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Field Service Technical Support Engineer Jobs in Georgia

IPA

Technical Support Engineer I

Duluth, GA · On-site

Guide field technicians and hospital staff through systematic troubleshooting and electrical or ... Serve as the primary technical contact for hospitals and service partners, providing calm, expert ...

IPA

Technical Support Engineer I

Duluth, GA

Guide field technicians and hospital staff through systematic troubleshooting and electrical or ... Serve as the primary technical contact for hospitals and service partners, providing calm, expert ...

Verathon Inc

Technical Support Engineer I

Duluth, GA · On-site

Guide field technicians and hospital staff through systematic troubleshooting and electrical or ... Serve as the primary technical contact for hospitals and service partners, providing calm, expert ...

Smurfit Westrock

Sr. Mgr, Tech Service Sup

Smyrna, GA · On-site

This role provides strategic and operational leadership for field service, technical support ... The Senior Service Manager partners closely with engineering, manufacturing, sales, and project ...

Westrock

Sr. Mgr, Tech Service Sup

Smyrna, GA · On-site

This role provides strategic and operational leadership for field service, technical support ... The Senior Service Manager partners closely with engineering, manufacturing, sales, and project ...

EAE USA Inc

Junior Field Service Engineer

Tucker, GA · On-site

$70K - $85K/yr

This role supports the execution of field activities under the direction of Senior Field Service Engineers and Field Service Managers. The position is designed to develop technical competency ...

EAE USA Inc

Field Service Engineer

Tucker, GA · On-site

$85K - $100K/yr

... Field Service Engineer who thrives on solving complex technical challenges and delivering ... Customer & Technical Support * Provide on-site and remote technical support * Build strong client ...

ENERVEX Inc.

Field Service Engineer

Alpharetta, GA · On-site

ENERVEX is seeking a hands-on Field Service Engineer with mid-level boiler, combustion, electrical ... Provide timely technical support to domestic and international customers, contractors ...

Axon

Technical Support Engineer, Axon 911

Atlanta, GA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal ... Strong proficiency in cloud computing platforms, particularly AWS (Amazon Web Services) or similar ...

Axon

Technical Support Engineer, Axon 911

Atlanta, GA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal ... Strong proficiency in cloud computing platforms, particularly AWS (Amazon Web Services) or similar ...

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Field Service Technical Support Engineer information

What does a field service technical support engineer do?

A Field Service Technical Support Engineer is responsible for installing, maintaining, and repairing technical equipment at customer sites. They troubleshoot issues, provide technical support, and ensure that systems are functioning optimally. Their role often involves traveling to different locations, interacting directly with customers, and delivering hands-on solutions to complex technical problems. They also may provide training and guidance to customers on equipment usage and best practices.

What are the key skills and qualifications needed to thrive as a field service technical support engineer?

To thrive as a Field Service Technical Support Engineer, you need a solid background in electronics, mechanical systems, troubleshooting, and a relevant degree or technical certification. Familiarity with diagnostic tools, remote support software, and industry-specific hardware or software platforms is typically necessary. Exceptional communication, customer service, and problem-solving skills help you effectively resolve client issues on-site or remotely. These competencies ensure timely, accurate solutions and strong client relationships, which are vital for customer satisfaction and business success.

How does a field service technical support engineer typically collaborate with customers and internal teams during service calls?

Field Service Technical Support Engineers work closely with customers to diagnose and resolve technical issues on-site, often acting as the primary point of contact during service visits. They also coordinate with internal engineering, product, and support teams to escalate complex problems and relay customer feedback. Effective communication and documentation are crucial, as engineers must clearly explain technical solutions to non-technical users while ensuring all service activities are logged and reported back to their organization. This collaborative approach helps maintain high customer satisfaction and continuous product improvement.

What is the difference between Field Service Technical Support Engineer vs Network Support Technician?

AspectField Service Technical Support EngineerNetwork Support Technician
CertificationsTypically CompTIA A+, Network+, Cisco CCNAOften CompTIA Network+, Cisco CCNA
Work EnvironmentOn-site customer locations, field serviceData centers, office environments, remote troubleshooting
Industry UsageManufacturing, telecommunications, IT servicesIT, telecommunications, enterprise networks
Job FocusHardware installation, troubleshooting, repairsNetwork configuration, maintenance, troubleshooting

While both roles involve technical support and troubleshooting, the Field Service Technical Support Engineer primarily focuses on hardware and on-site service, whereas the Network Support Technician specializes in network systems and remote or on-site network troubleshooting. The choice depends on whether the role emphasizes hardware fieldwork or network infrastructure management.

Project & Technical Support Engineer

Atlanta, GA • On-site

Mirion Technologies, Inc.
Electrical Equipment, Appliance, and Component Manufacturing • 1 - 5K employees
Learn more about Mirion Technologies, Inc.external

Full-time

Re-posted 23 days ago

Mirion Technologies rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Duties may generally be described as providing complete project & technical support for all Radiation Monitoring System (RMS) projects/products.
Typical applications involve: On-site and off-site customer technical support; Support in generating technical offers, generating test procedures & test reports; conducting acceptance testing; qualification testing; CGI dedication; training (on site & off site); system configuration and installation supervision.
Specific job duties include the following, plus others which may be assigned:
  • Project and Systems engineering (Daily to Weekly)
    • Review technical system requirements.
    • Perform requirements engineering with customer.
    • Specify system based on customer and other stakeholder requirements.
    • Provide input and review mechanical and electrical design.
    • Review mechanical drawings and electrical wiring diagrams as well as associated bill of materials to comply with system requirements.
    • Create manufacturing and customer documents such as Monitor Configuration Documents, Inspection and test procedures, System User's Manuals.
    • Generating failure mode and effect analyses.
    • Perform post-production testing.
    • Prepare and perform Factory Acceptance Tests with customers.

  • Technical support (monthly)
    • Providing on-site installation supervision/assistance to customers.
    • Prepare and perform training classes on-site and off-site.
    • Providing on-line response for customer support as needed.
    • Perform root cause analysis to be repaired customer devices & provide repair instructions to technicians.
    • Following up with customers to assure maximum customer satisfaction.
    • Demonstrating equipment to customers.

  • Technical support (occasional)
    • Evaluating the operation/performance of RMS equipment.
    • Writing/revising Commercial Grade Item Dedication (CGID) procedures; performing CGI dedication.
    • Reviewing RMS related technical/marketing materials.
    • Provide feedback concerning products (Mirion and competitors) and customer feedback.

  • General & administrative duties:
    • Keeping an uncluttered, clean, and organized work area.
    • Completing required training and performance goals successfully.
    • Attending educational seminars, conferences, and workshops, as approved by supervisor.
    • Acquiring in-depth knowledge of Mirion's product portfolio.
    • Other duties as assigned.

Specific Requirements: The project & technical support engineer shall meet the following minimum qualifications:
  • Bachelor degree in nuclear, electrical, mechanical, systems or a related field of instrument engineering.
  • 3-5 years of relevant work experience.
  • Strong knowledge of electrical & mechanical systems, with experience reviewing electrical & mechanical drawings and BOMs; experience performing testing and troubleshooting of electromechanical systems & components.
  • Ability to work with low level radioactive material, in accordance with Mirion's radiation materials license requirements. Practical working experience in a nuclear facility is desirable.
  • Strong computer and digital electronics skills. Proficient with MS Word, Excel, PowerPoint, Adobe, etc.
  • Good English communications skills; ability & willingness to interface with customers in person, over email and through phone support.
  • Strong interpersonal skills.
  • Must meet the NRC criteria for escorted access into nuclear power plants in the USA.
  • Willing to travel to customer sites (~20% travel time).

What Mirion Technologies employees say

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