve complex mechanical, electrical, and controls-related issues while ensuring timely, accurate, and well-documented solutions.
  • Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs.
  • Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
  • Identify opportunities to improve field service processes, technical training, and customer support capabilities across the organization.
To succeed, you will need

We value diverse experiences and perspectives and are excited to see what you bring to the role.

  • You have 10+ years of experience in field service, technical support, or maintenance of centrifugal compressors, rotating equipment, or turbomachinery or a bachelor's degree in Mechanical or Electrical Engineering with relevant industry experience.
  • Strong troubleshooting skills involving mechanical systems, controls, and electrical components.
  • Excellent communication, prioritization, and problem-solving abilities with the ability to support customers during urgent situations.
  • Hands-on experience with centrifugal compressors, turboexpanders, or other large rotating equipment.
  • Experience with SAP, CRM systems, and the oil & gas or process industries.
In return, we offer
  • A culture of trust, accountability, and collaboration.
  • Lifelong learning and career growth opportunities within a global organization.
  • Innovation powered by people, where your expertise directly impacts customer success.
  • Competitive compensation, annual bonus opportunity, and comprehensive benefits.
  • Medical, dental, and vision coverage.
  • 401(k) with up to a 6% company match.
  • Generous paid time off, including vacation, sick time, and company holidays.
  • Flexible working arrangements that support work-life balance.
  • Health and well-being programs designed to help you thrive personally and professionally.
Job location

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working from home and being on-site at our service center in Houston, TX, United States (US).
#LI-Hybrid

This location is in Houston, TX, near the William P. Lobby Airport.

Contact information

Talent Acquisition Team: Ally Romero

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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